A

Anonymous

Question

Flash Player continuously crashing in Mozilla and Chrome

Forum|Forum|9 years ago
February 15, 2017
9 replies
18289 views

Since 3 days I am facing the problem with FP, as it crashes immediately after loading the web page

This topic has been closed for replies.

J

joshstrike

Known Participant

@jeromiec83223024

Very good news - we rolled our organization forward to 25.0.127 on Tuesday and they have had no crashes since. Previously their software was crashing every 10-15 minutes and we'd had to take them back to an older version.

Thanks Adobe team for the fix!

jeromiec83223024

Inspiring

That's great news, thanks for the feedback.

As an aside, we can always use more feedback from our Beta program, particularly from people running complex enterprise apps.

If you find an issue that impact you, you're always welcome to PM me or chriscampbell and we'll get it over to the engineering team. We're highly motivated to keep similar problems from making it out into the world.

You can get more info and access to our week beta builds here:

http://www.adobe.com/go/flashplayerbeta

dwarfstar55

Participant

I recently updated Firefox 53 and Adobe Flash Player to the newest version 25.0.0.148. I only use flash player on sites that still require it other wise I keep it turned off. On those sites as soon as I enable the Flash Player plugin the browser hangs or crashes. I have been having this problem mostly on www.nascar.com that still uses flash video's. The most recent time was trying to play the following video (Monster Energy Series Qualifying Clips ). The video started and then hung Firefox. I ended up shutting down the browser and trying again with the same result. I am running the newest driver for my Nvidia Ge-force GTX 750 ti video card. I have tried with hardware acceleration on and off with no difference. My motherboard is a ASUS 970 pro gaming / AURA model running a AMD FX-4300 CPU and 16GB of memory with all up to date drivers. I do not have the system overclocked since I would like to find an answer to this problem without throwing other things into the mix. I have tried disabling all add-ons and themes I have in Firefox and I still get the hangs and crashes. I have also tried a ASUS R7 250 video card again with all up to date drivers and the problem still happens. Don't to know what to do to get these flash video's playing without hanging or crashing Firefox.

A

Anonymous

The same thing is happening to me when I go here: http://mmanuts.com

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neils6983638

Participant

I have FINALLY found the fix for this issue. Open your flash player settings under in your control panel. Add the site you want to allow...then choose...BLOCK ALL SITES FROM STORING INFORMATION TO THIS COMPUTER> ...Problem solved. I was having problems playing any facebook games and adobe plugin kept crashing. Now this no longer happens.

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joshstrike

Known Participant

This is obviously a REAL bug and all intranet users of our software have been forced back to previous versions of Flash Player.

So no, it has nothing to do with the Transition library.

I'm questioning neils response but we will try it. If it has to do with local storage, then the question is whether it's a SharedObject problem or whether maybe malicious code is being executed on some machines. I have seen machines with the same version of Flash that are not showing the problem, and it occurred to me that there might be a zero day exploit involved for someone who encountered or continues to encounter nasty SO's.

Adobe: Please take this seriously, and don't wait for an aftermarket AS3 coder to provide proof. You know pretty well that most people using Flash to run arbitrary stuff on the internet have no idea what they're doing, and that even the better ones are not qualified to determine what structural flaws you've introduced to the runtime. Not just that: many of us are dealing with legacy software and we are not getting full crash reports from people using it. But we're hearing that it suddenly started breaking every 15 minutes since the 221 update. There is definitely a major problem with 24.0.0.221, it's crashing constantly for most users PC and Mac, Firefox, Chrome and Safari... anyone using it in daily business for longer than a couple minutes. But it's also conceivable that something in the wild is triggering these crashes.

We will inform our users to turn off local storage and see how that goes, if it helps.

jeromiec83223024

Inspiring

A couple of the early reporters were able to give us reproducible examples, and we've been working with them to identify the issue and confirm the fix with them. The timing was such that there was no window for a beta release, but the fix should land in Tuesday's release. Assuming that everyone is seeing the same crash and not conflating distinct issues, the fix will land shortly.

If you have an issue that persists after applying Tuesday's update, if you can tell us how to reproduce it (e.g. provide a clear description of the affected OS and Browser, steps to reproduce, a link to affected content, etc.), debugging and fixing the issue becomes a straightforward exercise.

Thanks!

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hy16973584

Participant

I was experiencing the same issue with my code. I managed to track down the point in my code where it was breaking. It only crashed after Transition.OUT was called. I removed this from my code yesterday and it has not seen a crash since.

Hope this information will be of some help.

