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dustind97534000
Participant
January 12, 2017
Question

Flash Player 24.0.0.194 Crashes Chrome and Firefox without Error Messages

  • January 12, 2017
  • 2 replies
  • 851 views

Hey all.

We recently deployed FP 24.0.0.194 to a Patch Testing Group in our environment and have found that Chrome and Firefox have been crashing intermittently for all users. It happens maybe once every two hours.

All users have Windows 7 64-Bit workstations.

We deployed the Firefox plugin ourselves via MSI & SCCM, but Chrome received its' PPAPI updates automatically.

No error messages are displayed.

Is anyone else experiencing this?

This topic has been closed for replies.

2 replies

jeromiec83223024
Inspiring
January 12, 2017

I'm not aware of a widespread body of silent crashes affecting Chrome or Firefox. 

Can you describe the crash that you're seeing a little more clearly?  Does the whole browser or tab disappear?  Does the browser show the crashed plug-in message?  Does the machine restart?  Something else?

Since the browser doesn't seem to be catching it, if you enable Flash Player's own crash logging, does anything get logged there?

Reporting Flash Player crashes (developers)

dustind97534000
Participant
January 13, 2017

I'm enabling this now to test. Once I get a log, I'll send it on through.

Captiv8r
Legend
January 12, 2017

Moved here from Adobe RoboHelp > FlashHelp forums