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Participating Frequently
October 5, 2006
Question

Flash Player 9 - Update 1 Feedback

  • October 5, 2006
  • 11 replies
  • 848 views
Please post feedback here for the Beta version of Flash Player 9 - update 1. More information is available here:
FP9 Beta on Labs
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    11 replies

    Participating Frequently
    October 19, 2006
    I am delighted to say that Flash Player 9 beta -update 1 has been running all games without the dreaded error message "Internet Explorer has encountered a problem with an add-on, and needs to close.
    The following add-on was running when this problem occured:
    File: Flash9.ocx
    Company Name: Adobe Systems Incorporated
    Description: Adobe Flash Player 9"

    Thank you, thank you, thank you Paul Betlem for tackling this extremely frustrating glitch and making something happen! I have been searching in vain for a good fix for this error since April, 2006 with both Flash8.ocx and Flash9.ocx.

    No more crashes on zone.msn, yahoo games or neopets games, or any other random site that uses flash content. Life is good.
    Participating Frequently
    October 12, 2006
    Paul-

    It's been 1 week since I uninstalled the old and installed the updated Flash Player 9 and with excellent results. No More Crashes!!! yeah!!

    Thanks a bunch!!
    A.
    Participating Frequently
    October 9, 2006
    I also got flash to work after I
    1. Uninstalled the flash Player With the uninstaller http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14157
    2. reboot computer
    3. remove safe versions from registry using regedit . follow the steps thru 4 then stop. DO NOT FOLLOW STEP 5 as this will just reinstall the imperfect flash player 9 again.
    http://www.adobe.com/cfusion/knowledgebase/index.cfm?event=view&id=KC.4a8d52ae&extid=4a8d52ae&dialogID=157746351&iterationID=2&sessionID=9630212957305d4a5df8&stateID=1+0+157722798&mode=advanced
    3. Reboot computer again.
    4. Now go to this url and download flash player 7
    http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_14266
    5. Flash Player should now work.
    6. Be very wary of Flash Player 9 untill they fix it.
    Hope this helps.
    Participating Frequently
    October 9, 2006
    Sarah,

    I tried the Camelbak site and unfortunately I saw no problem. I see you're using an IE7 test version. This may be related to the issue since I'm still using IE6. If you go back to the site, can you reproduce the crash a second time? If so, can you send me the exact steps you take after navigating to www.camelbak.com before the crash occurs? Do you click on any links, for example?

    Thanks for your continued help.

    --- Paul
    Participating Frequently
    October 9, 2006
    One quick reminder for everyone testing the Beta verion - you *must* run the uninstaller on the Labs site first. The Flash Player does not let you overwrite a shipping version of the software (9.0.16.0) with a test (Beta) version (9.0.18.60 in this case). This is done for security reasons.

    As a result, you must run the uninstaller before installing the version on Labs.

    --- Paul
    Participating Frequently
    October 7, 2006
    Arghhhhhhhhh...

    Didn't take long did it....sigh:

    http://img176.imageshack.us/img176/7350/flasherrorbetain1.jpg

    :-(
    Participant
    October 7, 2006
    I play on Neopets.com. some games havent worked for a few months , and I've had lots of IE shutting down due to flash9.ocx errors

    Did the new update tonight, and no probs since I did it ...

    Thank you
    Participating Frequently
    October 7, 2006
    Hi Paul

    Many thx for the prompt reply. The uninstaller mustn't have worked for me first time...I've retraced the procedure and i'm now confirming that i've got version 9.0.18.60 running on my PC.

    Fingers crossed...i'll keep you posted


    Sarah
    Participating Frequently
    October 6, 2006
    Kim,

    Can you confirm that you're running 9.0.18.60 using the instructions in my previous posting? (Even though you ran the installer, it may have failed so I was hoping to double-check the version number to be safe).

    If you are indeed running the new version, I'd like to work with you offline to capture a log file that will lead us to the source of the problem. I'll assign an engineer to investigate and we'll get to the bottom of the issue.

    --- Paul
    Participating Frequently
    October 6, 2006
    Hi Sarah,

    I can tell by the ModVer that you're still using the original Flash Player 9 version (9,0,16,0). Can you run the uninstaller and reinstall using the files on the Labs site? Once your install completes, you can check the version using the context menu (right-click on a Flash movie, such as one at the top of www.adobe.com) and select "About Flash Player". You should see "9,0,18,60" under the Version Info box.

    --- Paul
    Participating Frequently
    October 6, 2006
    I installed the Flash update but alas the problem still occurs
    But it was ages til it happened. Then it happened quite quickly, then it's taken ages again.
    Here is a screenshot (hope it helps):
    http://smg.photobucket.com/albums/v365/KitKat1988/?action=view&current=FLASHERROR.jpg&refPage=&imgAnch=imgAnch1

    Oo no wait fingers crossed its stopped happening!!

    Kim.
    Participant
    October 6, 2006
    Still having the same error(internet explorer must shut down; the following plugin was in use; flash9b.ocx) that was described in many posts. I get this with any site that uses flash content. It does it with Firefox as well. Uninstalled the old version first as described and even ran a registry cleaner; still errors galore. Please help. Getting frustrated. Cant surf :-(