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D
davidw91403793
Participant
December 31, 2019
Question

Flash player doesn't work

  • December 31, 2019
  • 1 reply
  • 699 views

I am trying to run a flash document on the web site of the US Patent and Trademark (https://www.uspto.gov/patents-application-process/search-patents).  I am running the Windows 10 OS and Google Chrome Browser.  When I try to open the link, it tells me that "Adobe Flash Player is Blocked".  I have checked in settings and it is NOT blocked.  I was able to speak to someone at Adobe and they had me download and install the latest version but that did not help.

 

Any suggestions would be appreciated

Dave

This topic has been closed for replies.

1 reply

T
Test Screen Name
Legend
January 1, 2020

That page that page does not seem to need Flash. 

D
davidw91403793Author
Participant
January 8, 2020

I am not sure what you are looking at but My computer says that it does.  From the web page 

   <https://www.uspto.gov/patents-application-process/search-patents>    I am attempting to open the link   <How to Conduct a Preliminary U.S. Patent Search : A Step by Step Strategy>   (the third line down in the main body of the page) - and the message that I get is: "Adobe Flashplayer is Blocked".

 

I am running Windows 10 and using the Google Chrome Browser.  I have looked within Chrome at the settings and you can clearly see that Flash is NOT blocked yet, whenever I attempt to run this link, it says the Flash is blocked: 

 

_maria_
Community Manager
_maria_Community Manager
Community Manager
January 8, 2020

According to your screenshot, Chrome is configured to block Flash content, (edit) which is the default browser setting.  You need to toggle the 'Block sites from running Flash (recommended)' switch to on:

 

 

https://www.uspto.gov/patents-application-process/search-patents itself does not require Flash.  There is no prompt to enable Flash when navigating to this page.

 

https://www.uspto.gov/video/cbt/ptrcsearching/ is the exact link to the content that requires Flash.  Providing this link from the get go would have been preferred and helped facilitate assistance. Alternatively, initially providing the steps to reproduce that were provided in the follow-up comment would have also been helpful.

 

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