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JHK49
Participant
June 10, 2016
Question

Flash Player Appears to Cause Safari Problems

  • June 10, 2016
  • 1 reply
  • 2391 views

I hope that this problem is not just specific to me.  However, I have had the problem ever since I upgraded my operating system to El Capitan.

Computer: iMac, 21 inch, purchased new in late 2012

Operating System: OS X El Capitan, 10.11.5

Browser: Safari, 9.1.1

Flash Player: 21

Flash player downloads without problem, but very quickly causes the spinning wheel of death on the screen, browser runs much slower and often times freezes.  The only remedy is to quit all programs and reboot the system.  It does no good to just quit Safari.  I have tried earlier versions of Safari but to no avail.  Upon uninstalling Flash Player every thing once again works fine without problem.  I have tried re-installing flash player but that just leads me back to the same issues.

Has anyone else had these problems?  Is there a fix? Should I try a different browser such as Firefox ...... if so, how do I get it for my Mac?  Should I change operating systems?

I am not that computer savvy.

JHK49

Leesburg, GA

    This topic has been closed for replies.

    1 reply

    jeromiec83223024
    jeromiec83223024
    Inspiring
    June 10, 2016

    It's not clear, but it sounds like you complete the installation successfully, but then run into problems when looking at content in the browser.  I just want to make sure that I'm understanding correctly, and that it's not a problem with the installer itself.

    Is there a particular website or page where you consistently see this problem?  We'd be happy to try and reproduce it.

    Safari and Firefox both use the same NPAPI plug-in variant of Flash Player, so it should just work on Firefox by virtue of having already installed it.  That said, we test with the pre-release versions of MacOS, so it would be surprising if there was an egregious problem in the latest MacOS/Safari combination that was missed.


    Google Chrome bundles a significantly different version of Flash Player as part of the browser, so you just download Chrome and you're done.  I'm still interested in the problem with the NPAPI plug-in for Firefox and Safari, but knowing whether it's specific to that architecture, or if it affects the PPAPI plug-in for Chrome would be a useful data-point.

    The first thing that comes to mind for me is just to perform some good system hygiene.  I see this kind of symptom frequently when the user's filesystem is corrupted.

    See the "Try Disk Utility" section below for step-by-step instructions on how to check for and repair that.  It's easy.

    https://support.apple.com/en-us/HT203176

    While you're there, also choose Repair Filesystem Permissions (Verify will frequently return clean, but then Repair will still fix a bunch of problems).

    anonyms
    anonyms
    Known Participant
    June 14, 2016

    To the Adobe staff who addressed this:

    ...But did Adobe test with El Capitan 10.11.5 ?Yes, we know that Adobe tested with a pre-release of versions of the Mac OS (which is OS X) but did Adobe test with the LATEST version (i.e., 10.11.5) and are there known problems? There are a number of posts all over the web suggesting some incompatibility here.

    jeromiec83223024
    jeromiec83223024
    Inspiring
    June 14, 2016

    Yes, we regularly test with pre-release versions of MacOS, and I'm not aware of any confirmed installer bugs specific to MacOS 10.11.5.

    If you're not interested in trying the suggestions above, that's fine, but we don't have any additional recommendations for you at this time.

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