Flash Player 9 INSTALL FAILURE on INTEL MAC, OSX, Firefox

Forum|Forum|18 years ago
July 21, 2007
11 replies
3431 views

RESOLVED -- see post above for STEP-BY-STEP DIRECTIONS.
________________________________________________________________

My Setup:
*Intel MacBook Pro
*OS 10.4.10
*Firefox 2.0.0.5

FLASH PLAYER 9 FAILS TO INSTALL on INTEL-MAC OSX using FIREFOX

Relevant to my situation:

•I tried all the suggestions at Knowledgebase
•read all the areas in the Forum for Flash Player 9 installation problems
• phoned Customer Service + was told they did not offer (paid or unpaid) phone support for Flash Player 9 because Flash Player 9 "is a free download".
• created and opened a CASE at Adobe.com (unanswered)
• created a FOLLOWUP CASE (unanswered)
• sent private message (via the Forum) to Adobe Senior Support Engineer for Flash/Flash Player.(unanswered)

No responses. No solutions. No support. Zip.

BACKSTORY
4 days ago, I landed on a particular website which told me that I specifically needed to download Flash Player 9 to view some slideshow.

I proceeded to download Flash Player 9, but when I returned to that specific website (as well as any other site using Flash, such as, oh, let's see, YOUTUBE!!), it tells me that I still have to download it, yet every time I do, it takes me through the same circular and exasperating process.

I've tried uninstallling, rebooting my Mac, then opening Firefox and then downloading and re-installing it, but still nothing. Just a blank space in the browser where a flash movie should be, couple with the instruction that I need to "update Flash Player".

I then went to the Knowledgebase area at Adobe, found the topic addressed for Flash Player 9 installation failure for Mac OSX. They gave 4 ideas, and none worked.

I next called Adobe customer support and after finding no phone prompts to direct me to the correct support person, was told to press "0". With my credit card in hand, I breathlessly awaited speaking with a tech support person who would finally help me resolve this issue.

Unfortunately, he told me that Adobe did not offer free or paid telephone customer support because Flash Player 9 was free. He told me to go back online to the website and create and file a "case", and wait for a response. I told him that I had exhausted reading and trying out the suggestions in the forum and the knowledgebase, and asked if there was anything else Adobe could provide or suggest which could specifically address and resolve this problem.

He said basically, "Sorry, good luck, and have a good evening."

I immediately created a "case" file at Adobe. This was 4 days ago. No response yet. I thus created an UPDATE to the case. Still no response.

My last resort was to rifle through ALL the posts in the forum until I found a post from the Senior Support Engineer for Flash/Flash Player and thereby sent him a private message asking for help.
No reply as of yet.

I am so disappointed. I've never once had this kind of horrible online user experience, where a simple and basic download of a free and well-known brand product fails miserably, and then is further exacerbated by an even more miserable and benign tech support and customer service.

I'm sure there are many more people apart from myself and those here in the forums, who simply don't have the time or the persistence to chase down this problem by going through the circular maze that Adobe has put it's users through, to try to resolve an issue which seems to be quite widespread, whether you're a Mac or Windows user.

I am a new Adobe Acrobat Pro 8 user and customer and wonder if this is what I have to look forward to if or when I encounter a problem with the software.

If anyone here can help me resolve this issue (Mac OSX + Firefox -- latest versions for both), I would greatly appreciate it~

signed, voxpopgirl, formerly sheewolf.

This topic has been closed for replies.

Correct answer

Eureka! I have resolved my problem~

However, it occurred to me that there must have been others before me with the same or similar setup, who went through the very same frustration and then finally resolved it, and after hours or days of sheer aggravation or near resignation, were so relieved at having resolved things, that they had no further desire to spend one single second more of their time at Adobe and the forums to have to type out a layperson's step-by-step version of how they resolved this issue.

Cuz, that's where my head was at after 5 days without access to video until I figured things out! But then I started thinking about the next frustrated Mac user cursing Adobe under their breath as to why there was nothing in the forum which addressed this specific setup.

That said, the following instructions resolve the problem for my specific setup: Intel Mac, OSX (10.4.10), Firefox (2.0.0.5):

Prior to downloading AND installing Flash Player 9, do the following:

Print Out The Instructions In This Post!

** U P D A T E

Somewhere in the Support section of this site, I read that " many issues are related to a problem with a previous installation of Flash Player or to browser configuration.".

After many failed attempts to install Flash Player 9, chances are that the Adobe Flash Player plug-in is still probably sitting there in your Internet Plug-ins Folder.

So Before Proceeding to Step [1] :

UNinstall Flash Player 9. This willl download a file named " uninstall_flash_player_osx.dmg" onto your computer. Once downloaded, click on it to initiate the uninstall, and it will remove Adobe Flash Player from all browsers on the system.

[1] Quit all your applications and your browser(s).

[2] Locate your Internet-Plugins folder
You will find it here: Hardrive-> Library folder-> Internet Plug-Ins folder.

[3] Then: Highlight the Internet Plug-Ins folder and do a Get Info on it (Command+I or Apple+I)

[4] Click on Ownership & Permissions or on the triangle to the left of Ownership & Permissions

[5] From the pulldown menu to the right of the words " You can", select " Read & Write"

[6] Click on the word Details or on the triangle to the left of Details

[7] From the pulldown menu to the right of the word " Owner", make certain that your name, or whatever the designated name it is that you assigned as the owner of your computer when you first purchased it and set it up, has been selected.

