Skip to main content
F
fossil_viking
Participating Frequently
December 13, 2011
Question

Flash Player continually freezes and crashes my computer

  • December 13, 2011
  • 7 replies
  • 54615 views

I am posting a new discussion page at the request of staff.

The details posted are at the request of staff.

This problem started immediately after I updated my flash player in October and it extends through multiple updates of Adobe Flash Player.

Opening certain web pages that have flash applications on them completely freezes the browser and then the computer within a second.  Within 30 seconds, the entire computer physically crashes with a very brief blue error screen before the computer shuts itself off.  Opening two web pages that use Adobe Flash Player is also a near-guarantee to crash the computer.  Note that this includes all advertisements that use Flash Player, which means that opening any two web pages at once mostly guarantees that Flash Player crashes the computer.

I have diligently updated everything to fix this problem that I can find, and nothing helped.  Drivers, browsers, plug-ins, applications, everything.  None of the posted solutions I have found on the discussion forums have been beneficial or relevant.

There is no error report or number to send or post because the crashing causes a total freeze and computer death.  I can't change the hardware acceleration settings because flash player will not let me try to change those settings without crashing.

I really hope there are some since my job on a web site depends on flash's functionality and I currently spend over 2 hours a day rebooting my computer due to Flash Player's crashes.

Requested Details:

  • OS: Windows XP, Professional, Version 2002, service pack 3

  • Browser: Crashes Firefox versions 7 and 8, Crashes IE version 8

  • Current Flash Player Version: WIN 11,1,102,55 (note, this has been a problem through 3 updates to Flash Player)

  • Display Section of Diag report:

---------------

Display Devices

---------------

        Card name: NVIDIA GeForce 8500 GT

     Manufacturer: NVIDIA

        Chip type: GeForce 8500 GT

         DAC type: Integrated RAMDAC

       Device Key: Enum\PCI\VEN_10DE&DEV_0421&SUBSYS_C7473842&REV_A1

   Display Memory: 512.0 MB

     Current Mode: 1440 x 900 (32 bit) (60Hz)

          Monitor: Default Monitor

  Monitor Max Res:

      Driver Name: nv4_disp.dll

   Driver Version: 6.14.0012.8026 (English)

      DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 8/3/2011 04:49:00, 4210816 bytes

      WHQL Logo'd: n/a

  WHQL Date Stamp: n/a

              VDD: n/a

         Mini VDD: nv4_mini.sys

    Mini VDD Date: 8/3/2011 04:49:00, 12542592 bytes

Device Identifier: {D7B71E3E-4761-11CF-A844-4BE700C2CB35}

        Vendor ID: 0x10DE

        Device ID: 0x0421

        SubSys ID: 0xC7473842

      Revision ID: 0x00A1

      Revision ID: 0x00A1

      Video Accel: ModeMPEG2_C ModeMPEG2_D

Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

         Registry: OK

     DDraw Status: Enabled

       D3D Status: Enabled

       AGP Status: Enabled

DDraw Test Result: Not run

D3D7 Test Result: Not run

D3D8 Test Result: Not run

D3D9 Test Result: Not run

        Card name: NVIDIA GeForce 8500 GT

     Manufacturer: NVIDIA

        Chip type: GeForce 8500 GT

         DAC type: Integrated RAMDAC

       Device Key: Enum\PCI\VEN_10DE&DEV_0421&SUBSYS_C7473842&REV_A1

   Display Memory: 512.0 MB

     Current Mode: 1920 x 1080 (32 bit) (60Hz)

          Monitor: Default Monitor

  Monitor Max Res:

      Driver Name: nv4_disp.dll

   Driver Version: 6.14.0012.8026 (English)

      DDI Version: 9 (or higher)

Driver Attributes: Final Retail

Driver Date/Size: 8/3/2011 04:49:00, 4210816 bytes

      WHQL Logo'd: n/a

  WHQL Date Stamp: n/a

              VDD: n/a

         Mini VDD: nv4_mini.sys

    Mini VDD Date: 8/3/2011 04:49:00, 12542592 bytes

Device Identifier: {D7B71E3E-4761-11CF-A844-4BE700C2CB35}

        Vendor ID: 0x10DE

        Device ID: 0x0421

        SubSys ID: 0xC7473842

      Revision ID: 0x00A1

      Revision ID: 0x00A1

      Video Accel: ModeMPEG2_C ModeMPEG2_D

Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

                   {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive

                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch

         Registry: OK

     DDraw Status: Enabled

       D3D Status: Enabled

       AGP Status: Enabled

DDraw Test Result: Not run

D3D7 Test Result: Not run

D3D8 Test Result: Not run

D3D9 Test Result: Not run

    This topic has been closed for replies.

