Skip to main content
Participating Frequently
January 14, 2010
Question

Flash Player has stopped working

  • January 14, 2010
  • 8 replies
  • 15513 views

Recently my Flash Player has stopped working in both Firefox 3.5.7 and IE 8.0.6001.18792 on Windows XP. I have no other browsers installed.

If I go to http://feefifaux.net or http://prestonsbeat.com in either browser I get a message saying that I need to install Flash Player 9 despite the fact that I have Flash Player 10.0.42.34 and Flash Player ActiveX 10.0.42.34 installed. I have tried removing them and re-installing them. Other people can hear/see this content and I used to be able to hear/see it.

Firefox add-ons have all been removed. IE addons have all been disabled. Still it doesn't work. Other people can hear the embedded audio. I used to be able to hear it. When I install the player it says the install was successful and I can see the animation on that page but I still can't hear these audio clips.

I amn using Windows Firewall and Avira Anti-Vir free edition, which is my only TSR.

This may have been triggered by a recent Firefox upgrade, which seems to coincide with when the problem started.

Thanks for any advice.

    This topic has been closed for replies.

    8 replies

    dfghgfdAuthor
    Participating Frequently
    January 19, 2010

    Let me just say that the problem turned out to be the script (Wordpress Audio Player plugin) that I was using. The script/plugin has been updated, and if you scroll almost all the way down you will find the answer...

    Oh, I thought that as a a "reply to the original post" this would be at the top of the page and might save somebody some time, but not if you are in "flat view".

    January 19, 2010

    Ok, I see what you meant. I was going to ask you where should I scroll down? LOL

    I think the reply to the original post means if you want to address the content in the original post rather than another

    post.

    If you want you can always say see Post #40, 42 & 49 for the solution.

    eidnolb

    Message was edited by: eidnolb  info

    dfghgfdAuthor
    Participating Frequently
    January 20, 2010

    Yes it does mean that but you can choose whether you want to view this board in threaded view or flat view. In threaded view it would show as an offshoot of the original post but in flat view it shows chronologically.

    Participating Frequently
    January 18, 2010

    Joachim does indeed have a point.  I've now looked at the code on those sites and it isn't well laid out at all, I've done Cobol and C and if I handed it a bunch of code like that to my teacher, I'd've had it handed back to me after being put through the shredder! Me, not the code!!

    Can you play stuff on YouTube or other streaming sites? Most of them use .FLV or .SWF files and they're all Flash files.  I DO have another idea, which in all seriousness I'll run past Eidnolb first - I'm not being sarky that time, I respect her and you and want to get you up and running with Flash the same as she does, it's just we've got two different ways of working.  I'm very much a 'suckit'n'see' guy. She's a careful research before you do a thing kinda girl.  I respect her for that, honestly I do, I just love trying things out.  If they don't work, fine, at least you've tried it! That's me.

    If you can see YouTube/Veoh/MegaVideo stuff, I'd say the prob's with those two sites more than with you, same as Joachim's saying.  I should have thought of that, I'm to blame there, I just got carried away trying things out.  If you can't, I'll run my latest genius idea (I wish!) past Eidonolb and see what she thinks of it.

    I'm not into flame wars either.

    Respect to both of you.

    ulrichburke.

    Inspiring
    January 18, 2010

    If it works everywhere except on two sites, Ockham's razor says there is something wrong with the code on those two sites. Presumably they do some sort of version check that does not only trigger when Flash Player is to old, but also when it is to new. Or using some undocumented feature that got disabled in a recent update.

    I tried looking at the Javascript code used to embed the Flash movies, but that code is scary. No comments, no identation, no discernible structure, just a giant blob of code. If you use this code yourself somewhere, I would recommend ripping it out and replacing it with something maintainable.

    dfghgfdAuthor
    Participating Frequently
    January 18, 2010

    Thanks Jochem. The code is coming from a Wordpress plugin. The strange thing is that I have asked the two clients if their sites are working for them, and they have both said that they are, which indicated to me that the problem is on my end. It seems like you were not able to play it either, and apparently Chris could not play it, so maybe my clients simply are not using the latest version of Flash Player and that might explain why it still works for them.

