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Flash Player Freezing

Forum|Forum|14 years ago
May 16, 2011
3 replies
4727 views

As a pensioner I do not know too much about computers, so I wonder if someone could help me? I am using Windows 7 Home Premium 32 bit and the web browser is Firefox version 4.0.1 Adobe Flash Player is version 10,3,181,14. When playing a live video stream from one particular site, the picture freezes after exactly ten minutes and then goes to a black screen with a "play" button. Clicking on this immediately restores the video for a further ten minutes and then the same thing happens. This problem first appeared about a month ago. I also simultaneously record the video and have noted that the recording is not affected. The player has this problem even when the recorder is not operating. The problem also happens if I use Internet Explorer. Two different technicians have checked the computer and can find no fault. Website informs me that they have no problems. Any ideas? Thanks.

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Correct answer

Hi, Could you try to turn off the hardware acceleration and see if that helps?

go to this site: http://www.adobe.com/software/flash/about/. Right click on the Flash logo, Settings,
then UNcheck the hardware acceleration in Display Settings.

Thanks,

eidnolb

A

Anonymous

Good Morning, Take your time with this and you'll be fine.

Close all browser windows, you only want to be looking at your Desktop.

Disable any messenger services, as yahoo, msn, etc in the system tray(area near the clock)

Disable Your Anti-Virus as discussed and Adblock Plus

Be sure to use the Administrator Account.

Run the Uninstaller and when finished, Reboot(restart) your computer.

Now go to C:\Windows\System32\Macromed\Flash If any files are listed other than a text doc, then use the Uninstaller again & Reboot & re-check
Check to make sure the Anti-Virus & Adblock are still Disabled
Run the Installer for IE and then Run the Installer for FF and when finished, Reboot.

Re-enable your Anti-Virus BUT NOT THE ADBLOCK PLUS UNTIL AFTER YOU TEST EACH BROWSER.IF YOU SEE THE FLASH PLAYER LOGO ANIMATION, THEN ENABLE ADBLOCK.

Then go to this test site and test each browser:

http://www.adobe.com/software/flash/about/

You may want to print these instructions to make it easier to follow. If you have any questions, let me know.

Hope this goes well for you, let me know. I'll check into the Forum later.

eidnolb

S

Saved_n_keptAuthor

Known Participant

Good Morning to you

Well all seemed to go well, thanks to your detailed instructions. After uninstall, I checked and the only file showing was "FlashInstall.log" so just to be sure I ran the uninstall again and as it was still there I assumed that was ok.Everything else seems ok. Flash player animation is showing on both IE and FF.

Should I disable Hardware Acceleration as before?

Thanks again eidnolb, I could never have done all this without you! Wouldn't have had a clue where to start. Seems so little just to say "THANKS" but if you ever visit the West Coast of Scotland, come to Tarbert and ask for Brian!

Best wishes,

Brian.

A

Anonymous

Good Morning again,

It sounds like you were successful You did a very good job following all of the instructions and I'm sure all of the Flash files are correct. If you'd like to post what Flash files are now Installed, that would be fine too. You may have FP version 10.3.181.16 for the Internet Explorer and FP version 10.3.181.14 for the Firefox browser. Normally the versions would be the same, but Adobe released the .16 version just recently for the Windows Platform that uses that ActiveX Control. Now the Windows Platform that uses other browsers that use the Plugin, as Firefox does, the version would be the .14.

On the hardware acceleration, I would check your favorite sites and if you see a problem, then you can turn it off.

Now to make this easy for you the next time the Adobe Flash Player is updated, you can go to the Notification Setting. Put a check mark in the box and then indicate how often you want to be notified when an update is available. I have mine set to 7 days. Then you would get a prompt from Adobe saying an update is available. You have a choice to click on "Install Now"; "Remind me later" or "Don't Install". This method to update is done in under 2 minutes and you don't have to do anything, it's all done automatically!!

Link: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager05.html

I'm just as happy as you are that everything went smoothly for you. That is why we did all of the prep work, so that the Uninstall/Install would be successful

If I ever did go to Scotland, I certainly would look you up!! Thanks for the invite.

Anytime you have a question about Flash Player, let me know.

Regards,

eidnolb

M

MaestroWS

Participating Frequently

Yep, gooooood solution, not work, turn off. For example hardware acceleration, not help, turn off player (uninstall). Not help, turn off IE, not help -> burn PC . Thx to all who make for us pc, hardware and software .

A

Anonymous

Correct answer

Hi, Could you try to turn off the hardware acceleration and see if that helps?

go to this site: http://www.adobe.com/software/flash/about/. Right click on the Flash logo, Settings,
then UNcheck the hardware acceleration in Display Settings.

Thanks,

eidnolb

S

Saved_n_keptAuthor

Known Participant

Hi,

As the website only streams programmes on certain days I will certainly try that at the first opportunity. Many thanks for your help.

A

Anonymous

Hi again, ok that is fine. Just reply back when you can. That may help, but if not, let me know. Hopefully it's something simple, perhaps an addon etc. Just don't do anything drastic trying to "fix" it until we know what the problem is

Thanks,

eidnolb

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