Flash Player 9,0,28,0 Causes IE 7.0 to die.

Participating Frequently

Thats funny.. I just went to weather.com, moused around the interractive map, and how no issues whatsoever. I also went to some of the other sites mentioned as crashers, and had no problems. With me it happens only occasionally, and seemingly randomly. I have a feeling its not connected to any specific site, but that remains to be seen.

M

mrhcky20

Participating Frequently

You could also try http://www.lakings.com I can't even get past the welcome screen!

A

Anonymous

Okay, if another URL is needed, try http://www.bellasara.com. You'll need a username and password, but once you get there, try different tasks. It'll eventually crash with that error message.

Inspiring

Thanks all. I'm starting to get a more clear picture. Ideally I'd be able to get Flash Player crash logs for all of these, but that process is pretty inconsistent. We have a few and we've passed some of this info up to Engineering, but we don't have any firm angle on what's causing it yet. Could be one particular ad network, could be one ad, could be some wierd ActionScript in somebody's SWF. This is a tough one. Just keep trying to get any info you can.

R

remogul

Participant

I see it happen to me every time, I mean EVERY TIME I go to www.weather.com and click on the interactive weather pattern map. I mean every single time. So this would be a great place to reproduce it.

Inspiring

It would be unbelievably helpful if we could just get someone to remember what URL crashed...

A

Anonymous

Bentley,

you ask for specific URLs, but I usually spin off several IE windows from, say Google (open in new window). If just one of these windows at some time refreshes an ad containing flash, most of the times nothing crashes, but out of the blue, sometimes it does make one of the spun-off windows crash - which takes down all the windows of that IE session. Other session/process (started from instance of IE, see my posting to boostm3) are unaffected - 99% of the time.
In short, there are no particular URLs that triggers a crash, and sometimes you may start an embed/object flash 100 times or for several hours without failure (and I do mean 100+) and at other times you're sent straight to the process bin on entrance to some site.
If I encounter some easily reproducable URLs, along with a caught crash dump (which is in effect here), I'll post it right away (and send you the dumps).

/Dan

Participating Frequently

Exactly the same useage pattern here when the 'crash' occurs.

Participating Frequently

All I know is I just uninstalled and reinstalled it twice, and twice I had to close all IE Explorer 7 tabs because of an Adobe Flash9c.ocx error. For a publicly distributed, non-beta program, to me, this is totally unacceptable.

Danny, I made the change in control panel you suggested...This time, when the adobe error occurred, it didnt stop me from using the open tabs in the explorer 7 session.. However, when I tried to close the faulty session that had opened the Flash ocx, thats when it took down the entire Explorer window with all its open tabs.. I guess until Adobe gets around to giving us a working version of this ocx, if a tab contains a call to the flash ocx, and that program wants to close in error, we just have to leave it open and not try and close the faulty tab.. That way, at least, the other open tabs can continue to work. Ill have to fight the desire to close the faulty tab though. What a pain!! I wish there were another ocx which we could use.. But I guess since so many developers have written code to interface with the ADobe flash ocx, we're up the creek until Adobe fixes it.

Inspiring

Please read the -entire- thread. It contains crash log gathering info and the answer to your question.

Participating Frequently

Thanks Danny... I did that, and Ill see if it works.. Has Adobe even copped to the idea that a fix is needed??

Participating Frequently

Im running XP Pro and Internet Explorer 7, and for the last few weeks, Ive been getting periodic Inet Explorer crashes which displays the same message before closing:

"Internet Explorer has encountered a problem a problem with an add-on......The following add-on was running when this problem occurred: FLASH9C.OCX..."

This is a very annoying crash, as anything which is open in any Internet Explorer window, ie, any posts being created, or forms in the middle of being filled out are completely lost. So, I had no choice but to Uninstall Adobe Flash9c.ocx....

Can you give me an indication when I can reinstall a WORKING copy? Ive already uninstalled and reinstalled a few times, and still, the error comes back..

What is being done about this? This is NOT beta software, so it should not be happening...

A

Anonymous

boostm3,

You may be able to limit your losses by separating browser instances so just the windows belonging to one process dissapears when crashing. In XP you do this in the Folder Options (found in Classical View of the Control Panel). On the second tab you have the Advanced Settings. One is called "Launch folder windows in a separate process" and also seems to have an effect in IE windows (Explorer and IExplore are kinda cousins).
I always set this setting on machines I deal with, and if IE crashes, just the windows from that single crashing process are gone. Each process is started independantly from others from the desktop IE icon (not Ctrl-N or Shift-Clicking !).
It seems that some of the crashes are related to sites having extensive use of flash and pop-up windows or spin-off windows.
In some cases I even have the time to save information from some of the other windows belonging to the crashing process (before pressing the OK button on the crash message).

I hope this helps you a bit further, if you decide to use Flash - before this is soon, hopefully, fixed...

/Dan

Participating Frequently

quote:

Originally posted by: DannyDK
boostm3,

You may be able to limit your losses by separating browser instances so just the windows belonging to one process dissapears when crashing. In XP you do this in the Folder Options (found in Classical View of the Control Panel). On the second tab you have the Advanced Settings. One is called "Launch folder windows in a separate process" and also seems to have an effect in IE windows (Explorer and IExplore are kinda cousins).
I always set this setting on machines I deal with, and if IE crashes, just the windows from that single crashing process are gone. Each process is started independantly from others from the desktop IE icon (not Ctrl-N or Shift-Clicking !).
It seems that some of the crashes are related to sites having extensive use of flash and pop-up windows or spin-off windows.
In some cases I even have the time to save information from some of the other windows belonging to the crashing process (before pressing the OK button on the crash message).

I hope this helps you a bit further, if you decide to use Flash - before this is soon, hopefully, fixed...

/Dan

Danny, Ive had two IExplorer 7 crashes the last two days. What happens, though, is even though Ive set the folder options as you suggested, I lose all my IExplorer tabs.. I guess all the tabs are sharing one 'space' so that when one is 'affected' by the Flash player problem, they All are. To effectively use your suggestion, would I need to stop using the tabs, and open a new IExplorer session for each tab Id want to open? That defeats the whole idea of the Tabbed interface in the first place.

I just wish Adobe could get to the bottom of this.. The regularity with which these crashes occur makes it hard to imagine why they are unable to replicate whats going on with so many of us.. All it would take, it seems to me, is enough developers simply browsing the internet at random, using this tabbed IExplorer7 interface, or whatever interface folks are using who are regularly reporting the problem.

Incidentally, when the Flash error occurs, it always prompts me whether I want to send the report to Microsoft. Sometimes I say yes, others I say know.. But so far as I recall, Im always prompted. Also, often, when it occurs, I wont be doing any active 'mousing' at the time. I can just be looking at the screen, when inexplicably, up pops the error, after which, I cannot switch tabs or do any active selecting in any of the open IExplorer7 tabs.

A

adobeisdumb

Participating Frequently

glad the people at adobe finally acknowledge the problem... i mentioned it here 3 to 4 months ago and they told me to call support... which lead to "its you computer"