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go82ro49
Participating Frequently
January 30, 2011
Question

flash player crashes internet explorer and firefox

  • January 30, 2011
  • 5 replies
  • 5859 views

i installed a remanufactured motherboard and power supply after a voltage surge.  i installed windows xp pro, norton 360 ver 4, registry mechanic, adobe reader, and adobe flash player.  everything works fine but the flash player crashes internet explorer and firefox.  i've uninstalled and reinstalled several times with no luck.  i've even reinstalled windows twice.  the flash player keeps crashing.  i tried numerous other things like turning off html 1.1, turning off hardware accelerator, etc,  but no luck. all the drivers are the latest and xp is current on updates.  here's a belarc profile of the system:  it says sp2 but i've updated that to sp 3

Windows XP Professional Service Pack 2 (build  2600)
Install Language: English (United States)
System Locale:  English (United States)		 Dell Inc. Dell  DM051
System Service Tag: 8VH67B1 (support  for this PC)
Chassis Serial Number: 8VH67B1
Enclosure  Type: Mini-Tower
Processor  a Main Circuit Board b
2.67  gigahertz Intel Pentium D
16 kilobyte primary memory cache
1024  kilobyte secondary memory cache
64-bit ready
Multi-core (2 total)
Not  hyper-threaded		 Board: Dell Inc. 0HJ054
Serial  Number: ..CN6986165B02A5.
Bus Clock: 533 megahertz
BIOS: Dell  Inc.                 A07 01/08/2007
Drives Memory Modules c,d
262.15 Gigabytes Usable Hard Drive Capacity
256.66 Gigabytes  Hard Drive Free Space

TSSTcorp CDRWDVD TS-H492C [Optical drive]

TEAC  USB   HS-CF Card USB Device [Hard drive] -- drive 1
TEAC USB   HS-MS  Card USB Device [Hard drive] -- drive 3
TEAC USB   HS-SD Card USB  Device [Hard drive] -- drive 4
TEAC USB   HS-xD/SM USB Device [Hard  drive] -- drive 2
WDC WD1001FALS-00J7B0 [Hard drive] (1000.20 GB) --  drive 0, s/n WD-WMATV8816698, rev 05.00K05, SMART Status: Healthy		 1024 Megabytes Usable Installed Memory

Slot 'DIMM_1'  has 512 MB (serial number F52C28EC)
Slot 'DIMM_3' is Empty
Slot  'DIMM_2' has 512 MB (serial number F817ECA4)
Slot 'DIMM_4' is Empty
Local  Drive Volumes
c: (NTFS on drive 0)262.15 GB256.66 GB free
Network  Drives
None  discovered
Users (mouse over user name for details) Printers
local user accountslast logon
gordon 1/29/2011 10:22:15 PM(admin)
local  system accounts
Administratornever(admin)
Guestnever
HelpAssistantnever
marynever(admin)
rosemarynever(admin)
SUPPORT_388945a0never

DISABLED Marks a disabled account;   LOCKED OUT Marks a locked account
None discovered
Controllers Display
Primary  IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x)
Standard  Dual Channel PCI IDE Controller (2x)		 RADEON X300  SE 128MB HyperMemory [Display adapter]
HP w1907 [Monitor] (19.1"vis,  s/n 3CQ84413HZ, October 2008)
Bus  Adapters Multimedia
Standard  Enhanced PCI to USB Host Controller
Standard Universal PCI to USB  Host Controller (4x)		 SigmaTel High  Definition Audio CODEC
Virus  Protection [Back  to Top] new Group Policies
Norton AntiVirus Version 4.2.0.12
 None discovered
Communications Other Devices
Intel(R) PRO/100 VE  Network Connection
primary Auto IP Address: 192.168.1.64 / 24
Gateway: 192.168.1.254
Dhcp Server: 192.168.1.254
Physical Address: 00:13:72:D9:C2:CE
Networking Dns Server: 192.168.1.254
 HID-compliant  consumer control device
USB Human Interface Device (3x)
HID  Keyboard Device
HID-compliant mouse
USB Composite Device
USB  Mass Storage Device
USB Root Hub (5x)