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joshstrike

Known Participant

Maybe a wild goose chase, but is 24.0.0.221 the first version where uncaught error events in the Pepper debug player don't trigger the "Dismiss All / Continue" browser dialog, but instead show that little Flex-type dialog box in the movie itself? I can't remember seeing that before. And it's not consistent with the behavior of the Firefox debug player.

Interestingly I have not yet seen this crash happen in the 221 debug player. Has anyone? I guess I'm wondering whether there could be some code in the non-debug players for suppressing errors that got switched off when this dialog box change was made.

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willb76767563

Participating Frequently

Yes this happened to us as well, as mentioned inthis forked conversation:

Intermittent Crash with Video and Webcam Content

We were able to strip the flex code out of our player (as it really wasnt needed) and that code appears to be stable on ...221

However the original was totally screwed by that last update. Ill post crash dumps when i get back to work, but yea it does crash other places as well as Digby suggests.

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willb76767563

Participating Frequently

https://bugs.chromium.org/p/chromium/issues/detail?id=693362

(prob didnt need to actualyl submit that) but wasnt sure where to link the crash repts:

Crash ID bd70377c-b41f-4295-91a9-0c39f841afaf (Server ID: 3cce1a8440000000)

Crash ID 1a65bc0a-cde7-4cd8-a33a-3faabb6c83dc (Server ID: c190e73580000000)

chris.campbell

Legend

I'm trying to come up to speed on this, but it's unclear to me that we've been given reproducible steps or a site.

I've tried the Flash Video help site mentioned in post #7 and I've played the anti-idle game on Kongregate on both Chrome and Firefox on Windows 10. Both browsers are running Flash 24.0.0.221. I haven't crashed yet, but I'll keep trying.

If anyone is willing to contact me privately with detailed steps or access to a test site, please email me at ccampbel@adobe.com.

Thanks,

Chris

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joshstrike

Known Participant

Our in-house enterprise Flex/Flash-based software is now crashing across the board since the update. I watched this spread on a day-to-day basis as automatic updates went into our franchise system. Flash code that has been stable since 2006 is now crashing every 10-15 minutes, even with no other browser windows open and nothing running in the background. Unfortunately we have had to roll every computer in the company back, manually, to a previous version of Flash. This is happening in ALL BROWSERS ON MAC AND PC. It happens at random and has nothing to do with the stability of the Flash code. In fact, it even happens when only running our legacy AS2 software!

We have dozens of computers all experiencing the same problem, including both PCs and Macs, many of them brand new. We have also confirmed that Firefox shows slightly less crashing, but still crashes. Pepper is a disaster. Turning off hardware acceleration does NOT fix the problem, so this is not a graphics card issue as far as I can see. And if it were one, then there's literally no modern graphics card that doesn't have the issue.

I may be the only person in a position to have dozens of people running Flash player as part of their front desk business software 24/7/365, so I've been in a position to test a lot of different fixes and so far the only one is to roll back to the previous version.

24.0.0.221 is very broken. We have rolled our whole organization back and hope Adobe addresses the issue.

A

Anonymous

I am using Mozilla 51.0.1 (32-bit)

jeromiec83223024

Inspiring

In Firefox, please try disabling hardware acceleration.

Instructions are included here:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If the problem goes away, you need to update your graphics drivers. If none are available (or updated drivers do not resolve the problem), you can leave hardware acceleration disabled until drivers become available that fix the problem.

If the issue persists, you can re-enable hardware acceleration (since that's not the problem) and then please provide a link to the Mozilla crash report for further analysis.

In the address bar, type:

about:plugins

You should see a list of crashes. Click the first few to submit them to Mozilla, then paste the links to those pages in a reply here. I'll be happy to take a look at them.

Thanks!

R

raminm50110039

Participant

Hello,

we are facing the same problem with the latest flash plugin.

The 24.0.0.194 version worked just fine and now with the 24.0.0.221 the application always crashes. The application has worked months and years before without any issues. Unfortunately I can not provide a link because the application is in a protected area, but I enclosed the crash reports below.

Here are some related crash reports from Firefox (all browsers are affected as soon as the latest 24.0.0.221 is installed).

It seems to be a common problem, here is another example Flash 24.0.0.221 crashing issues discussion on Kongregate

https://crash-stats.mozilla.com/report/index/c814f03a-3fa2-4d0e-981c-7a80c2170218#tab-details

https://crash-stats.mozilla.com/report/index/918455bf-918e-493b-a1fc-e6c632170218

Regards,

Ramin