Participant

Question

Flash Player 24.0.0.186 installation fails at 50%

Forum|Forum|9 years ago
December 31, 2016
1 reply
1710 views

I have tried to upgrade my current FP version to the latest one (24.0.0.186), but I have problems during the installation.

The installation fails at 50%, and no matter what I have tried so far (clean installation, removing temp files, cleaning registry, installing previous versions), the problem remains. I have a Windows 7 (64-bit) machine and I am using Firefox 50.1.0

Could you help me please with this issue?

Thank you for your time

This topic has been closed for replies.

_maria_

Legend

Hi,

What is the name of the installation file you are using? In order to troubleshoot, I'll need to get the installation log files. Please review the FAQ Where do I find the Flash Player installation log on Windows? and provide all files listed (Adobe_ADM.log, Adobe_GDE.log, and both FlashInstall.log files from system32 and syswow64 directories). Upload the files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

--

Maria

MAC ORIA

Participant

Hi

I have unfortunately not understood your email I do not understand much about computing

Then I contact a technician so that I understand more easily?

Can you give me the number of the support in france please

thanks

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Mme Sarah YANA-MELLUL / Directrice MAC ORIA

Messagerie Principale : oria@bbox.fr<mailto:oria@bbox.fr>

Messagerie de secours : oria13@hotmail.fr<mailto:oria13@hotmail.fr>

Contact : 04 91 34 79 86

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confidentiels et établis à l'intention exclusive de ses destinataires.

Toute utilisation ou diffusion non autorisée est interdite.

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Le MAC ORIA décline toute responsabilité au titre de ce message

s'il a été altéré, déformé ou falsifié.

Le 03/01/2017 à 16:51, m_vargas a écrit :

Hi,

What is the name of the installation file you are using? In order to troubleshoot, I'll need to get the installation log files. Please review the FAQ Where do I find the Flash Player installation log on Windows?<https://forums.adobe.com/thread/900591> and provide all files listed (Adobe_ADM.log, Adobe_GDE.log, and both FlashInstall.log files from system32 and syswow64 directories). Upload the files to cloud.acrobat.com/send using the instructions at How to share a document<https://forums.adobe.com/docs/DOC-7161> and post the link to the uploaded files in your reply.

_maria_

Legend

Hi,

Unfortunately, Adobe doesn't offer (free) tech support for free products such as Flash Player.

What is the name of the file you are using to install Flash Player? We provide several installation files. Knowing the file name will tell me exactly which one you are using.
What is the error message displayed when installation fails at 50%? Please post a screenshot of the error message. See How do I attach a document?

I'll provide more specific instructions to obtain the log files once this information is received.

--

Maria

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