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Gerald Genova
Participant
May 11, 2007
Question

Flash Player 9 won't install on Mac OSX(PC)

  • May 11, 2007
  • 35 replies
  • 13979 views
I got a prompt on a website saying that I needed to download FlashPlayer 9 and plug-in. I downloaded the installer and tried to install the application. When I get the test page I also get the same prompt telling me I need the plug-in and taking me back to the page where you download the installer. In other words, I'm going in circles. Something is preventing the application from installing. And most web pages have cube questionmark icons where I should be viewing flash content.

Any suggestions would be greatly appreciated
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    35 replies

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    B
    Bbbent
    Inspiring
    May 18, 2007
    C'mon, RMMiller, gets all the credit? You're killing me here..

    Actually I didn't want to mention disk repair because my goal was to confirm that the manual repair steps would also work (the technote update's first action will BE Disk Utility's Permission Repair, and I've mentioned that in a number of other Mac threads...)

    So i'd say it's safe for me to finish the technote now. Thanks for everyone's help.
    B
    Bflowolf
    Participant
    May 22, 2007
    Ok since I though I was having the same problems I have tried what has been suggested but still get the error code regarding permissions. But when I first start the installer I get a pop-up telling me : This Flash Player install is for the PowerPC-based Macintosh systems. to download the lastest Flas Player for Intel-based Mac systems please visit....... with an open URL or Quit option, quit stops the installer an Open URL takes me back to the download page. which I immediately close since my iBook has a G4 PowerPC processor. The installer goes throug the motions installing down to the last item (ReplaceCR.sh) and thats when the "Error creating file. 1008:5,-5000 Access deied error" pops up. I have done all the permissions repairs recommended here and on http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=4aa64290 and due to a suggestion to uninstall the previous version that I read somewhere now I have no flash player, and way too many pages fail to load. This is really frustrating, anyone have any suggestions? (iBook G4 1.07 GHz, 768 MB DDR SDRAM, MacOSX 10.4.9) also running Firefox 2.0.0.3 ( tried removing and installing flash, and reinstalling too, still no good)
    B
    Bbbent
    Inspiring
    May 22, 2007
    quote:
    Originally posted by: Bflowolf
    (iBook G4 1.07 GHz, 768 MB DDR SDRAM, MacOSX 10.4.9) also running Firefox 2.0.0.3 ( tried removing and installing flash, and reinstalling too, still no good)


    Well, none of these steps have been tested (by me) on a non Intel mac.. So maybe we need different steps for PowerPC processors, which wouldn't necessarily make sense to me.

    Can you try these steps in order please and let me know what happens?

    1. Delete the following files (or the entire folder) if they exist:
    /Library/Internet Plug-Ins/Flash Player Enabler.plugin
    /Library/Internet Plug-Ins/Flash Player.plugin
    /Library/Internet Plug-Ins/flashplayer.xpt

    2. Repair disk permissions using the Disk Utility (/Applications/Utilities/). For details see Apple TechDoc "Troubleshooting permissions issues in Mac OS X".

    3. Reinstall Flash Player 9.

    THEN... if that fails do this:
    1. Delete the following files (or the entire folder) if they exist *(again, and yes I know it's repetitive...)*
    /Library/Internet Plug-Ins/Flash Player Enabler.plugin
    /Library/Internet Plug-Ins/Flash Player.plugin
    /Library/Internet Plug-Ins/flashplayer.xpt

    2. Run Disk Utility's "Permission Repair" again..

    3. Install FP9 as root:
    a. Open Terminal (/Applications/Utilities/Terminal)
    b. CAREFULLY type the following line, exactly as you see it here (there is a space after cd):
    for intel macs: cd /Volumes/"Adobe Flash Player 9"/"Install Flash Player 9 UB.app"/Contents/MacOS\
    for powerPC macs: cd /Volumes/"Adobe Flash Player 9"/"Install Flash Player 9 OSX"/Contents/MacOSClassic

    c. CAREFULLY type the following line (there is a space after sudo):
    for intel macs: sudo "./Install Flash Player 9 UB"
    for powerPC macs: sudo "./Install Flash Player 9 OSX"

    Let me know if you see any path discrepances on the powerpc machine. I'm looking at the paths on my macbook pro and trying to type them out correctly on the XP box I'm doing this forum on..
    1
    1mullers1
    Participant
    May 18, 2007
    Waheeeey you da daddy that worked thanks thanks thanks it saved a mac mini being thrown out of the window.... anyone else make sure you uninstall before repairing the disk permissions tho..

    B
    Bbbent
    Inspiring
    May 17, 2007
    OK next step..

