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J
Jaganat
Participating Frequently
August 12, 2015
Answered

Flash player 18.0.0.232 not uninstalling 17.x and older versions during upgrade

  • August 12, 2015
  • 2 replies
  • 4958 views

Hi,

When upgrading from flash player "17.x or any older versions -> 18.0.0.232", the 232 installer is not uninstalling the 17.x version from the machine. Anyothers facing this issue ?

I'm using offline MSI and EXE installers

Is this a bug will it be fixed ?

=O====== M/17.0.0.169 2015-08-12+06-04-34.988 ========

0000 00000010 "C:\Users\ADMINI~1\AppData\Local\Temp\InstallAX_17_0_0_169.exe" -install -msi

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/17.0 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0005 00000013

0006 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_17_0_0_169_ActiveX.exe

0007 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil32_17_0_0_169_ActiveX.dll

0008 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0009 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl

0010 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

0011 00000012

=X====== M/17.0.0.169 2015-08-12+06-04-43.868 ========

2015-8-12+6-7-10.887 [error] 1226 1062

=O====== M/18.0.0.232 2015-08-12+06-06-53.329 ========

0000 00000010 "C:\Users\ADMINI~1\AppData\Local\Temp\InstallAX_18_0_0_232.exe" -install -msi

0001 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

0002 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

0003 00001036 Software\Macromedia\FlashPlayer\SafeVersions/18.0 2

0004 00000020 C:\Windows\system32\FlashPlayerCPLApp.cpl

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0006 00000013

0007 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil32_18_0_0_232_ActiveX.exe

0008 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil32_18_0_0_232_ActiveX.dll

0009 00000023 C:\Windows\system32\Macromed\Flash\activex.vch

0010 00000019 C:\Windows\system32\FlashPlayerCPLApp.cpl

0011 00001024 C:\Windows\system32\FlashPlayerCPLApp.cpl 183

0012 00001024 C:\Windows\system32\FlashPlayerApp.exe 183

0013 00000021 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe

0014 00001106

0015 00001106

0016 00001024 C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183

0017 00000012

=X====== M/18.0.0.232 2015-08-12+06-07-14.597 ========

This topic has been closed for replies.
Correct answer _maria_

Hi nashwans23221390,

Two different versions of Flash Player for a given browser cannot exist simultaneously on a system (e.g. two different versions of the Plugin for Firefox, or the ActiveX for IE).  Flash Player IS being correctly upgraded to 19.0.0.185.  The only thing that remains of the previous version is the Control Panel entry.

The fix is in the next scheduled release of Flash Player and will correctly upgrade Flash Player and remove orphaned Control Panel entries for previous versions.  No special configuration/deployment steps will be necessary.

--

Maria


Hi,

This issue (upgrade using MSI is not removing previous version from Control Panel) has been fixed in today's Flash Player (19.0.0.207) release.

--

Maria

2 replies

jims52771991
jims52771991
Participant
September 22, 2015

Issue is still there on the new 19.0.0.185 we got the source from the Adobe Flash Player Distribution | Adobe

_maria_
Community Manager
_maria_Community Manager
Community Manager
September 22, 2015

Hi jims52771991,


Yes, the bug was fixed in version 18, but unfortunately made it into 19.  Flash Player is correctly upgraded to version 19, but entries for the previous version remain in the Control Panel.

--

Maria

jims52771991
jims52771991
Participant
September 22, 2015

Yup.. too bad they can’t figure out how to add the proper info in the upgrade table

_maria_
Community Manager
_maria_Community Manager
Community Manager
August 12, 2015

Hi Jaganat,

The excerpted FlashInstall.log file contents show an upgrade from 17.0.0.169 (MSI) to 18.0.0.232 (MSI).  Following this upgrade path, I found that it results in two (2) entries in Control Panel\All Control Panel Items\Programs and Features however Flash Player is upgraded to 18.0.0.232.  I am not seeing two entries when using the EXE (EXE > EXE, EXE > MSI, or MSI > EXE) installer.  I'm only seeing this when upgrading using the MSI installers, for these 2 versions.

Please do the following:

  1. Install 17.0.0.169 using the MSI and upgrade to 18.0.0.232 using the MSI (this is what your FlashInstall.log file shows is the upgrade path)
  2. Go to Control Panel\All Control Panel Items\Programs and Features.  Are there 2 entries, one for 17.0.0.169 and one for 18.0.0.232?
  3. After upgrading to 18.0.0.232 go to helpx.adobe.com/flash-player.html and click the 'Check Now' button.  The widget will display the OS, browser, and Flash Player version installed.  Take a screenshot of this information (see How to post a screenshot in the forum)
  4. In Windows Explorer, go to C:\Windows\System32\Macromed\Flash and take a screenshot of the directory contents.
    1. If this is a 64-bit OS, also go to C:\Windows\SysWOW64\Macromed\Flash and take a screenshot of the directory contents.

Post all requested screenshots in your reply.

Thank you.

--

Maria

T
Tamil
Participant
August 13, 2015

Hi Maria,

1. Installed 17.0.0.169 MSI and upgraded to 18.0.0.232 MSI

2. Yes, There are two entries. One for 17.0.0.169 and one for 18.0.0.232

3. The helpx.adobe.com/flash-player.html page displayed the following

4. The Screenshot of mentioned directory contents

Thanks,

Tamil.

_maria_
Community Manager
_maria_Community Manager
Community Manager
August 13, 2015

Hi Tamil,


According to the screenshots you posted you installed the NPAPI plugin for Firefox, and other NPAPI-based browsers, but you are using Internet Explorer to check if Flash Player is installed.  Internet Explorer uses the ActiveX Control.  If you'll need to either install Flash Player ActiveX, or check if Flash Player is installed using Firefox (or both, if you use both IE and Firefox).

--

Maria

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