    At any rate, worst case scenario is that the Wordpress plugin is at fault and I will have to find another solution for delivering that content and hope that the clients will like it. I won't be able to bill for the time if they feel that something I did doesn't work. Plugins are both a strength and a weakness of Wordpress because the plugin developers sometimes do not keep their plugins up-to-date as the world around them changes.

    Eidnolb, just FYI I didn't intentionally do anything to drive you away and I appreciate the help.

    dfghgfdAuthor
    Participating Frequently
    January 18, 2010

    So, I decided to search Google to see if anyone else is writing about problems using the Wordpress Audio Player plugin and Flash Player 10, and found this article:

    http://wpaudioplayer.com/support/troubleshooting

    It seems like the answer may be that my Flash Player is working fine per se, and that it is a conflict between the plugin and the player.

    And lo and behold I just logged into the WP admin of one of the two sites, and there is a new version of the plugin available. After upgrading the plugin I no longer get the message about upgrading Flash Player. I get nothing at all!

    At any rate, it looks like I have to do more research into this plugin and perhaps find some other way of delivering this content.

    Thanks to everyone for their help. If I find an answer to make the plugin work, I will post it here.

    Participating Frequently
    January 18, 2010

    bites the dust - sigh!!

    Ah, well.

    What I'm gonna do for my next trick is post everything I've got in my About:Plugins Firefox page right here.  Because Flash is working just fine in my Firefox and someone who knows a bit more than I do - which isn't hard, let's face it - might be able to spot the difference between my plug-ins and your plug-ins and be able to deduct why it's working on my FF and not yours.

    Just incase it makes a difference - it might - my version is 3.5.7

    Right.  Here's the post.  I couldn't spot any obvious differences (that I could see would MAKE a difference if you see what I mean) but one of the gurus here might be able to.

    Microsoft® Windows Media Player Firefox Plugin

    File name: np-mswmp.dll
    np-mswmp
    MIME Type Description Suffixes Enabled
    application/x-ms-wmpnp-mswmp*Yes
    application/asx*Yes
    video/x-ms-asf-plugin*Yes
    application/x-mplayer2*Yes
    video/x-ms-asfasf,asx,*Yes
    video/x-ms-wmwm,*Yes
    audio/x-ms-wmawma,*Yes
    audio/x-ms-waxwax,*Yes
    video/x-ms-wmvwmv,*Yes
    video/x-ms-wvxwvx,*Yes

    Shockwave Flash

    File name: NPSWF32.dll
    Shockwave Flash 10.0 r42
    MIME Type Description Suffixes Enabled
    application/x-shockwave-flashAdobe Flash movieswfYes
    application/futuresplashFutureSplash moviesplYes

    Mozilla Default Plug-in

    File name: npnul32.dll
    Default Plug-in
    MIME Type Description Suffixes Enabled
    *Mozilla Default Plug-in*No

    QuickTime Plug-in 7.6.4

    File name: npqtplugin6.dll
    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
    MIME Type Description Suffixes Enabled
    image/x-jpeg2000-imageJPEG2000 imagejp2Yes

    QuickTime Plug-in 7.6.4

    File name: npqtplugin5.dll
    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
    MIME Type Description Suffixes Enabled
    image/x-macpaintMacPaint imagepntg,pnt,macYes
    image/pictPICT imagepict,pic,pctYes
    image/x-pictPICT imagepict,pic,pctYes
    image/x-quicktimeQuickTime imageqtif,qtiYes
    image/x-sgiSGI imagesgi,rgbYes
    image/x-targaTGA imagetarga,tgaYes
    image/jp2JPEG2000 imagejp2Yes
    image/jpeg2000JPEG2000 imagejp2Yes
    image/jpeg2000-imageJPEG2000 imagejp2Yes

