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dp60697828
Participating Frequently
April 13, 2017
Answered

Flash Player Control Panel doesnt work

Windows 10 Creators just installed along with Flash 25 and the control panel wont open... this is on two different computers.

Faulting application name: FlashPlayerApp.exe, version: 25.0.0.148, time stamp: 0x58d56303

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000409

Fault offset: 0x33a2a030

Faulting process id: 0x153c

Faulting application start time: 0x01d2b49ef580d58b

Faulting application path: C:\Windows\SysWOW64\FlashPlayerApp.exe

Faulting module path: unknown

Report Id: 19eabbe0-fd3c-49b8-b2c0-cb1ccafeb064

Faulting package full name:

Faulting package-relative application ID:

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    Correct answer
    April 15, 2017

    I managed to fix it,

    It was avast that caused the issue

    I had to go to avast behavioral shield and put two exclusions

    C:\Windows\syswow64\FlashPlayerApp.exe

    C:\Windows\syswow64\FlashPlayerCPLApp.cpl

    After that it now works like is supposed to work.

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    16 replies

    Anonymous
    April 15, 2017

    I also Have the same issue Windows 10 Pro, 1703, 15063.138

    Faulting application name: FlashPlayerApp.exe, version: 25.0.0.148, time stamp: 0x58d56303

    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

    Exception code: 0xc0000409

    Fault offset: 0xb072a030

    Faulting process id: 0x3390

    Faulting application start time: 0x01d2b5e6695bd210

    Faulting application path: C:\WINDOWS\SysWOW64\FlashPlayerApp.exe

    Faulting module path: unknown

    Report Id: 08763ca7-fd41-49e8-8fa5-c2fbf1bc3ba6

    Faulting package full name:

    Faulting package-relative application ID:

    This happened after the Windows 10 Creators update.

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    Anonymous
    Correct answer
    April 15, 2017

    I managed to fix it,

    It was avast that caused the issue

    I had to go to avast behavioral shield and put two exclusions

    C:\Windows\syswow64\FlashPlayerApp.exe

    C:\Windows\syswow64\FlashPlayerCPLApp.cpl

    After that it now works like is supposed to work.

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    dp60697828Author
    Participating Frequently
    April 15, 2017

    Very fast work, mike... great job.  I wonder why it works differently in creators than pre-creators.  I cant verify its the fix, but Ill assume it is and hopefully it helps others so Ill mark this answered.

    Thanks

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    _maria_
    _maria_
    Legend
    April 13, 2017

    Hi,

    Please provide the following information:

    • In Settings > System > About: Edition, Version, and OS Build
    • Have you installed Flash Player for any browser other than IE/Edge?  If so, for which one?

    --

    Maria

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    dp60697828Author
    Participating Frequently
    April 13, 2017
    • Windows 10 Pro, 1703, 15063.138
    • No other browsers are installed
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    _maria_
    _maria_
    Legend
    April 13, 2017

    I have a different build and am unable to reproduce. I'll need to locate this specific build to test and see if I can reproduce.

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