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BumpeeWorld
Participating Frequently
April 24, 2010
Answered

Flash Player doesn't work on NHL.com and won't uninstall either

  • April 24, 2010
  • 5 replies
  • 17169 views

Hello, recently I've had a problem with flash player displaying videos on NHL.com and partner sites.

It may have to do with an update to the most recent flash, since I've not had a problem until a few weeks back.

I've contacted the site a few times and they've told me to uninstall Flash Player completely and reinstall it.

The problem is that "uninstall_flash_player.exe  (205 KB) (updated 02/11/2010)" which I am always redirected to on the Adobe site doesn't work for me.  When clicking the link, nothing happens.  When saving the link to my desktop or anywhere else on my computer, it downloads in a second with 0 bytes even though it says it should be 205 KB, so nothing runs when I try to run it.

Every other site that uses flash works.

From some reading, I think that I may have an older version of Flash or the updater is malfuntioning.  Even after I tried to uninstall through the controll panel, and manually by deleting every flash player file I could find (which may not have been the best idea), and reinstalling the latest version 4.0.45.2, NHL.com videos do not work... yet it's not the site that doesn't because it works for others.

I have a:

Dell Inspiron 1440

x64 based PC

Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz Mhz, 2 Core(s), 2 Logical Processor(s)

Microsoft Windows Vista Home Premium Service Pack 2 Build 6002

And even though it doesn't work on IE or Chrome, my default browser is Firefox 3.6.3

Any solutions please?

Thank you!

    This topic has been closed for replies.
    Correct answer pwillener

    It's a helpful thread and you're being very helpful, don't get me wrong but I've tried everything on there and it still doesn't work.  I don't understand it because the videos work on their front page but if I click to go to http://video.nhl.com/ it will only load a black screen.  It is the only site on the internet that does this.


    Have you tried to disable hardware acceleration?


    5 replies

    J
    Joel-777
    Participant
    October 28, 2010

    Fix NFL.com and NHL.com video issues at

    http://www.joelthibeault.com/Blog/page1/2010/10/26/b46ffdbe-e352-46c0-943a-13b34b0d05b5.aspx

    If you believe issue really is Flash click on link for additional Flash install Options.

    V
    vamsi_krish
    Participant
    October 5, 2010

         Try downloading the uninstall_flash_installer.exe from http://kb2.adobe.com/cps/141/tn_14157.html. Make sure that you download it properly and run it. Try to close all the applications when you are running the uninstaller. Hope it should work for you.

    E
    Euroasiancutie87
    Participant
    September 27, 2010

    I'm having the exact problem with my flash player. Both Firefox and Internet Explorer are not working.  The videos on the front of the page works for me but when i click on http:// video.nhl.com/ or http://video.mapleleafs.nhl.com/videocenter/console it will load and then a black screen appears. I've try almost all the NHL teams sites and the only one i'm not having problems with is the Washington Capitals site. All the other NHL web sites load but then the black screen appears including the NHL.com

    L
    lizzle_84
    Participant
    September 21, 2010

    I got the exact same problem ...brutal just

    in time for the season eh!! would reaally like to know 'supi allowed nhl.com as an exceeption to my firewall still nothing!! running ad-aware!!  GO OILERS!!

    A
    Anonymous
    September 21, 2010

    Hi, your chances of receiving help will be much better if you start your own thread. Also when you do that, please read this.

    http://forums.adobe.com/thread/657743

    Thanks,

    eidnolb

    B
    BumpeeWorldAuthor
    Participating Frequently
    September 21, 2010

    I still have this damn problem

    B
    BumpeeWorldAuthor
    Participating Frequently
    July 7, 2010

    Bump.  This problem still exists even after the new, current Flash update and the installation of a new OS, Windows 7.

    pwillener
    pwillener
    Legend
    July 7, 2010

    Did you uninstall the old Flash Player before installing the new one?

    Can you still not download the latest uninstaller from http://kb2.adobe.com/cps/141/tn_14157.html

    B
    BumpeeWorldAuthor
    Participating Frequently
    July 7, 2010

    Yes, I tried that again several times last night.  When I click the link, the download box doesn't open as it does with other downloads.  So I right click the link and save it on my desktop but it saves with 0 bytes so I can't open it either because basically nothing saved.

    When I first wrote about this problem and nothing worked, I looked up different answers on the internet and some sollutions suggested manually uninstalling flash, which I tried but the problem still persists.

    NHL.com always tells me to just uninstall everything and reinstall the latest version but I can't seem to uninstall everything.

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