    QuickTime Plug-in 7.6.4

    File name: npqtplugin4.dll
    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
    MIME Type Description Suffixes Enabled
    audio/x-m4pAAC audio (protected)m4pYes
    audio/x-m4bAAC audio bookm4bYes
    video/x-m4vVideo (protected)m4vYes
    audio/mpegMP3 audiomp3,swaYes
    audio/x-mpegMP3 audiomp3,swaYes
    audio/mp3MP3 audiomp3,swaYes
    audio/x-mp3MP3 audiomp3,swaYes
    audio/mpeg3MP3 audiomp3,swaYes
    audio/x-mpeg3MP3 audiomp3,swaYes

    QuickTime Plug-in 7.6.4

    File name: npqtplugin3.dll
    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
    MIME Type Description Suffixes Enabled
    audio/x-gsmGSM audiogsmYes
    audio/AMRAMR audioAMRYes
    audio/x-cafCAF audiocafYes
    audio/ac3AC3 audioac3Yes
    audio/x-ac3AC3 audioac3Yes
    video/3gpp3GPP media3gp,3gppYes
    audio/3gpp3GPP media3gp,3gppYes
    video/3gpp23GPP2 media3g2,3gp2Yes
    audio/3gpp23GPP2 media3g2,3gp2Yes
    video/sd-videoSD videosdvYes
    application/x-mpegAMC mediaamcYes

    QuickTime Plug-in 7.6.4

    File name: npqtplugin2.dll
    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
    MIME Type Description Suffixes Enabled
    audio/aiffAIFF audioaiff,aif,aifc,cddaYes
    audio/x-aiffAIFF audioaiff,aif,aifc,cddaYes
    audio/basicuLaw/AU audioau,snd,ulwYes
    audio/midMIDImid,midi,smf,karYes
    audio/x-midiMIDImid,midi,smf,karYes
    audio/midiMIDImid,midi,smf,karYes
    audio/vnd.qcelpQUALCOMM PureVoice audioqcpYes

    QuickTime Plug-in 7.6.4

    File name: npqtplugin.dll
    The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
    MIME Type Description Suffixes Enabled
    application/sdpSDP stream descriptorsdpYes
    application/x-sdpSDP stream descriptorsdpYes
    application/x-rtspRTSP stream descriptorrtsp,rtsYes
    video/quicktimeQuickTime Moviemov,qt,mqvYes
    video/flcAutoDesk Animator (FLC)flc,fli,celYes
    audio/x-wavWAVE audiowav,bwfYes
    audio/wavWAVE audiowav,bwfYes

    DivX Player Netscape Plugin

    File name: npDivxPlayerPlugin.dll
    npdivxplayerplugin
    MIME Type Description Suffixes Enabled
    application/divxplayer-pluginnpdivxplayerpluginscrYes

    Java Deployment Toolkit 6.0.170.4

    File name: npdeploytk.dll
    NPRuntime Script Plug-in Library for Java(TM) Deploy
    MIME Type Description Suffixes Enabled
    application/npruntime-scriptable-plugin;DeploymentToolkitYes

    RealJukebox NS Plugin

    File name: nprjplug.dll
    RealJukebox Netscape Plugin
    MIME Type Description Suffixes Enabled
    noneRealJukebox NS Plugin FilenoneYes

    RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit)

    File name: nppl3260.dll
    RealPlayer(tm) LiveConnect-Enabled Plug-In
    MIME Type Description Suffixes Enabled
    audio/x-pn-realaudio-pluginRealPlayer(tm) as Plug-inrpmYes

    RealPlayer Version Plugin

    File name: nprpjplug.dll
    6.0.12.448
    MIME Type Description Suffixes Enabled
    application/vnd.rn-realplayer-javascriptRealPlayer Version PluginrpjYes

