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Anonymous
August 8, 2008
Question

Flash Player does not work

  • August 8, 2008
  • 18 replies
  • 5960 views
Since the last update of Flash Player I can not get it to work in Internet Explorer. I have followed all the recommendations in the knowledge base. Starting with completely un-installing flash form my computer, rebooting and re-installing it. Running SubInACL. Setting my security to what is recommended for the flash player. Nothing seems to get it to work. When ever I go to a site that needs the newest version I am asked to download it and am told that it installs successfully and the it is Version 9,0,124,0, But still I can not get the content from the website. It works fine using Firefox but I have to use IE is my primary browser because some of the site I visit regular only accept IE. What can I do to get Flash Player to work properly since I have tried all that is recommended in the knowledge base?
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    18 replies

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    bekahpaige
    Participant
    September 13, 2008
    THE VIDEOS ARE WORKING NOW!

    I don't know if the new sites just fixed the problem or what, but now they are working.

    I removed EVERYTHING on my computer that was a Norton product. I have a HP and Norton has never worked right with my computer. I'm gonna use Avira I think. But since doing that, everything works!! :)

    Like I said, I don't know if Norton is the problem but I would try that if you have it on your computer and are still having problems!
    A
    Anonymous
    September 13, 2008
    I finally gave up with fighting IE and am now just using Firefox and not having any problems with flash player in Firefox.
    Bekah, It is interesting that you have found that Norton seems to have been causing the problem. I know with McAfee I had to list it in the program as an exception so it would run but it still did not work in IE but it does in firefox and in Opera.
    B
    bekahpaige
    Participant
    August 25, 2008
    It didn't work for me. I'm still having the same problem. It seems to be limited to that specific site though (Comedy Central).
    J
    jmsts
    Participant
    August 26, 2008
    I was having a similar issue and looking for an answer. I found that if you download Flash player 9 in ONE of your browsers it doesn't necessarily make it work in all. Ex: I downloaded it in Firefox and some of my programs and content gave me error messages saying it wasn't installed...after many installs, uninstalls etc, I found that I had to remove it and download it from IE, however now flash doesn't work in Firefox, I was actually wondering if I could download the version for firefox now without messing anything up. That would be 2 versions for the 2 different browsers.
    I am not that computer savvy, I ran the windows installer to fix the registry and all that and did many other things before the download in IE made my programs work.
    D
    day_by_day
    Participant
    August 27, 2008
    When I tried lol314's suggestion I did not have the FlashUtil9f file, but at least that post told me the path for the Flash program (by the way, its macromed in my folder, not micromed.) I clicked on the exe file and a window popped up saying I needed to update, so I let it update, then I manually restarted my computer. Next I clicked to open a swf file, and it still asked what program to use. This time I chose Firefox and Flash did start playing the file. It also played when I chose IE. But I think it should open my default browser and start playing automatically. I tried setting a file association to the swf extension, but now none of the exe files in the Flash folder activate the program. I'll try uninstalling and starting over.
    A
    Anonymous
    August 25, 2008
    lol314,
    Thank you for this info. It seemed to work at first but after having to reboot again for a different reason I found that it did flash player did not work again. I started a survey and it did a test and once again I was told that I needed to download the new version. But yet afterwards it told my it was there and then I was told again that it wasn't.
    A
    Anonymous
    August 18, 2008
    Hi Bekah
    This is really frustrating to me also. I have followed all the same things you have to no avail. It is interesting that you are having the problem with firefox as well as IE. For some reason I am still able to get it to work in firefox and not in IE. This all started when Microsoft issued sp1 for vista but I see that some of the people having the problem are using XP. I am getting very frustrated with Adobe. WAKE UP ADOBE!!!!
    T
    theygotcha
    Participant
    November 10, 2008
    quote:
    Originally posted by: 1grnthmb
    Hi Bekah
    This is really frustrating to me also. I have followed all the same things you have to no avail. It is interesting that you are having the problem with firefox as well as IE. For some reason I am still able to get it to work in firefox and not in IE. This all started when Microsoft issued sp1 for vista but I see that some of the people having the problem are using XP. I am getting very frustrated with Adobe. WAKE UP ADOBE!!!!


    It's hard to say who's to blame, but as you said it all started with VISTA. I never had much problems with XP. Anyways, I was sure I had fixed the problems a few times only to realize only some of the problems were fixed. My cousin followed andyp's instructions and I'm crossing my fingers but it's been over a week and still working fine. Now I hear MS is coming out with Microsoft 7??
    M
    myrugbar
    Participating Frequently
    August 14, 2008
    I finally got Flash to work after a tedious series of installs, uninstalls, virus scans ... and reboots and reboots and reboots.

    I never touched my Java installation--no Java uninstall, reinstall or anything.

    I have no idea what finally made Flash work. I sought guidance through various troubleshooting sites and forums, so it's just impossible to say what EXACTLY fixed the problem.
    A
    Anonymous
    August 13, 2008
    I am having a very similar issue. Some website (like youtube) do still function. However, many sites that run video and other flash items do not function and routinely suggest that I need flash player "X" or higher.

    I have also run all the uninstallers (old and new) and installed the newest (as well as older) flash versions and none of them work.

    I am running IE7 and XPSP2. I have read in some places that flash 9.0.115 had problems with corrupt installs, but that the uninstall process, as highlighted in the KB and on other websites, should work to rectify that. Those processes have done nothing for me.

    The latest flash player (r.124) installs just fine, no issues, and the version checker reports that it is 9.0.124.0 as it should... however, many websites disagree. Abc.com's video player is one of the sites I check when I've attempted uninstalls and reinstalls because it won't even load, simply stating version 8 is necessary to play video.

    I would LOVE to get back to viewing flash content, this problem is VERY aggravating.


    I do not know the in's and out's of how the flash player installs and registers itself, but it would seem that something beyond the flash player file(s) itself is the issue. The files are in the right location and seem to be intact... I have a feeling it is something with the registry and/or with Java, but of course that is just speculation.
    A
    Anonymous
    August 13, 2008
    well... it seems as though Ive solved my own problem. I truly hope that others can find this solution and that it works for them because this has been giving me a headache for quite a while.

    as suspected, I believe that Java was part of the problem. since there were a few steps taken prior to getting flash to function properly I cant say for sure if that was the only issue (or if it was truly the issue) but none the less, here is what I did.

    1- uninstalled all versions of flash (through add/remove and uninstallers)
    2- uninstalled all versions of java (also deleted everything left in the c:\programfiles\java\ folder)

    now, in an effort to be sure I had cleaned ALL the java versions installed (since they have a habit of not cleaning themselves out and have multiple versions being simultaneously present) I came across the MS Installer Cleanup utility. I downloaded and attemped to run it, but had an issue. I found the following website addressed my issue and I ran the .dll register as they suggested. I make this note because I have no way of knowing whether or not the .dll registration process affected flash operability.

    3- fix VBscript .dll error ( http://www.winhelponline.com/articles/209/1/Error-Cant-find-script-engine-VBScript-for-script-when-installing-the-Windows-Installer-Cleanup-Utility.html )
    3b- run MS Installer Cleanup ( http://support.microsoft.com/kb/290301 )

    I found no java nor flash entries, so I exited the MS utility without having made any changes.

    4- restart
    5- close all programs, including AV
    6- install latest Java
    7- restart, close all programs including AV
    8- run flash activeX installer from adobe's website


    this process got flash back in working order for me. again, the clear proof it was working was abc.com's video player actually working. Gametrailers.com usually did not work for me and now works, as well as BBC.com, which I read another user had issues with.

    Hope this helps!
    H
    hanerena
    Participant
    August 13, 2008
    I have had this problem for a long time too. it started suddenly. today, i tried uninstalling flash player. but I am not so computer savy and I am so confused about what to do next. I am also afraid of starting to uninstall more things, like you specify, java, etc because i do not know if i will lose anything important or mess up my old computer even more. any suggestions? thanks,
    A
    Anonymous
    August 9, 2008
    I have the same problem since 1 year ago and more. I tested the flash player activex version 10.0.1.128 Beta, but this does't work in my Internet explorer 6
    M
    myrugbar
    Participating Frequently
    August 8, 2008
    Me too, exact same problem. I have no idea what changed on my system to cause Flash Player to stop working. I was at ESPN yesterday and instead of the normal video on the main page there was little note saying I needed to install Flash Player. I followed the link and the installation just fails and fails and fails. I tried all the troubleshooting methods I could find, nothing works. I can't watch any of the web video I'm used to watching.

    Extremely annoyed and frustrated, and no idea what to do!
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