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new Network Map (mouse over IP address for physical address) [Back  to Top]
IP Device  Type Device  Details Device  Roles
192.168.1.64 Windows XP WorkstationGordon-117433d2 (in  WORKGROUP),
gordon-117433d2.gateway.2wire.net, Dell		Browse Master
192.168.1.66 Network DeviceMotorola
192.168.1.254 RouterhomeDHCP Server, Gateway,  Domain Name Server, Web Server
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Missing Microsoft Security Hotfixes [Back  to Top]
These required security hotfixes (using the 01/11/2011 Microsoft  Security Bulletin Summary)                were not found installed.                Note: CIS benchmarks require that Critical and Important severity security hotfixes                must be installed.
KB979402_WM9L- Critical (details...)
KB944338-V2- Critical (details...)
KB971032- Important (details...)
KB923561- Important (details...)
KB956802- Critical (details...)
KB958644- Critical (details...)
KB960803- Critical (details...)
KB975467- Important (details...)
KB982381- Critical (details...)
Q873339- Important (details...)
Q885835- Important (details...)
Q885836- Important (details...)
Q887472- Moderate (details...)
Q888302- Important (details...)
Q890046- Moderate (details...)
Q890859- Important (details...)
Q893756- Important (details...)
Q896358- Critical (details...)
Q896423- Critical (details...)
Q899587- Moderate (details...)
Q899591- Moderate (details...)
Q900725- Important (details...)
Q901017- Important (details...)
Q901214- Critical (details...)
Q902400- Important (details...)
Q905414- Moderate (details...)
Q905749- Important (details...)
Q908531- Critical (details...)
Q911280- Important (details...)
Q911562- Critical (details...)
Q911564- Important (details...)
Q911927- Important (details...)
Q913580- Low (details...)
Q914388- Critical (details...)
Q914389- Important (details...)
Q918118- Important (details...)
Q918439- Critical (details...)
Q920213- Critical (details...)
Q920670- Important (details...)
Q920683- Critical (details...)
Q923191- Critical (details...)
Q923980- Important (details...)
Q924270- Low (details...)
Q924496- Moderate (details...)
Q924667- Important (details...)
Q925398- Critical (details...)
Q925902- Critical (details...)
Q926255- Important (details...)
Q926436- Important (details...)
Q927779- Critical (details...)
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Q928843- Critical (details...)
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Q930178- Critical (details...)
Q931261- Critical (details...)
Q932168- Critical (details...)
Q937894- Moderate (details...)
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Q943055- Critical (details...)
Q943460- Critical (details...)
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Q946026- Critical (details...)
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Q951376- Critical (details...)
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Q952004- Important (details...)
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Q954155- Critical (details...)
Q956572- Important (details...)
Q956844- Critical (details...)
Q958869- Critical (details...)
Q959426- Moderate (details...)
Q960225- Important (details...)
Q960859- Important (details...)
Q969059- Important (details...)
Q970238- Important (details...)
Q971468- Important (details...)
Q971657- Important (details...)
Q971961- Critical (details...)
Q972270- Low (details...)
Q973507- Critical (details...)
Q973540- Critical (details...)
Q973869- Critical (details...)
Q973904- Important (details...)
Q974112- Critical (details...)
Q974318- Moderate (details...)
Q974392- Important (details...)
Q974571- Important (details...)
Q975025- Critical (details...)
Q975560- Critical (details...)
Q975561- Important (details...)
Q975713- Critical (details...)
Q977816- Critical (details...)
Q977914- Critical (details...)
Q978037- Important (details...)
Q978338- Moderate (details...)
Q978542- Critical (details...)
Q978601- Critical (details...)
Q979559- Important (details...)
Q979683- Important (details...)
Q980195- Critical (details...)
Q980218- Important (details...)
Q980232- Critical (details...)
Q981350- Important (details...)
Q2229593- Critical (details...)
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Software Licenses [Back  to Top]
Belarc - Advisor32cdc2bc
Microsoft - Internet Explorer76487-OEM-0014862-48381 (Key: T436P-XP2R3-YPFBH-KCDM8-6QFK3)e
Microsoft - WebFldrs XP12345-111-1111111-52679
Microsoft - Windows XP Professional76487-OEM-0014862-48381 (Key: T436P-XP2R3-YPFBH-KCDM8-6QFK3)e
Norton - 360N360
PCTools - Registry MechanicDE75-C24B-059C-C259-8200-0019-852F-31EB
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new Software Versions & Usage (mouse over i for details,  click i for location) [Back  to Top]
   ı
i
  Adobe Acrobat  Version 9.4.0.195
   ı
i
  Adobe Reader  and Acrobat Manager Version 1.4.7.0
    
i
  Adobe Reader  Version 9.4.0.195
    
i
  Adobe Systems,  Inc. - Shockwave Flash Version 10,1,102,64
   ı
i
  ATI Desktop  Component Version 6.14.10.5183
   ı
i
  ATI External  Event Utility for WindowsNT and Windows9X Version 6.14.10.4129
    