    7 replies

    C
    Carl_E__Myers_Jr_
    Participating Frequently
    January 22, 2012

    http://kb2.adobe.com/cps/155/tn_15507.html

    On this page there are 3 places where you can right click the Flash Player menu into existence. On the first two, Settings should be greyed out but on the third, you should be able to click Settings.

    Go to the area below this statement: The following box displays the type of Flash Player version that is installed in your browser and its capabilities.

    F
    fossil_vikingAuthor
    Participating Frequently
    January 23, 2012

    I was trying the higher up box with very similar text/wording and didn't see the one near the bottom, thanks.

    I have disabled hardware acceleration and will see what comes of that.

    F
    fossil_vikingAuthor
    Participating Frequently
    July 20, 2012

    So overall things seem to be better, but hardware acceleration keeps re-enabling itself for flash player and I have to go through the same process each time to un-enable it.  Any suggestions on this?

    W
    WullyR
    Participant
    January 17, 2012

    I was having almost exactly the same problem on XP sp3 (except no blue screen) for weeks.

    Firefox would freeze/crash (reporting a problem with flash) or my pc would restart after a random amount of time on youtube.

    After trolling for hours on forums trying everything i read (update drivers, disable hardware accelerator ect), somebody said try scanning for viruses.

    I really didn'y expect that to be the problem as Avast antivirus was always running on my comp but thought i might aswell try, so i installed malwarebytes and done a full scan.

    My pc was loaded with malware and after removing it all and a quick restart i haven't had the problem since.

    Its worth an hour of your time trying it if you're still having this problem.

    A
    Anonymous
    January 6, 2012

    I'm not sure if the problem I noticed is same to yours but my Flash player also makes my system frozen.,

    I use the both, Windows 7 x64 and Mac OS X 10.7 and the version of the Flash is the latest as of today.

    In my case it happened on Mac. As far as I remember it didn't cause crash or freeze of the system on Windows

    Here is a photo showing how it looks like when it causes the problem. Some small group of stripes ( repeated on a screen ) and making tick sounds continuously ( I believe whatever audio data in a buffer is repeated ).

    https://plus.google.com/108121537492277875096/posts/f3pfxbtuueE

    F
    fossil_vikingAuthor
    Participating Frequently
    January 6, 2012

    I don't think that's the same problem at all sorry.  Totally different OS, Computer type, and symptoms.

    chris.campbell
    chris.campbell
    Legend
    January 6, 2012

    Since you're blue screening, I suspect you're running into a NVidia driver issue.  Can you try disabling hardware acceleration in Flash Player and see if that helps reduce the crashing further?  If it does, then try updating again to FP 11 (again, keeping hardware acceleration off) and see if you crash.

    How do I disable or enable hardware acceleration?

    Thanks,

    Chris

    F
    fossil_vikingAuthor
    Participating Frequently
    January 6, 2012

    Any word on this issue?

    A
    Anonymous
    December 20, 2011

    This happened to me a few days ago.  I had to update to the latest version of Flash, and now things are either flashing, just showing shapes/colors, or freezing.  I'm on an Apple.  Any suggestions?  I've tried uninstalling and reinstalling, but it hasn't helped.

    A
    Anonymous
    December 20, 2011

    wardcoveart wrote:

    This happened to me a few days ago.  I had to update to the latest version of Flash, and now things are either flashing, just showing shapes/colors, or freezing.  I'm on an Apple.  Any suggestions?  I've tried uninstalling and reinstalling, but it hasn't helped.

    When posting, please provide:

    • Operating system version (including 32bit or 64bit edition)
    • Web browser and version (including 32bit or 64bit edition)
    • The Flash Player version
    • Give us a brief explanation of the problem, please include any information you feel is important

    F
    fossil_vikingAuthor
    Participating Frequently
    December 30, 2011

    We were asked by the staff to only post one person's problem per forum thread. Please don't encourage people to post additional problems in forums where they won't get assistance.

    A
    Anonymous
    December 14, 2011

    Your video drivers appear to be out of date. NVIDIA addressed a number of issues in v285.58 released on 24 October including a blue screen crash. Download link here: http://www.nvidia.com/object/winxp-285.58-whql-driver.html

    Release notes including fixes and outstanding issues can be found here: NVIDIA v285.58 Release Notes

    F
    fossil_vikingAuthor
    Participating Frequently
    December 19, 2011

    It was updated twice after the date you mention.

    chris.campbell
    chris.campbell
    Legend
    December 14, 2011

    Could you try reverting back to Flash Player 10.3 and see if the crashes still occur?

    How do I do a clean install of Flash Player?

    Where can I find direct downloads of Flash Player 10.3 for Windows or Macintosh?

    Thanks,

    Chris

    F
    fossil_vikingAuthor
    Participating Frequently
    December 19, 2011

    I will try this and let you know, thanks.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices