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Participating Frequently
April 13, 2017
Answered

Flash Player Control Panel doesnt work

  • April 13, 2017
  • 2 replies
  • 8221 views

Windows 10 Creators just installed along with Flash 25 and the control panel wont open... this is on two different computers.

Faulting application name: FlashPlayerApp.exe, version: 25.0.0.148, time stamp: 0x58d56303

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000409

Fault offset: 0x33a2a030

Faulting process id: 0x153c

Faulting application start time: 0x01d2b49ef580d58b

Faulting application path: C:\Windows\SysWOW64\FlashPlayerApp.exe

Faulting module path: unknown

Report Id: 19eabbe0-fd3c-49b8-b2c0-cb1ccafeb064

Faulting package full name:

Faulting package-relative application ID:

    This topic has been closed for replies.
    Correct answer

    I managed to fix it,

    It was avast that caused the issue

    I had to go to avast behavioral shield and put two exclusions

    C:\Windows\syswow64\FlashPlayerApp.exe

    C:\Windows\syswow64\FlashPlayerCPLApp.cpl

    After that it now works like is supposed to work.

    2 replies

    April 15, 2017

    I also Have the same issue Windows 10 Pro, 1703, 15063.138

    Faulting application name: FlashPlayerApp.exe, version: 25.0.0.148, time stamp: 0x58d56303

    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

    Exception code: 0xc0000409

    Fault offset: 0xb072a030

    Faulting process id: 0x3390

    Faulting application start time: 0x01d2b5e6695bd210

    Faulting application path: C:\WINDOWS\SysWOW64\FlashPlayerApp.exe

    Faulting module path: unknown

    Report Id: 08763ca7-fd41-49e8-8fa5-c2fbf1bc3ba6

    Faulting package full name:

    Faulting package-relative application ID:

    This happened after the Windows 10 Creators update.

    Correct answer
    April 15, 2017

    I managed to fix it,

    It was avast that caused the issue

    I had to go to avast behavioral shield and put two exclusions

    C:\Windows\syswow64\FlashPlayerApp.exe

    C:\Windows\syswow64\FlashPlayerCPLApp.cpl

    After that it now works like is supposed to work.

    Participating Frequently
    April 15, 2017

    Very fast work, mike... great job.  I wonder why it works differently in creators than pre-creators.  I cant verify its the fix, but Ill assume it is and hopefully it helps others so Ill mark this answered.

    Thanks

    _maria_
    Legend
    April 13, 2017

    Hi,

    Please provide the following information:

    • In Settings > System > About: Edition, Version, and OS Build
    • Have you installed Flash Player for any browser other than IE/Edge?  If so, for which one?

    --

    Maria

    Participating Frequently
    April 13, 2017
    • Windows 10 Pro, 1703, 15063.138
    • No other browsers are installed
    _maria_
    Legend
    April 13, 2017

    I have a different build and am unable to reproduce. I'll need to locate this specific build to test and see if I can reproduce.