i
  ATI Smart  Version 5.13.0025
   ı
i
  Belarc, Inc. -  Advisor Version 8.1p
    
i
  Cinematronics -  3D Pinball Version 5.1.2600.2180
   ı
i
  Google Update  Version 1.2.183.21
   ı
i
  Google Updater  Version 2.4.1441.4352.beta
   ı
i
  GoogleToolbarNotifier  Version 4, 1, 509, 1944
    
i
  McAfee Security  Scanner Version 2,0,0,0
    
i
  McAfee UI  Container Version 2,15,0,0
    
i
  Microsoft (r)  Windows Script Host Version 5.6.0.8820
   ı
i
  Microsoft  Corporation - Internet Explorer Version 6.00.2900.2180
   ı
i
  Microsoft  Corporation - Messenger Version 4.7.3000
   ı
i
  Microsoft  Corporation - Windows Installer - Unicode Version 3.1.4000.1823
    
i
  Microsoft  Corporation - Windows Movie Maker Version 2.1.4026.0
    
i
  Microsoft  Corporation - Windows® NetMeeting® Version 3.01
    
i
  Microsoft  Corporation - Zone.com Version 1.2.626.1
    
i
  Microsoft Data  Access Components Version 3.525.1117.0
   ı
i
  Microsoft(R)  Windows Media Player Version 9.00.00.3250
   ı
i
  Mozilla  Corporation - Firefox Version 3.6
   ı
i
  PC Tools -  Registry Mechanic Version 10.00.0134
   ı
i
  PC Tools -  StartMan Application Version 2, 0, 0, 4
    
i
  Symantec  Corporation - Norton 360 Version 4.2.0.12
    
i
  Symantec  Corporation - Norton HSPlayer Version 10.5
    
i
  Symantec  Corporation - Norton Protection Center Version 17.7
   ı
i
  Symantec  Security Technologies Version 109.0.3.4

i Mouse over to see details, click to see where  software is installed.
   ı Marks software last used within the past 7 days.
  ıı Marks software last used within the past 90 days,  but over 7 days ago.
ııı Marks software last used within the past year, but  over 90 days ago.
ıııı Marks software last used over 1 year ago.
Unmarked software lacks the data to determine last  use.
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Installed Microsoft Hotfixes [Back  to Top]
Internet  Explorer
no verification data    SP2 (SP2)
Windows Media Player
    SP0
passed verification        KB978695_WM9 on 1/30/2011 (details...)
failed verification        KB979402_WM9L on 1/30/2011 (details...)  Reinstall!
Windows XP OOB
    SP10
passed verification        KB835221WXP on 1/29/2011 (details...)
Windows XP
    SP3
passed verification        KB893803V2 on 1/29/2011 (details...)
passed verification        KB898461 on 1/29/2011 (details...)
passed verification        KB911164 on 1/28/2011 (details...)
failed verification        KB944338-V2 on 1/30/2011 (details...)  Reinstall!
passed verification        KB958470 on 1/30/2011 (details...)
failed verification        KB971032 on 1/30/2011 (details...)  Reinstall!
    SP4
failed verification        KB923561 on 1/30/2011 (details...)  Reinstall!
passed verification        KB955069 on 1/30/2011 (details...)
failed verification        KB956802 on 1/30/2011 (details...)  Reinstall!
failed verification        KB958644 on 1/30/2011 (details...)  Reinstall!
failed verification        KB960803 on 1/30/2011 (details...)  Reinstall!
passed verification        KB961501 on 1/29/2011 (details...)
failed verification        KB968389 on 1/30/2011 (details...)  Reinstall!
passed verification        KB973815 on 1/30/2011 (details...)
failed verification        KB975467 on 1/30/2011 (details...)  Reinstall!
passed verification        KB975562 on 1/30/2011 (details...)
passed verification        KB978706 on 1/30/2011 (details...)
passed verification        KB979482 on 1/30/2011 (details...)
failed verification        KB982381 on 1/30/2011 (details...)  Reinstall!
 No details available

Click  here to see all available Microsoft security hotfixes for this  computer.

    Marks a security hotfix (using the 01/11/2011  Microsoft Security Bulletin Summary)
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a. Processor clock speed is measured at computer  start-up, and on laptops may be impacted by power option settings.
b. Data may be transferred on the bus at one, two, or  four times the Bus Clock rate.
c. Memory slot contents may not add up to Installed  Memory if some memory is not recognized by Windows.
d. Memory slot contents is reported by the  motherboard BIOS. Contact system vendor if slot contents are wrong.
e. This is the manufacturer's factory installed  product key rather than yours. You can change it to your product key here http://go.microsoft.com/fwlink/?LinkId=45668 for Windows,           or here http://support.microsoft.com/?kbid=895456 for Office.
Copyright 2000-9, Belarc, Inc.  All rights reserved.
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can someone please help me get the flash player working? 

thanks,  gordon


    This topic has been closed for replies.

    5 replies

    R
    Ryan1910
    Participant
    March 9, 2020

    2007 2.3.5 Samson blaze.installed,created golauncher Firefox bate.will doing so,tired to install music on new dell labtop.my dell crashed hard.well Google tried to repair it for230.00$.dell days where over.i was out 1050.00$.did I know what I did.no. but other companies did.mass memory installed into Samson blaze cellphone 2.3.5.crashing Samson over and over.i would restart Samson blaze with blackberry flip phone.transferring sim card and restart phone to phone.there is more to this.

     

      A
      Anonymous
      January 31, 2011

      Hi, I was getting ready to post to you, but got a phone call. Will be checking back asap:-)

      eidnolb

      G
      go82ro49Author
      Participating Frequently
      January 30, 2011

      just looked up ie.  says i have version

      8.0,6001.18702     update versions 0

      A
      Anonymous
      January 30, 2011

      Hi, Ok, just to recap. We have XP/SP3, IE8 & FF 3.6-- & Norton. Test site for both browsers passed and FP is vs 10.1.102.64.

      That tells me that Flash Player is working correctly. The website/video issues is another thing.

      First, because McAfee was Installed and even tho you removed it from Add/Remove, files are still there. They can conflict with any new Anti-Virus program that is then Installed.

      You need to do this:

      McAfee Removal Tool and Instructions

      http://service.mcafee.com/FAQDocument.aspx?id=TS100507&lc=1033&pf=1

      Follow Steps 1 & 2 only, Close all browsers before Running the Tool. Allow it to completely finish.
      When you receive the CleanUp Successful, then be sure to Reboot(restart) your computer.

      Let me know when you have that done.

      Thanks,

      eidnolb

      G
      go82ro49Author
      Participating Frequently
      January 30, 2011

      ok   here's more mystery.  i just uninstalled and reinstalled flash player using the adobe uninstaller and rebooting after each step.  aqlso installed latest java.  i started looking at videos and here are the ones that worked: you tube

                                                                                             imdb

                                                                                             hulu

                                                                                             ebaumsworld

                                        here are the ones that didn't work:    yahoo

                                                                                             msn

                                                                                             reuters

                                      here are the ones that partially worked: the blaze (works on videos that originate from you tube, but not from news stories)

                                                                                                bing (work on videos from their video section - entertainment type, but not from news videos)

                                                                                           

      the common thing here seems to be that news type videos crash and entertainment type don't.  also videos seem more likely to crash on internet portals like yahoo

      A
      Anonymous
      January 30, 2011

      Hi, I was getting ready to sign off but just a couple of questions. The list of Critical & Important Windows Updates, were these Installed?

      Are you using McAfee and Norton?

      If you Uninstalled McAfee, did you Uninstall only from Add/Remove or did you in addition use the McAfee Removal Tool?

      Use both browsers and test here:

      You should be able to see the Flash logo animation and what version of Flash Player is displayed(for each browser)

      Is IE still vs 6 and is FF(Firefox) vs 3.6?

      http://www.adobe.com/software/flash/about/ 

      Thanks,

      eidnolb

      G
      go82ro49Author
      Participating Frequently
      January 30, 2011

      good morning,  thanks for the reply last night.

      here is the current belarc report.  there is an update that says reinstall but when i tried, it said i wasn't using the program it applied to.  apparently it is for ie6.  so now i think everything is up to date.  i'm only using norton. the mcafee was installed one time when i reinstalled flash player. it came with the player and i didn't uncheck the box. i uninstalled it using add/remove in the control panel and the mcaffee uninstall program came up.  i tried both browsers on the flash page and the version on both was 10.1.102.64. something else weird is that sometimes the videos on you tube work but never on portals like you tube or bing or msn.

      G
      go82ro49Author
      Participating Frequently
      January 30, 2011

      i can't get the current belarc profile to cut and paste but

      all the windows updates are now current and mcaffee is removed.

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