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April 1, 2015
Answered

Flash player constantly crashing.

  • April 1, 2015
  • 1 reply
  • 1180 views

I don't have an error message, and I don't know where to get the crash dump information, but I have done every single recommended thing for Flash, Firefox, and Internet Explorer. Flash does not work in any web browser, and about 50 different trouble shooting steps have been attempted, nothing works. Anyone have any other suggestions that are less obvious?

Edit: To elaborate, any time a video loads it freezes at the 0:00 mark for about 20 seconds, then gives the unresponsive message.

Message was edited by: Kyle Mills

    This topic has been closed for replies.
    Correct answer

    Well, if you've exhaustively troubleshot this thing and the conclusion is that none of your browsers work right, that's problematic.  Firefox isn't a surprise, but IE (which has been tested extensively by both Adobe and Microsoft and is optimized for the platform), and Chrome (which is also tested extensively both Adobe and Google and we know generally works well on that config) usually work pretty well.

    Is this a clean install of Win8.1 on new hardware, or did you do an upgrade install from an older Windows OS?  A clean install is always going to give you better results, but I have no actual diagnosis which I could justify as a reason to tell you to reinstall.

    If it's an older disk, have you checked the disk for errors recently?  It may be something as simple as read/writes are failing at inopportune times and causing the browsers to crash.

    Is there a consistently reproducible set of actions that cause the browsers to crash, and is it obvious that it's Flash, or is the whole browser just going down?

    You *could* report the crashes to Chrome by going to chrome://crashes and filing bugs.  That's the best way to get traction there.  If you give me the resulting bug numbers, I can ask the Chrome guys if they have any feedback when I talk to them this week.


    An update: My computer has apparently been infected with Adware, but it didn't start showing symptoms till yesterday. I fully resolved the adware issue today and flash started working correctly. I don't know if it's related or just dumb luck, but I am able to use flash with no problems now.

    1 reply

    jeromiec83223024
    Inspiring
    April 1, 2015

    To give you any useful advice, I'm going to need to know more about your computer and browser:

    https://forums.adobe.com/message/5249945#5249945

    April 3, 2015

    Windows 8.1, web browser is Firefox, both Firefox and flash are up to date. (I reinstalled both a few times as part of the troubleshooting process, though I get the issue on every web browser, not just Firefox.) There is no web site to link, because everything that uses flash crashes.

    jeromiec83223024
    Inspiring
    April 3, 2015

    Firefox on Win8.1 is pretty unstable at the moment.  We're actively working with Mozilla on it, but it's going to be several weeks before those changes reach the latest release versions.  You're better off using IE or Chrome at the moment.

    For Internet Explorer, try disabling hardware acceleration:

    http://support.microsoft.com/kb/2528233

    If that works, it's a problem with your graphics driver. If not, go ahead and change the settings back.

    Do you have the same problem in Chrome?