Flash Player 23.0.0.162 Installation fails on OS X 10.11.5

Question

I’m having problems installing Flash player 23.0.0.162 on Mac OS X 10.11.5.

It says downloading, then installing, then I get a dialog which says “Installation failed. Click “Finish” for futher as…”

When I go here:

it says:

Flash Player is out of date (22,0,0,209).

This is the version I need:

Macintosh OS X Firefox, Safari - NPAPI 23.0.0.162

There is nothing written to /var/log/install.log while the Flash updater is running.

I'll attach the log files for Adobe_ADM.log, Adobe_GDE.log, FlashPlayerInstallManager.log and a screenshot of the error message.

_maria_ · Accepted Answer

Thank you for posting the log files. Very, very helpful. I'd like to get one more piece of information from you. Please do the following:

Launch Terminal
- From Finder: /Applications/Utilities/Terminal.app
- Alternatively, use Spotlight to find the Terminal app
At the prompt type: id and then hit enter.
Copy and paste the results into your reply

In the mean time, please use the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problem' section.

Sign up