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Anonymous
June 10, 2016
Answered

Flash Player Add-on has 2 versions and the old one is affecting my ability to watch video

In my add-ons screen it shows 2 versions of Shockwave Flash 11.5.r502 (bad) and 21.0.r0 (updated) when I try to "never use" the old version, it also turns off the new version. I am trying to watch streaming video from my cable provider and it keeps telling me that I don't have the updated Flash player and it shows the numbers related to the bad version. I can not find anyway to completely remove the bad version. I have tried to "never use" both of them and reinstalling and it does not fix the problem either.

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Correct answer
June 10, 2016

I figured it out. I am using Firefox and Windows 10. I had to manually delete Flash player and reinstall. Now the "bad" one is gone and everything is back to normal.

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2 replies

Anonymous
Correct answer
June 10, 2016

I figured it out. I am using Firefox and Windows 10. I had to manually delete Flash player and reinstall. Now the "bad" one is gone and everything is back to normal.

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_maria_
_maria_
Legend
June 10, 2016

What operating system and browser is this on?

what do you mean by "tried to "never use" both of them".  Are you disabling the plugin?

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