    Foxit Reader Plugin for Mozilla

    File name: npFoxitReaderPlugin.dll
    Foxit Reader Plug-In For Firefox and Netscape
    MIME Type Description Suffixes Enabled
    application/pdfAcrobat Portable Document FormatpdfYes

    Shockwave for Director

    File name: np32dsw.dll
    Macromedia Shockwave for Director Netscape plug-in, version 10.0
    MIME Type Description Suffixes Enabled
    application/x-directorShockwave Moviedir,dxr,dcrYes

    DivX Web Player

    File name: npdivx32.dll
    DivX Web Player version 2.0.0.254
    MIME Type Description Suffixes Enabled
    video/divxDivX Video Filesdivx,divYes

    Yahoo Application State Plugin

    File name: npYState.dll
    Yahoo Application State Plugin version 1.0.0.7
    MIME Type Description Suffixes Enabled
    application/x-vnd.yahoo.applicationStatenpYStatenpYStateYes

    Silverlight Plug-In

    File name: npctrl.dll
    3.0.40818.0
    MIME Type Description Suffixes Enabled
    application/x-silverlightnpctrlscrYes
    application/x-silverlight-2Yes

    Google Update

    File name: npGoogleOneClick8.dll
    Google Update
    MIME Type Description Suffixes Enabled
    application/x-vnd.google.oneclickctrl.8Yes

    Veoh Web Player Beta

    File name: npWebPlayerVideoPluginATL.dll
    Veoh Web Video Player Browser Plugin
    MIME Type Description Suffixes Enabled
    application/x-webplayervideopluginYes

    Java(TM) Platform SE 6 U17

    File name: npjp2.dll
    Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers
    MIME Type Description Suffixes Enabled
    application/x-java-appletJava AppletYes
    application/x-java-beanJavaBeansYes
    application/x-java-vmYes
    application/x-java-applet;version=1.1.1Yes
    application/x-java-bean;version=1.1.1Yes
    application/x-java-applet;version=1.1Yes
    application/x-java-bean;version=1.1Yes
    application/x-java-applet;version=1.2Yes
    application/x-java-bean;version=1.2Yes
    application/x-java-applet;version=1.1.3Yes
    application/x-java-bean;version=1.1.3Yes
    application/x-java-applet;version=1.1.2Yes
    application/x-java-bean;version=1.1.2Yes
    application/x-java-applet;version=1.3Yes
    application/x-java-bean;version=1.3Yes
    application/x-java-applet;version=1.2.2Yes
    application/x-java-bean;version=1.2.2Yes
    application/x-java-applet;version=1.2.1Yes
    application/x-java-bean;version=1.2.1Yes
    application/x-java-applet;version=1.3.1Yes
    application/x-java-bean;version=1.3.1Yes
    application/x-java-applet;version=1.4Yes
    application/x-java-bean;version=1.4Yes
    application/x-java-applet;version=1.4.1Yes
    application/x-java-bean;version=1.4.1Yes
    application/x-java-applet;version=1.4.2Yes
    application/x-java-bean;version=1.4.2Yes
    application/x-java-applet;version=1.5Yes
    application/x-java-bean;version=1.5Yes
    application/x-java-applet;version=1.6Yes
    application/x-java-bean;version=1.6Yes
    application/x-java-applet;jpi-version=1.6.0_17Yes
    application/x-java-bean;jpi-version=1.6.0_17Yes

    Microsoft® DRM

    File name: npdrmv2.dll
    DRM Netscape Network Object
    MIME Type Description Suffixes Enabled
    application/x-drm-v2Network Interface PluginnipYes

    Windows Media Player Plug-in Dynamic Link Library

    File name: npdsplay.dll
    Npdsplay dll
    MIME Type Description Suffixes Enabled
    application/asxMedia Files*Yes
    video/x-ms-asf-pluginMedia Files*Yes
    application/x-mplayer2Media Files*Yes
    video/x-ms-asfMedia Filesasf,asx,*Yes
    video/x-ms-wmMedia Fileswm,*Yes
    audio/x-ms-wmaMedia Fileswma,*Yes
    audio/x-ms-waxMedia Fileswax,*Yes
    video/x-ms-wmvMedia Fileswmv,*Yes
    video/x-ms-wvxMedia Fileswvx,*Yes

    Microsoft® DRM

    File name: npwmsdrm.dll
    DRM Store Netscape Plugin
    MIME Type Description Suffixes Enabled
    application/x-drmNetwork Interface PluginnipYes

    Wish I knew more so I could help you more.  Sorry I don't.  It's odd about that sequence thing not working - disabling Acrobat first - because if I tried reinstallijng Flash Player with Acrobat active it didn't happen every time.  With Acrobat disabled, it re-installed fine AND worked (and is working now!) I thought I was onto something there.

    Workaround - possibly.  I HAVE discovered that if you've got Winamp active and you go to a streaming web page, more often than not Winamp will pick up on the web page and start streaming it for you.  VLC can stream flash, but you have to know the address of the actual video source, not just the .ASPX address - that's the active webpage, not necessarily the source of the video even though you can see it there. There ARE ways of doing this and I can't explain any better than by posting this link (Gurus, please don't delete this because it's got a link on it, have a look at the page I'm linking to and you'll see it is relevant to this thread.  I'm not spamming.)

    http://www.pallab.net/2007/06/05/comprehensive-guide-to-saving-streaming-video/

    I know it says guide to SAVING streaming video, but it's also a great guide to FINDING the video source in the  first place.  Once you've got the source URL, you can paste it into VLC or Winamp and watch it that way, thereby meaning you don't need to get Flash sorted to watch YouTube etc.  Not sure about interactive Flash, like games and stuff, never tried playing games in Winamp but I think it wouldn't work. But Flash streaming would. If they try to hide the name of the video, its size will always give it away.  It'll be the biggest link in the source code, guaranteed!

    I've gotten the stuff from the above link working quite well, so you can ask me any questions you like about it and chances are it'll be the one question I don't know the answer to... NO! I mean, chances are I'll be able to answer them.

    Yours respectfully

    ulrichburke.

    dfghgfdAuthor
    Participating Frequently
    January 18, 2010

    Thanks Chis. I can see YouTube videos and other Flash video content, but I can't play the audio on these pages:

    http://feefifaux.net/news/ and http://prestonsbeat.com/

    Can you?

    Other people can play it (I have contacted some people and asked them to test it) and I used to be able to play it. The reason this is a problem is because I have used this code on a few clients' sites and it's hard to work on people's sites w/o being able to verify that what you have done actually works. Also if one of my clients were to run into the same problem I would like to be able to help them solve it. People get very panickly when they pay for a web site and then it appears not to work. Luckily nobody is complaining thus far.

    Are we not supposed to post links here? I'm not trying to spam the board either. Just trying to provide info relevant to the problem I am experiencing.

    January 18, 2010

    Hi dfg, We seem to have reached a fork in the road here. By following Chris's experimental suggestions, you are continuing to move the goal posts. I can't help you when the target keeps moving.

    I had asked you in my post #15 to you to not uninstall again, but you followed his suggestion that does not even make sense. You can't take directions, dfg from opposite opinions. So, you need to stop following his suggestions or follow them and I will move on.

    Regards,

    eidnolb

    I have already addressed this to Chris.

    Participating Frequently
    January 18, 2010

    Dear dfghghd.

    As long as the other folks who are more expert than I am in the subject of Flash concur, try the following.  I did a WODGE of tests because Flash works fine in my Firefox, so I wanted to find something that stopped it working.  And discovered Adobe Acrobat and Flash clash.  Pretty dumb as they're both by the same firm, but you've got to install them in sequence. I got the sequence right in my FF by sheer dumb arse luck!! Anyway.  After lots of testing, try this:

    1. Go into tools and click Add-ons
    2. Disable Adobe Acrobat
    3. Go to the Adobe.com and download Adobe Flash Player
    4. Close Firefox completely
    5. Install Adobe Flash Player normally
    6. Go into Firefox and repeat steps 1 and 2 this time Enable Adobe Acrobat.
    Adobe Flash Player should now work.

