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tripyre
Participant
November 16, 2017
Question

Flash Player 27.0.0.187 causing vSphere Web Client to crash in IE

  • November 16, 2017
  • 1 reply
  • 671 views

VMware vSphere web client was working correctly until 27.0.0.187 was updated on my PC on 11/15/17.  Now after I get past the login screen, IE stops responding and crashes.  The following error and informational events are recorded in the Windows event log:

Event ID: 1000 (Error)

Faulting application name: iexplore.exe, version: 11.0.9600.18817, time stamp: 0x59b1994e

Faulting module name: KERNELBASE.dll, version: 6.3.9600.18666, time stamp: 0x58f33794

Exception code: 0x80000003

Fault offset: 0x00000000000de2f2

Faulting process id: 0x16b0

Faulting application start time: 0x01d35ef74960e9f8

Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe

Faulting module path: C:\windows\system32\KERNELBASE.dll

Report Id: 96f6110d-caea-11e7-82aa-005056b058a0

Faulting package full name:

Faulting package-relative application ID:

================================================================================================

Event ID: 1001 (Information)

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: iexplore.exe

P2: 11.0.9600.18817

P3: 59b1994e

P4: KERNELBASE.dll

P5: 6.3.9600.18666

P6: 58f33794

P7: 80000003

P8: 00000000000de2f2

P9:

P10:

Attached files:

C:\Users\username\AppData\Local\Temp\WER9550.tmp.WERInternalMetadata.xml

These files may be available here:

C:\Users\username\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iexplore.exe_367949747bc0abf2b66be3df338a96d2e8ccf511_d83b9a84_26f49986

Analysis symbol:

Rechecking for solution: 0

Report Id: 96f6110d-caea-11e7-82aa-005056b058a0

Report Status: 97

Hashed bucket:

This topic has been closed for replies.

1 reply

_maria_
Legend
November 16, 2017

Thank you for reporting.

Can you please provide the entire crash dump file (see Report a Flash Player crash or error ).  You can upload the file to a public file sharing service of your choice (that doesn't require an account to access), or cloud.acrobat.com/send.  Post the link to the uploaded crash log file in your reply, or you can private message it to me.  For reference, include a link to this discussion topic in the private message.

Also, what Windows OS version is this on?