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Participant
September 10, 2012
Question

Flash Player Crashes In All Web Browsers

  • September 10, 2012
  • 1 reply
  • 748 views

Dear Adobe,

For months now when ever I visit a site that uses flash, wever it be in Google Chrome, Internet Explorer 9 or Mozilla Firefox. Within about 5 minutes the page I am on will crash and report to me that, the flash plugin / player has crashed. It does this without fail, every time I go online. I mostly play zynga games on facebook. I also use fullscreen whenever possible, and always using the latest version of flash thanks to the cool flash updater.

I have just today checked and updated to the latest nvidia graphics drivers with a clean installation.

I followed advice about disabling hardware acceleration and going through the steps for uninstalling Flash, and emptying the folders associated with it. Sadly though the problem still remains.

I would love for this long time problem to be resolved!

My system is Windows 7 64-Bit, with an Nvidia Geforce 7600gs.

Please find dxdiag results.

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System Information

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Time of this report: 9/11/2012, 00:42:10

       Machine name: MIKE-PC

   Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)

           Language: English (Regional Setting: English)

System Manufacturer: Gateway

       System Model: GT5082

               BIOS: )Phoenix - Award WorkstationBIOS v6.00PG

          Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+ (2 CPUs), ~2.0GHz

             Memory: 2048MB RAM

Available OS Memory: 2046MB RAM

          Page File: 2016MB used, 2076MB available

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

      Display Tab 1: No problems found.

        Sound Tab 1: No problems found.

        Sound Tab 2: No problems found.

        Sound Tab 3: No problems found.

        Sound Tab 4: No problems found.

          Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D:    0/4 (retail)

DirectDraw:  0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay:  0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow:  0/6 (retail)

---------------

Display Devices

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          Card name: NVIDIA GeForce 7600 GS

       Manufacturer: NVIDIA

          Chip type: GeForce 7600 GS

           DAC type: Integrated RAMDAC

         Device Key: Enum\PCI\VEN_10DE&DEV_0392&SUBSYS_033C196E&REV_A1

     Display Memory: 1272 MB

   Dedicated Memory: 504 MB

      Shared Memory: 767 MB

       Current Mode: 1280 x 1024 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: C17-11

         Monitor Id: FUS0596

        Native Mode: 1280 x 1024(p) (60.020Hz)

        Output Type: HD15

        Driver Name: nvd3dumx.dll,nvd3dum

Driver File Version: 8.17.0013.0142 (English)

     Driver Version: 8.17.13.142

        DDI Version: 9Ex

       Driver Model: WDDM 1.0

  Driver Attributes: Final Retail

   Driver Date/Size: 5/15/2012 11:48:00, 18044224 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp:

  Device Identifier: {D7B71E3E-40D2-11CF-507A-31231FC2C535}

          Vendor ID: 0x10DE

          Device ID: 0x0392

          SubSys ID: 0x033C196E

        Revision ID: 0x00A1

Driver Strong Name: oem14.inf:NVIDIA_SetB_Devices.NTamd64.6.0:Section001:8.17.13.142:pci\ven_10de&dev_0392

     Rank Of Driver: 00E62001

        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_B ModeWMV9_B ModeVC1_A ModeWMV9_A

Cheers and hugest of thanks!!

-Mikey F

This topic has been closed for replies.

1 reply

chris.campbell
Legend
September 13, 2012

Hi Mikey - Sorry you're running into these crashes.  It's odd that this is occurring with all browsers and Flash content.  There must be something specific about your system that is causing this to happen.  We'd like to investigate further.  Would you be willing to create a new bug report and attach both your dxdiag report and any crash dumps that you can generate?  Please see this FAQ for additional details and steps.

How do I report a Flash Player crash to Adobe?