Flash Player 27 (any version)

Question

I have an app that has been broken since upgrading to Flash Player 27. The problem exists in conjunction with Trend Micro IWSVA. I have engaged Trend Micro and they are asking for me to reach out to Adobe.

The app in question is Parts Manager Pro by SNAP ON

The app will cause a DEP a minute or two after launching.

Adobe Flash Player 27 (any version)

Windows 7 64 bit and 32 bit

IE 11 (tested every version available)

I have also engaged SNAP ON and they too are requesting Adobe assistance.

The app works fine in any version of Adobe Flash Player below 27.

Per TREND's verbose log the only error they are seeing is a DNS query to : armmf.corp.adobe.com

I have used several tools and do not see any DNS resolution for this address.

Thanks in advance for any assistance.

jeromiec83223024 · Answer

Have you tried the beta (Flash Player 27.0.0.180)?

It's available here, and I suspect that it will fix this issue: http://www.adobe.com/go/flashplayerbeta

If not, the best way for us to fix it is to reproduce the crash under a debugger. This means that we need a test account and repro steps from Snap-On (or a publicly accessible link that reproduces the problem), or a crash dump, which is less helpful, but might be adequate.

Details on how to report a crash can be found here:
https://helpx.adobe.com/flash-player/kb/report-flash-player-crash.html

Thanks!

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