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H
hfreiwald
Participant
January 16, 2013
Question

flash player and kaspersky browser add-ons

  • January 16, 2013
  • 1 reply
  • 4428 views

Hallo,

I use Internet Explorer 9 (32 bit) on windows 7 (64 bit) with Adobe flash player (version 11,5,502,135 installed) and also the following kaspersky browser add-ons from software "kaspersky internet security 2013":

Name Content Blocker Plugin
Name Virtual Keyboard Plugin
Name Safe Money Plugin
Name URL Advisor Plugin
Name Links untersuchen

Some time - once per month - I like to go to cinema and therefor I use cineplex online ticket booking system, which is based on adobe flash player. But ever I want to reserve online a cinema ticket, I got an error message in browser from some add-on, probable from flash player add-on "Shockwave Flash Object" by Adobe Systems Incorporated, and cannot use the web page to reserve a ticket in online ticket system of CINEPLEX: https://booking.cineplex.de/TicketBoxXNGFrontend/booking_ng.jsp?perf_i d=1E871000023VYZJHTG&site_id=31 The web page from booking.cineplex is since many years the same, but flash player is often updated and kaspersky lab add-ons are very young.

Could anybody confirm problems between flash player add-on and the kaspersky lab add-ons, because if I deactivate all kaspersky add-ons, there are no problems to use the webpage from CINEPLEX and their online ticket system based on flash player. Support of Kaspersky Lab denies any problems with their software regarding this issue, but I don't believe, that they had tested it with the booking.cineplex site.

Regards

hfreiwald

This topic has been closed for replies.

1 reply

chris.campbell
chris.campbell
Legend
January 17, 2013

I don't use Kapersky, but I haven't heard of any widespread complaints.  Is it possible to "whitelist" this site in their options?

H
hfreiwaldAuthor
Participant
January 17, 2013

Hi Chris,

thank your for the hint. But this site is already on whitelist in all moduls of kaspersky. I assume the error comes not from possible blocking content of the web site, but from blocking something functions from flash player "Shockwave Flash Object" add-on, but I could not exactly determine this. Because this problem is difficulty to delimit, I use IE 9 only without Kaspersky add-ons, otherwise I get angry each time, if the access to cinema portal site does not work.

Perhaps someone else has an idea.

chris.campbell
chris.campbell
Legend
January 18, 2013

Does Kapersky log what it's blocking?  It's possible that cineplex.de uses a different server to deliver content, and it's this separate server that needs to be white listed.

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