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Participant
September 14, 2016
Answered

Flash Player 23.0.0.162 Installation fails on OS X 10.11.5

  • September 14, 2016
  • 1 reply
  • 797 views

I’m having problems installing Flash player 23.0.0.162 on Mac OS X 10.11.5.

It says downloading, then installing, then I get a dialog which says “Installation failed. Click “Finish” for futher as…”

When I go here:

http://www.adobe.com/software/flash/about/

it says:

Flash Player is out of date (22,0,0,209).

This is the version I need:

Macintosh OS X Firefox, Safari - NPAPI 23.0.0.162

There is nothing written to /var/log/install.log while the Flash updater is running.

I'll attach the log files for Adobe_ADM.log, Adobe_GDE.log, FlashPlayerInstallManager.log and a screenshot of the error message.

https://files.acrobat.com/a/preview/7384167a-6d2d-4099-a021-649dbc77b796

This topic has been closed for replies.
Correct answer _maria_

Thank you for posting the log files. Very, very helpful.  I'd like to get one more piece of information from you.  Please do the following:

  • Launch Terminal
    • From Finder: /Applications/Utilities/Terminal.app
    • Alternatively, use Spotlight to find the Terminal app
  • At the prompt type: id and then hit enter.
  • Copy and paste the results into your reply

In the mean time, please use the offline installer posted at the bottom of the Installation problems | Flash Player | Mac​ page in the 'Still having problem' section.

1 reply

_maria_
_maria_Correct answer
Legend
September 14, 2016

Thank you for posting the log files. Very, very helpful.  I'd like to get one more piece of information from you.  Please do the following:

  • Launch Terminal
    • From Finder: /Applications/Utilities/Terminal.app
    • Alternatively, use Spotlight to find the Terminal app
  • At the prompt type: id and then hit enter.
  • Copy and paste the results into your reply

In the mean time, please use the offline installer posted at the bottom of the Installation problems | Flash Player | Mac​ page in the 'Still having problem' section.

Participant
September 14, 2016

Mac Pro[~]gordon% id

uid=501(gordon) gid=20(staff) groups=20(staff),506(boinc_master),402(com.apple.sharepoint.group.1),507(boinc_project),505(photos),12(everyone),61(localaccounts),79(_appserverusr),80(admin),81(_appserveradm),98(_lpadmin),399(com.apple.access_ssh),702(com.apple.sharepoint.group.2),701(com.apple.sharepoint.group.3),33(_appstore),100(_lpoperator),204(_developer),395(com.apple.access_ftp),398(com.apple.access_screensharing)