    You can't have Acrobat working while you're installing Flash, they don't seem to like eachother.  Not sure why. But you CAN have it working after you've installed Flash, THEN they get along OK.

    If the techie-types here don't like this idea, I'd go along with them, I'm not that much of a techie, I just try things out a lot.

    Yours respectfully - please tell me if this works for you otherwise I'll wonder forever!

    ulrichburke

    dfghgfdAuthor
    Participating Frequently
    January 18, 2010

    Thanks both of you. Here's what I have in FF:

    Java Deployment Toolkit 6.0.180.7

    File name: npdeploytk.dll
    NPRuntime Script Plug-in Library for Java(TM) Deploy
    MIME Type Description Suffixes Enabled
    application/java-deployment-toolkitYes

    Mozilla Default Plug-in

    File name: npnul32.dll
    Default Plug-in
    MIME Type Description Suffixes Enabled
    *Mozilla Default Plug-in*No

    AOL Media Playback Plugin

    File name: npunagi2.dll
    npunagi2
    MIME Type Description Suffixes Enabled
    application/x-unagi-2npunagi2unagi2Yes

    Microsoft Office 2003

    File name: NPOFFICE.DLL
    Office Plugin for Netscape Navigator
    MIME Type Description Suffixes Enabled
    application/x-msoffice11.0.8161*Yes

    Shockwave Flash

    File name: NPSWF32.dll
    Shockwave Flash 10.0 r42
    MIME Type Description Suffixes Enabled
    application/x-shockwave-flashAdobe Flash movieswfYes
    application/futuresplashFutureSplash moviesplYes

    Java(TM) Platform SE 6 U18

    File name: npjp2.dll
    Next Generation Java Plug-in 1.6.0_18 for Mozilla browsers
    MIME Type Description Suffixes Enabled
    application/x-java-appletJava AppletYes
    application/x-java-beanJavaBeansYes
    application/x-java-vmYes
    application/x-java-applet;version=1.1.1Yes
    application/x-java-bean;version=1.1.1Yes
    application/x-java-applet;version=1.1Yes
    application/x-java-bean;version=1.1Yes
    application/x-java-applet;version=1.2Yes
    application/x-java-bean;version=1.2Yes
    application/x-java-applet;version=1.1.3Yes
    application/x-java-bean;version=1.1.3Yes
    application/x-java-applet;version=1.1.2Yes
    application/x-java-bean;version=1.1.2Yes
    application/x-java-applet;version=1.3Yes
    application/x-java-bean;version=1.3Yes
    application/x-java-applet;version=1.2.2Yes
    application/x-java-bean;version=1.2.2Yes
    application/x-java-applet;version=1.2.1Yes
    application/x-java-bean;version=1.2.1Yes
    application/x-java-applet;version=1.3.1Yes
    application/x-java-bean;version=1.3.1Yes
    application/x-java-applet;version=1.4Yes
    application/x-java-bean;version=1.4Yes
    application/x-java-applet;version=1.4.1Yes
    application/x-java-bean;version=1.4.1Yes
    application/x-java-applet;version=1.4.2Yes
    application/x-java-bean;version=1.4.2Yes
    application/x-java-applet;version=1.5Yes
    application/x-java-bean;version=1.5Yes
    application/x-java-applet;version=1.6Yes
    application/x-java-bean;version=1.6Yes
    application/x-java-applet;jpi-version=1.6.0_18Yes
    application/x-java-bean;jpi-version=1.6.0_18Yes