[8] Below the Owner section, you will see a pulldown menu to the right of the words " Access". From the pulldown menu, select " Read & Write"

[9] Directly below the Owner & Access section, you will see a pulldown menu to the right of the words " Group". From the pulldown menu, select " Admin"

[10] Below the Group section, you will see a pulldown menu to the right of the word " Access". From that pulldown menu, select " Read & Write"

[11] Directly below the Group & Access section, you will see a pulldown menu to the right of the word " Others". From that pulldown menu, select " Read only"

[12] At the very bottom of your Internet Plug-Ins Info window, Click on the button which reads "Apply to enclosed items...".

[13] Close your Internet Plug-Ins Info window.

[14] Restart your Mac.

[15] Open your Firefox browser and go to the Go to the Adobe Flash Player Download page and click the download link to begin downloading Flash Player 9 Universal Binary for Intel-based Macs (Option 1 for Intel-based Mac).

[16] Once downloaded to your computer, make sure to first quit your browser(s) and then proceed with the Flash Player 9 Install.

[17] Once installation is completed, quit all your applications and Restart your Mac.

[18] Open Firefox, and go to the Adobe Flash & Shockwave Test page to test and verify that you have successfully installed Flash Player 9.

That's it. Hopefully, this works for you too :-)

_________________________________________________________________________________

ONE LAST RECCOMENDATION:

•Click on the " Subscribe to this Topic" link at the top right side of this page.

That way, you'll be immediately notified via your regular email address as to whether there are any additional posts or updates to this topic which might help you (should the instructions at this page have not totally resolved your issue). A link will be included in your email which will take you directly back to this specific page where you can read all the new posts.
_________________________________________________________________________________

signed voxpopgirl, formerly sheewolf.

Show previous replies

D

dmyd

Participant

Same exact problem. Macbook. Firefox and Safari. No go.

A

Anonymous

Correct answer

Eureka! I have resolved my problem~

However, it occurred to me that there must have been others before me with the same or similar setup, who went through the very same frustration and then finally resolved it, and after hours or days of sheer aggravation or near resignation, were so relieved at having resolved things, that they had no further desire to spend one single second more of their time at Adobe and the forums to have to type out a layperson's step-by-step version of how they resolved this issue.

Cuz, that's where my head was at after 5 days without access to video until I figured things out! But then I started thinking about the next frustrated Mac user cursing Adobe under their breath as to why there was nothing in the forum which addressed this specific setup.

That said, the following instructions resolve the problem for my specific setup: Intel Mac, OSX (10.4.10), Firefox (2.0.0.5):

Prior to downloading AND installing Flash Player 9, do the following:

Print Out The Instructions In This Post!

** U P D A T E

Somewhere in the Support section of this site, I read that " many issues are related to a problem with a previous installation of Flash Player or to browser configuration.".

After many failed attempts to install Flash Player 9, chances are that the Adobe Flash Player plug-in is still probably sitting there in your Internet Plug-ins Folder.

So Before Proceeding to Step [1] :

UNinstall Flash Player 9. This willl download a file named " uninstall_flash_player_osx.dmg" onto your computer. Once downloaded, click on it to initiate the uninstall, and it will remove Adobe Flash Player from all browsers on the system.

[1] Quit all your applications and your browser(s).

[2] Locate your Internet-Plugins folder
You will find it here: Hardrive-> Library folder-> Internet Plug-Ins folder.

[3] Then: Highlight the Internet Plug-Ins folder and do a Get Info on it (Command+I or Apple+I)

[4] Click on Ownership & Permissions or on the triangle to the left of Ownership & Permissions

[5] From the pulldown menu to the right of the words " You can", select " Read & Write"

[6] Click on the word Details or on the triangle to the left of Details

[7] From the pulldown menu to the right of the word " Owner", make certain that your name, or whatever the designated name it is that you assigned as the owner of your computer when you first purchased it and set it up, has been selected.

[8] Below the Owner section, you will see a pulldown menu to the right of the words " Access". From the pulldown menu, select " Read & Write"

[9] Directly below the Owner & Access section, you will see a pulldown menu to the right of the words " Group". From the pulldown menu, select " Admin"

[10] Below the Group section, you will see a pulldown menu to the right of the word " Access". From that pulldown menu, select " Read & Write"

[11] Directly below the Group & Access section, you will see a pulldown menu to the right of the word " Others". From that pulldown menu, select " Read only"

[12] At the very bottom of your Internet Plug-Ins Info window, Click on the button which reads "Apply to enclosed items...".

[13] Close your Internet Plug-Ins Info window.

[14] Restart your Mac.

[15] Open your Firefox browser and go to the Go to the Adobe Flash Player Download page and click the download link to begin downloading Flash Player 9 Universal Binary for Intel-based Macs (Option 1 for Intel-based Mac).

[16] Once downloaded to your computer, make sure to first quit your browser(s) and then proceed with the Flash Player 9 Install.

[17] Once installation is completed, quit all your applications and Restart your Mac.

[18] Open Firefox, and go to the Adobe Flash & Shockwave Test page to test and verify that you have successfully installed Flash Player 9.

That's it. Hopefully, this works for you too :-)

_________________________________________________________________________________

ONE LAST RECCOMENDATION:

•Click on the " Subscribe to this Topic" link at the top right side of this page.

That way, you'll be immediately notified via your regular email address as to whether there are any additional posts or updates to this topic which might help you (should the instructions at this page have not totally resolved your issue). A link will be included in your email which will take you directly back to this specific page where you can read all the new posts.
_________________________________________________________________________________

signed voxpopgirl, formerly sheewolf.

G

geezerart

Participant

Thanks Sheewolf!!!! This has been making me crazy the last few days! I think your solution is going to work. I've had to installed Flash everytime I restarted the computer in order to see the YouTube videos. I changed everything to owner like you suggested and restarted and it's working so far. I was admin before. That was so kind of you to take the time for us!
Thanks again!

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded