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Z
zonker420
Participant
December 11, 2011
Question

Flash Player Crashing every time it is opened

  • December 11, 2011
  • 1 reply
  • 2900 views

About a week ago I decided to remove the trial version of PSE from my computer. The trial period was over and to be honest I like Gimp much, much better (even more so now given all the problems I have encountered this past week.) I had a very difficult time getting PSE removed from my computer; even running my system as an administrator with full permissions granted, I kept getting the message that I did not have permission to change this file, it required an administrator. WTF big time! I contacted tech support to find out why I was having this problem, but unfortunately poor Gilligan was so lost all he could do was imply that I must be lying. Yes, that actually happened folks. I asked to be connected to a higher level and was supplied with a dead link. I finally got this Adobe crapware off my computer using brute force-yes Virginia, I did try using uninstall utilities of several flavors. There was no uninstall feature with the PSE software which led Gilligan to tell me I did not know what I was doing or talking about; I don't work for Adobe so I do know a little bit about what I am doing, sorry Gilligan. In cleaning the registery I was shocked to see what Adobe had placed in my system and even more shocked to see where it had been placed; why does Adobe feel the need to hide data miners in their crapware?

Since this issue with PSE, Flash Player has completely stopped functioning; prior to this everything functioned flawlessly. However, now every time I encounter flash content on a web page I am greeted by that familiar greyed out message, "Adobe Flash Player has crashed, send an error reort." I am not exagerating when I say that I have submitted well in excess of 100 error reports just in the past day alone. I have uninstalled and reinstaled new copies of Flash Player several times now, the latest version, 11 I think it was, as well as some of the archived older versions; after every install I have been directed to an Adobe web page telling me that Flash has been properly installed. My drivers are up to date on EVERYTHING, I utilize a utility that checks for updates regularly. I am running Windows 7 in a 64 bit environment (and yes I know for a fact that it is 64bit as I installed the 64 bit OS, and have verified it.) Using the latest version of IE, 9.0.8112.16421 (both 32 and 64 bit versions), when Flash Player crashes so does IE, every time. I open a web page containing flash content and poof, adobe error message followed by the IE error message, "something has caused IE to stop working properly." Using the most current version of FF, 8.0.1, this happens about 50% of the time and wipes my RAM completely clean clean when it crashes. I have removed everything branded as Adobe from my computer, and attempted starting from scratch. The only option I know of that is left is to wipe the drive clean and reinstall everything from scratch (yes Gilligan, that really is the only thing that has yet to be tried that I personally know of.)

So do I just give up and resign myself to never again see an online video until web developers realize just how crappy Adobe software has become and cleanse the web of flash and all things Adobe?? Or is there by some slim chance someone out there that has found a work around? What would really be nice is to have an alternative to Adobe Flash; I guess this shows why monopolies are a very bad thing as it allows for this sort of crap (trust me, I want to say so much worse right now, I really have come to despise Adobe) to go unchecked as long as they can turn a profit. So, any suggestions????

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1 reply

A
Anonymous
December 11, 2011

Follow these troubleshooting steps in this document: http://kb2.adobe.com/cps/837/cpsid_83715.html

Please try to be a little more concise with your explanation of the problem.

Z
zonker420Author
Participant
December 12, 2011

Thanks for the attempt, unfortunately that link was one of the first pages I looked at here. I'm really being serious when I say the only thing I can think of that I have not tried yet has been to wipe the drive and start from scratch. I've been doing this for a while so I know a few tricks, which is what is really making this so frustrating for me.

Problem is quite simple. I had a difficult time uninstalling a Photo Shop Elements trial version, had to resort to brute force with it. After removing PSE, my Flash Player began crashing every time I encounter a page with active flash content. I load a web page that has any sort of flash animation, I attempt to open any video, and poof I see that gray screen that tells me Flash Player has crashed and prompts me to submit an error report, after which I am prompted to reload the page which only results in one big vicious loop as it crashes again just as fast as it loads. If I have any other streaming applications running, which for me is usually a music player that runs all day every day, it will crash as well. If I am using my IE 9 browser, IE will crash big time every time Flash crashes requiring me to close the browser completely then reopen it. If I am using my FF 8 browser, I will see the browser crash about 50% of the time, often times requiring me to go to the device manager just to be able to close the browser.

If I remove everything branded by Adobe, these problems cease, I just can't veiw anything that requires the flash player. Upon encountering flash content I am  prompted to load the latest version of flash player if I want to veiw the flash content on the page. I load a fresh download and I am directed to an Adobe page that tells me installation was successful and flash is working properly. I then navigate to any page containing flash content and once again, poof, I'm right back dealing with the crashing. I keep everything updated, patched, and current. I check my drivers frequently. Prior to removing PhotoShop from my computer these problems were non-existant, everything worked perfectly just as it had since I first setup this machine. I am running a 64 bit Windows 7 environment. I contacted Adobe tech support when I first encountered problems removing PhotoShop and the tech kept telling me I did not know what I was doing, that the problems I was reporting were impossible; basically he called me a novice liar, and I would wager that I have been working with Windows longer than he has been breathing (I still have my copy of 1.0 bought back in Nov 85, been programing in Windows ever since.) I asked him to link me to someone with more expertise and he supplied me with a dead link. I have not bothered to waste any more of my time dealing with Adobe tech support. I have run all the diagnostic utilities, I have checked everything from drivers to errant registery lines, I have removed and reloaded. I have exhausted all ideas that I can think of, which most likely goes beyond what tech support could have suggested. The only thing I have not tried is actually wiping the drive and satrting from scratch, but thought I'd take a chance to see if there might be something I have missed as anything is possible.

If that is not concise enough I can get really technical for you, I'm trying to keep it simplified as much as possible in hopes of generating more replies.

Thanks again brother,

Namaste

A
Anonymous
December 12, 2011

OK, you said you tried using Firefox and since I'm familiar with that, could you do the following please.

  1. In the location bar where you normally type a URL, type about:support and hit Enter.
  2. Top left of the page underneath the heading "Troubleshooting Information", there's a button called "Copy All To Clipboard". Please click that.
  3. Come pack to this forum, right click and then choose "Paste" to copy the contents into your next post.

If you want to view the content before posting it, open Notepad and then paste it in there first.

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