Skip to main content
M
markr17026077
Participant
February 15, 2019
Answered

Flash Player Connection Effor

  • February 15, 2019
  • 1 reply
  • 406 views

I received a notice that my Adobe Flash player needed to be updated. I have tried numerous time to do the update and each time I get a message that there is a connection error.

I am using Windows 10 and FireFox as my web browser.

I have tried several suggestions found on the internet, but none of them have resolved my problem.

Any suggestions?

Thanks,

    This topic has been closed for replies.
    Correct answer _maria_

    Are you by chance using a VPN service?  Sometimes VPN network traffic is slower, and this results in a connection time out.

    Please upload the Adobe_ADM.log and Adobe_GDE.log files, saved at ~/Library/Logs/Adobe_ADMLogs to cloud.acrobat.com (see How to share a file using Adobe Document Cloud​), or some other file sharing service of your choice that doesn't require user account to access.  Post the link to the uploaded files in your reply.

    As an alternative, you can try the offline installer, posted at the bottom of the Uninstall Flash Player for Mac OS page, in the 'Still having problems' section.

    Please do upload the log files so that we can investigate further.

    Thank you.

    1 reply

    _maria_
    Community Manager
    _maria_Community ManagerCorrect answer
    Community Manager
    February 15, 2019

    Are you by chance using a VPN service?  Sometimes VPN network traffic is slower, and this results in a connection time out.

    Please upload the Adobe_ADM.log and Adobe_GDE.log files, saved at ~/Library/Logs/Adobe_ADMLogs to cloud.acrobat.com (see How to share a file using Adobe Document Cloud​), or some other file sharing service of your choice that doesn't require user account to access.  Post the link to the uploaded files in your reply.

    As an alternative, you can try the offline installer, posted at the bottom of the Uninstall Flash Player for Mac OS page, in the 'Still having problems' section.

    Please do upload the log files so that we can investigate further.

    Thank you.

    M
    markr17026077Author
    Participant
    February 16, 2019

    Maria:I do use a VPN and have tried to do the install without using it. That worked. You solved my problem Thank you,MarkSent from my Galaxy Tab® S2

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    February 19, 2019

    You're welcome.  Glad you were able to resolve the issue.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices