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Participating Frequently
August 13, 2014
Question

Flash Player Continuously Needs To Be Reinstalled

  • August 13, 2014
  • 3 replies
  • 3774 views

I cannot count the number of Flash Player crash reports I've submitted. It has to be over 1000!
I now have to uninstall then reinstall Flash Player at least 3 times daily. There is something drastically wrong with this player.

Does anyone pay attention to the crash reports?

I generally love adobe products and was a flash content developer nearly a decade ago. Now it's total garbage!!!!!!!!!!!!!!

    This topic has been closed for replies.

    3 replies

    sparky1141
    Participating Frequently
    August 16, 2014

    I also wanted to add that this problem with the 100% constant flash plugin crash since today is only happening with Firefox. I have tried to watch videos and other flash things on both Internet Explorer and Google Chrome, and they both work fine. I have even uninstalled and reinstalled both firefox and flash, and nothing seems to work. Another thing is that I have also tried the firefox and flash plugin on my other computers and laptops that I own and none of the other ones have this problem.

    sparky1141
    Participating Frequently
    August 16, 2014

    Somehow it started working properly and correctly all of a sudden again. I am so confused as to what is actually happening... were for over 7 hours straight I had nothing but 100% crash rate on flash in firefox, and now it works like normal.

    ArtHome5bAuthor
    Participating Frequently
    August 17, 2014

    I've now gone for 24 hours without a Flash Player Crash. That's very encouraging, but I have no idea why?
    I'm reluctant to consider this issue closed because my experience for the last several years has been that it will crash again in the next day or two.

    I'm hoping I'm wrong.

    sparky1141
    Participating Frequently
    August 15, 2014

    I am also getting the same exact problem. It only started today, any page that I open that requires flash always 100% of the time says "The Adobe Flash plugin has crashed, Reload the page and try again." I have reinstalled and done everything to try to make it work and nothing has. On my plugin update page it shows my flash plugin as fully updated. I have sent probably over 15 crash reports today, and only a few amount because I am tired of constantly seeing the crash page without it ever working. Everything was working fine until today.

    ArtHome5bAuthor
    Participating Frequently
    August 15, 2014

    Only 15 Crash reports! LOL you're a Rookie. I've sent hundreds.

    sparky1141
    Participating Frequently
    August 15, 2014

    now it is over 50, I don't know why it happened all of a sudden. Everything was working until yesterday.

    jeromiec83223024
    Inspiring
    August 15, 2014

    I've branched your post off to a unique discussion so that we can help you get it resolved.  The behavior you're describing is not normal, nor widespread.

    Some basic information about your system would be helpful:

    Operating System and Version

    Browser and Version

    Flash Player Version

    Anti-Virus/Anti-Malware/Software Firewall/Capture Flash Video plug-ins and versions

    Is this an IT-managed laptop issued by your employer or might otherwise have non-standard group security policies?

    Can you describe the behavior that leads you to need to re-install?  Please be as specific as possible.

    If the crashes are specific to certain websites or content, direct links and step-by-step instructions for reproducing the problem would be very valuable.

    If you're using Firefox, please submit a few of the recent crash reports, and share the links with me.  They're generally pretty informative.

    To do this, do the following:

    In the address bar, type: about:crashes

    You'll see a list of links with upper-case hashes.

    Click one (or right-click and open in new tab) and it will submit the report to Firefox.  You don't really need to wait for it to process.

    The link will change to another hash, and will start with "bp-"

    Right click that link and choose Copy Link Location

    Paste a few of those in a reply here.

    The contents of the following pages would also be helpful (you can just copy/paste them into a reply here):

    about:support

    about:plugins

    If the crashes are specific to Video or 3D games, try disabling hardware acceleration.  If the crashes go away, we should look at your graphics driver information to see if a more current driver will help.

    To do this, do the following:

    Right-Click on some Flash content

    Choose Settings

    Click the Left-Most tab

    Uncheck Use Hardware Acceleration

    Reload the page.

    If none of those things work, try blowing away all of the stored Flash data, by doing the following:

    Launch Settings/Control Panel > Flash Player

    Click Advanced

    Under Browser Settings and Data, choose Delete All

    Click the Storage Tab

    Click Delete All

    Okay, that should get us pretty close to identifying the root-cause.

    ArtHome5bAuthor
    Participating Frequently
    August 15, 2014

    Thanks for replying. After sending literally hundreds of crash reports this is a step in the right direction.

    I just discovered the turning off hardware acceleration a couple days ago. I did that. I'm using Beta 15.

    I'll try your next suggestions as soon as I'm able.

    This problem is far more widespread than you may imagine. I've talked to may users having the same difficulties.

    jeromiec83223024
    Inspiring
    August 15, 2014

    After disabling Hardware Acceleration, are your issues resolved, or are you still encountering a situation where you need to reinstall continuously?