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danielm89980687
danielm89980687
Participant
January 19, 2017
Question

Flash Player fails to install - OS X 10.11.6

  • January 19, 2017
  • 1 reply
  • 853 views

I am running into the same problem, I click notify of updates, it downloads. at 50% begins installing. After reaching 54% it fails with no info as to the cause.

I am running an early 2008 mac pro, OS X El Capitan version 10.11.6

This topic has been closed for replies.

1 reply

_maria_
_maria_
Legend
January 19, 2017

Hi danielm89980687 ,


I branched your post to a new topic.  The OP of the topic you posted to has a Windows system.  Since you have OS X, you're issue is most likely not the same.  Please read through the FAQ Where do I find the Flash Player installation log on the Macintosh?  and configure your system to capture the various requested log files.  Run the installer again until it stops.  Take a screenshot of the installer dialog window (see How do I attach a screenshot?). Upload the 4 log files (Adobe_ADM.log, Adobe_GDE.log, install.log, and FlashPlayerInstallManager.log) and the screenshot to cloud.acrobat.com/send using the instructions at How to share a document .  Post the link to the uploaded files in your reply.

--

Maria

danielm89980687
danielm89980687Author
Participant
January 19, 2017

Install.log retains nothing on the install, FlashPlayerInstallManager.log has the following, and what stands out is that "Unable to launch FPInstallHelper. Launch path not accessable"

2017-01-19 13:25:09 -0800   IM: NPAPI 24.0.0.194 ---------- log start ----------

2017-01-19 13:25:09 -0800   VM: All install checks pass

2017-01-19 13:25:09 -0800   IM: You may need to restart your browser to use this version of Flash Player.

2017-01-19 13:25:09 -0800   IM: [install started]

2017-01-19 13:25:09 -0800   RA: Unable to launch FPInstallHelper. Error = 'launch path not accessible'

2017-01-19 13:25:09 -0800   RA:

Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/FPInstallHelper':

{

    NSFileCreationDate = "2016-12-16 21:46:56 +0000";

    NSFileExtensionHidden = 0;

    NSFileGroupOwnerAccountID = 0;

    NSFileGroupOwnerAccountName = wheel;

    NSFileHFSCreatorCode = 0;

    NSFileHFSTypeCode = 0;

    NSFileModificationDate = "2016-12-16 21:46:56 +0000";

    NSFileOwnerAccountID = 0;

    NSFileOwnerAccountName = root;

    NSFilePosixPermissions = 2541;

    NSFileReferenceCount = 1;

    NSFileSize = 27200;

    NSFileSystemFileNumber = 1844653;

    NSFileSystemNumber = 16777217;

    NSFileType = NSFileTypeRegular;

}

2017-01-19 13:25:09 -0800   RA:

Attributes for '/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T':

{

    NSFileCreationDate = "2017-01-19 02:54:52 +0000";

    NSFileExtensionHidden = 0;

    NSFileGroupOwnerAccountID = 0;

    NSFileGroupOwnerAccountName = wheel;

    NSFileModificationDate = "2017-01-19 21:25:09 +0000";

    NSFileOwnerAccountID = 0;

    NSFileOwnerAccountName = root;

    NSFilePosixPermissions = 449;

    NSFileReferenceCount = 9;

    NSFileSize = 306;

    NSFileSystemFileNumber = 1708849;

    NSFileSystemNumber = 16777217;

    NSFileType = NSFileTypeDirectory;

}

2017-01-19 13:25:10 -0800   IM: [install failed: 30]

2017-01-19 13:25:10 -0800   IM: Install failed with error code: 30.

2017-01-19 13:25:10 -0800   IM: NPAPI 24.0.0.194 ---------- log end ----------

_maria_
_maria_
Legend
January 19, 2017

Thank you.  The installation is failing due to a known bug that we are working on a fix for.  The bug only reproduces in certain conditions when using the online installer.  Please use the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section.

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