    Would each of you kindly check permissions on this folder and post them here:
    /Library/Internet Plug-Ins

    You can either find the folder and do "Get Info", then expand "Ownership & Permissions"..
    What you should see is the Owner having Read & Write access, the Group having Read & Write access, and the "Others" being read only (numerically that would be 775).

    Or if you're comfy in Terminal, do this:
    cd /Library
    ls -l
    And write down the line for the Internet Plug-Ins folder..
    (learn more at http://docs.info.apple.com/article.html?artnum=106712)

    Permissions on this folder -should- be 775. What you should see if 'drwxrwxr-x'

    Finally, do this and tell me what happens:
    1. Open Terminal (/Applications/Utilities/Terminal)
    2. CAREFULLY type the following line, exactly as you see it here (there is a space after cd):
    cd /Volumes/"Adobe Flash Player 9"/"Install Flash Player 9 UB.app"/Contents/MacOS

    3. CAREFULLY type the following line (there is a space after sudo):
    sudo "./Install Flash Player 9 UB"

    4. This should start and run the Flash Player 9 UB installer as root (that's what sudo does...) Let me know what happens.
    R
    rmmiller
    Participant
    May 18, 2007
    When I do "Get Info" on this folder, in the Ownership and Permissions area it only says "You can: Read and Write" (I only have one account on my computer)

    I'm not really comfortable working in Terminal (I never have before).. are there any other alternatives?
    R
    rmmiller
    Participant
    May 18, 2007
    Oh oh oh! I finally got it to work! Here's what you should try:

    Go to your Disk Utility (Applications/Utilities). Select your start up volume on the left and click the "first aid" tab. From there click the "repair disk permissions" button. Then re-install Flash Player.

    That fixed it for me.
    B
    Bbbent
    Inspiring
    May 17, 2007
    I'm updating the necessary technote now, so I have some steps handy..

    1. Delete the following files (or the entire folder):
    /Library/Internet Plug-Ins/Flash Player Enabler.plugin
    /Library/Internet Plug-Ins/Flash Player.plugin
    /Library/Internet Plug-Ins/flashplayer.xpt

    2. Reinstall Flash Player 9.

    This may be enough to resolve the problem. However, it may lead to a slightly different problem. If you receive an error message when running the Flash Player 9 installer read "Flash Player 9 installation fails on Macintosh" ( http://www.adobe.com/go/4aa64290)...
    1
    1mullers1
    Participant
    May 17, 2007
    tried that but the plugins folder is empty. flash is mounting on my desktop but i get the same message
    D
    dacfarm
    Participant
    May 17, 2007
    Same here... Internet Plug-Ins folder is empty.
    1
    1mullers1
    Participant
    May 16, 2007
    ive suffered the same fate . ive tried everything inclding uninstall which doesnt do any good. have you tried unchecking flash in quicktime preferences and MIME settings in advanced. That was what i was told but it didnt do any good for mine
    D
    dacfarm
    Participant
    May 17, 2007
    Have run into the same issue... it's a vicious circle. Install. Test the player. "Error with the plugin, please reinstall player". Uninstall. Reinstall player. Test the player. "Error with the plugin. Go here to reinstall player." Uninstall. Reinstall player. Test the player. "Error with the plugin. Go here to reinstall player." I received an email reply, but it did not address the issue directly. Stuck, stuck, stuck. The error prompt reads, "Safari cannot find the Internet plug-in. The page "Macromedia - Flash Player" has content of MIME type "application/x-shockwave-flash", but you doin't have a plug-in installed for this MIME tyoe. A plug-in should be available on this page..." Then it sends me back to the download page, again. Are you getting the same message?
    R
    rmmiller
    Participant
    May 17, 2007
    quote:
    Originally posted by: dacfarm
    Have run into the same issue... it's a vicious circle. Install. Test the player. "Error with the plugin, please reinstall player". Uninstall. Reinstall player. Test the player. "Error with the plugin. Go here to reinstall player." Uninstall. Reinstall player. Test the player. "Error with the plugin. Go here to reinstall player." I received an email reply, but it did not address the issue directly. Stuck, stuck, stuck. The error prompt reads, "Safari cannot find the Internet plug-in. The page "Macromedia - Flash Player" has content of MIME type "application/x-shockwave-flash", but you doin't have a plug-in installed for this MIME tyoe. A plug-in should be available on this page..." Then it sends me back to the download page, again. Are you getting the same message?


    I'm having the exact same problem. I even tried installing the latest version of Firefox and Safari. Doesn't do anything. :( And my plug-ins folder doesn't have any Flash plug-ins listed in it.

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