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A
Anonymous
April 23, 2019
Question

Flash Player Download Error

  • April 23, 2019
  • 1 reply
  • 535 views

I currently have the MacBook Air version 10.13.6 and I am trying to download Adobe Flash Player. Every time I hit install and download it brings up a pop up saying the it quit unexpectedly. It will not download and I tried using the pug ins, but they are not located in my safari preferences. I have tried everything and I am unsure as to why it will not download.

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1 reply

_maria_
Community Manager
_maria_Community Manager
Community Manager
April 23, 2019

We'll need to review the online/shim installer log files to troubleshoot the error.  Please do the following:

  1. Create an empty text file named ADM.trace inside the ~/Library/Logs directory (this is the User's Library directory, not the system, /Library, directory).  The file extension itself is .trace, not .txt or anything else.
    • If the file extensions are not displaying, go to Finder > Preferences > Advanced and tick 'Show all filename extension' checkbox
  2. Run the online installer again until it stops
  3. Exit out of the online installer
  4. Locate the Adobe_ADM.log and Adobe_GDE.log files in the ~/Library/Logs/Adobe_ADMLogs directory
  5. Upload the 2 files to Document Cloud (How to share a file using Adobe Document Cloud​) or some other file sharing service of your choice that doesn't require user account to access
  6. Post the link to the uploaded files in your reply

Thank you.

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