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Anonymous
November 1, 2013
Question

Flash Player

  • November 1, 2013
  • 1 reply
  • 448 views

After trying all the Adobe Flash Player steps and even the find version, tried also to download flash player but message said 'Not applicable to your computer' my version is the 'latest'.  I am still unable to view you tube or game sites what do I try next?

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    1 reply

    chris.campbell
    chris.campbell
    Legend
    November 2, 2013

    To help troubleshoot we'll need the following system information:

    Operating system

    Browser

    Flash Player version - http://adobe.ly/wNzNAu

    Web Page URL

    Steps to reproduce

    When reporting issues with video or audio, it's also helpful to get your system hardware and driver details.  Instructions for finding this information can be found here:

    Windows - http://adobe.ly/KShBWi

    Mac - http://adobe.ly/16Odlzb

    Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player.  I recommend trying both of the links below to see how they perform.  If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing.  You can verify the use of HTML5 by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the context menu.

    HTML5 video - http://bit.ly/ahzL63

    Non-HTML5 video - http://bit.ly/cqNb3w

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