Flash Player freezes in Internet Explorer…

I received following support case from one of our clients but could not assist them. I appreciate any input and assistance to the issue below…

We have an application named “TADBEER” which depend on Adobe Flash Player and IE.

We tested the application with Internet Explorer 9 X64 and Adobe Flash Player 14 but application and Flash Player Freeze.

Would you please advise if there is a way to increase the memory available for Adobe Flash Player or to check the issue from Flash Player logs.