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R
ram prasadd89
Participant
March 18, 2017
Question

Flash Player Autoupdate doesn't work

  • March 18, 2017
  • 1 reply
  • 1344 views

Hello Team,

In my environment I have installed the Flash player 24 Version on machines with the below Configuration :

C:\Windows\SysWOW64\Macromed\Flash

SilentAutoUpdateEnable=1

AutoUpdateDisable=0

Services: Adobe Flash player service is set to "Manual"

Machines are failing to run the Autoupdate and I need to enable it so that all machine will do install automatically without user Intervention (Silently)

But I saw some machines which are Over Direct access they update automatically and no issues but on my office network it doesn''t work .

Could you please suggest if any network is blocking to me that is failing our machines to install, where the automatic URL hit to for download? Let me know if any particular setting need to be enabled or some GPO settings is required to achieve this ?

Regards,

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This topic has been closed for replies.

1 reply

ridhij4208356012135538
Adobe Employee
ridhij4208356012135538
Adobe Employee
March 20, 2017

Hi,

Are you using any proxy server? Please go to C:\Windows\SysWOW64\Macromed\Flash path delete FlashInstall.log and open mms.cfg file and add SilentAutoUpdateVerboseLogging=1. In the same path you will find FlashPlayerUpdateService.exe. Run the service. Share the FlashInstall.log file created. To share the same you can go through How to share a document. Post a link to the shared file here.

Thanks!

R
ram prasadd89Author
Participant
March 27, 2017

Gedeelde bestanden - Acrobat.com

I have attached the logs from the machine per your instruction provided on the previous Post, please let me know if you need any assistance.

_maria_
_maria_
Legend
March 27, 2017

Flash Player is failing to update because the (new) file is failing to download.  The specific error in the log file is:

2017-3-27+13-11-43.54 [error] 1214 12002

1214 = Error has occurred when downloading installer

12002 = Windows error code - ERROR_INTERNET_TIMEOUT The request has timed out.

Possibly due to proxy server or firewall rules.  The machines that are failing need to be able to allow the new version file to be downloaded in the background.

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