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bowflex84
Participating Frequently
August 15, 2012
Question

Flash Player Auth issue in chrome only.

  • August 15, 2012
  • 1 reply
  • 2211 views

First time posting in the forum so hopefully this is in the right area. We are currently utilizing a web proxy (Ironport) in our school environment. We are currently using LDAP for authentication and any embedded flash videos will not authenticate in Chrome. In the IE and Chrome packet capture we do see the same requests to the flash player to authenticate but we don't see the auth request to the chrome browser from the flash player. Since the prompt does not come up in Chrome the users just receive our authentication error block page.  I tried talking to a Chrome support engineer but of course got no where. The students/staff use IE, Firefox and Chrome but we only see the issue with Chrome. On the chrome side, I did make sure that I wasusing an  updated version and all the plugins were correct. All I did for Flash player was update to the most recent version and this did not fix the issue. Also, this issue just doesn't happen in our school environment. The Ironport TAC engineers recreated the issue in there lab. I had them escalate this issue to there advanced engineering deparment for bugs but they said that it looks like it might be a bug with the flash player. Just checking to see if this might be a known bug or if anyone else has experience an issue like this.

I also recreated the issue in my lab going through the web proxy.

OS: Windows 7

Flash Player Version: 11.3.300.271

Browser: Chrome

Any input would be appreciated. Hopefully my post doesn't sound to crazy.

    This topic has been closed for replies.

    1 reply

    chris.campbell
    chris.campbell
    Legend
    August 16, 2012

    Could you try a quick test for me and let me know if this changes the behavior?

    1. Navigate to "about:plugins" in the Chrome address bar
    2. Click the Details link in the upper right part of the page to expand all items
    3. Locate the "Shockwave Flash" entries (there will be 2 or 3 of these)
    4. Click "Disable" for the PPAPI copy (most likely the first one listed), which has a version number of 11.3.31.227
    5. Restart Chrome for good measure and try again
    B
    bowflex84Author
    Participating Frequently
    August 21, 2012

    Just tried your recommendation and disabled the PPAPI copy located under Schockwave Flash. Looks like this didn't resolve the issue. Do you have any other recommendations that I can try?

    chris.campbell
    chris.campbell
    Legend
    August 21, 2012

    I think the next step would be to get a bug into the database so we can try and reproduce the problem internally.  Do you believe this is new behavior for Flash Player or is this just a new setup that you are trying for the first time?  We can always try going back versions to see when this was introduced if an older version works.

    I'd also recommend creating a bug over on the Chromium bug database, since this will most likely ultimately need to be addressed by Google.

    http://code.google.com/p/chromium/issues/entry

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