Participant

Question

Flash player 19 hangs installing on Windows 10

The installer claims it will begin shortly but stays at 0%. Then when you kill it, it deletes itself from the download area. What gives?

This topic has been closed for replies.

Legend

To investigate further, please provide the following:

The name of the installer file you are using
The two files, Adobe_ADM.log and Adobe_GDE.log, saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
1. Upload the two files using the instructions How to share a document
2. Post the URL to the uploaded log files in your reply.

Thank you.

--

Maria

Participant

The downloaded file is

flashplayer19_ha_install.exe

Log files:

https://files.acrobat.com/a/preview/d6336eac-de56-43cd-b16c-127c439589f8

I am an administrator on this machine.

Dave Waddell

<http://www.computatest.com/> Computatest

Go where no electronic gauges can

+1-281-529-5640

Adobe Employee

Hi dwaddell,

Thanks for providing the requested files.

Can you please create ADM.trace file inside the directory C:\Users\<YourUserID>\AppData\Local\Temp.

This helps in getting more detailed logs.

Run the online installer again and provide the two files Adobe_ADM.log and Adobe_GDE.log.

Thanks,

Eswar.

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