    Adobe Acrobat

    File name: nppdf32.dll
    Adobe PDF Plug-In For Firefox and Netscape
    MIME Type Description Suffixes Enabled
    application/pdfAcrobat Portable Document FormatpdfYes
    application/vnd.adobe.x-marsAcrobat Portable XML Document FormatmarsYes
    application/vnd.fdfAcrobat Forms Data FormatfdfYes
    application/vnd.adobe.xfdfXML Version of Acrobat Forms Data FormatxfdfYes
    application/vnd.adobe.xdp+xmlAcrobat XML Data PackagexdpYes
    application/vnd.adobe.xfd+xmlAdobe FormFlow99 Data FilexfdYes

    Microsoft® DRM

    File name: npdrmv2.dll
    DRM Netscape Network Object
    MIME Type Description Suffixes Enabled
    application/x-drm-v2Network Interface PluginnipYes

    Windows Media Player Plug-in Dynamic Link Library

    File name: npdsplay.dll
    Npdsplay dll
    MIME Type Description Suffixes Enabled
    application/asxMedia Files*Yes
    video/x-ms-asf-pluginMedia Files*Yes
    application/x-mplayer2Media Files*Yes
    video/x-ms-asfMedia Filesasf,asx,*Yes
    video/x-ms-wmMedia Fileswm,*Yes
    audio/x-ms-wmaMedia Fileswma,*Yes
    audio/x-ms-waxMedia Fileswax,*Yes
    video/x-ms-wmvMedia Fileswmv,*Yes
    video/x-ms-wvxMedia Fileswvx,*Yes

    Microsoft® DRM

    File name: npwmsdrm.dll
    DRM Store Netscape Plugin
    MIME Type Description Suffixes Enabled
    application/x-drmNetwork Interface PluginnipYes

    And here's what I have enabled in IE:

    Name          Spybot - Search & Destroy Configuration
    Publisher     Not Available
    Status        Enabled
    Version       1.6.0.0

    Name          Windows Live Safety Center Base Module
    Publisher     Microsoft Corporation
    Status        Enabled
    File date     Tuesday, October 28, 2008, 4:25 PM
    Version       1.9.6662.1

    Name          MUWebControl Class
    Publisher     Microsoft Corporation
    Status        Enabled
    File date     Thursday, August 06, 2009, 6:23 PM
    Version       5.8.0.2469

    Name          Microsoft Office Template and Media Control
    Publisher     Microsoft Corporation
    Status        Enabled
    File date     Thursday, April 19, 2007, 1:10 PM
    Version       11.0.8164.0

    Name          XML DOM Document
    Publisher     Microsoft Corporation
    Status        Enabled
    File date     Thursday, July 30, 2009, 11:35 PM
    Version       8.100.1051.0

    Name          Tabular Data Control
    Publisher     Microsoft Corporation
    Status        Enabled
    File date     Sunday, March 08, 2009, 3:30 AM
    Version       8.00.6001.18702

    Name          Windows Live Safety Center Control Module
    Publisher     Microsoft Corporation
    Status        Enabled
    File date     Tuesday, October 28, 2008, 4:25 PM
    Version       1.9.6662.1

    Name          SearchAssistantOC
    Publisher     Microsoft Corporation
    Status        Enabled
    File date     Sunday, April 13, 2008, 7:12 PM
    Version       6.00.2900.5512

    Name          JQSIEStartDetectorImpl Class
    Publisher     Sun Microsystems, Inc.
    Status        Enabled
    File date     Yesterday, January 16, 2010, 5:47 PM
    Version       6.0.180.7
    Load time     0.03 s

    Name          Java(tm) Plug-In 2 SSV Helper
    Publisher     Sun Microsystems, Inc.
    Status        Enabled
    File date     Yesterday, January 16, 2010, 5:47 PM
    Version       6.0.180.7
    Load time     0.83 s

    Name          Java Plug-in 1.6.0_18
    Publisher     Sun Microsystems, Inc.
    Status        Enabled
    File date     Yesterday, January 16, 2010, 5:47 PM
    Version       1.6.0.18

    Name          Java Plug-in 1.6.0_18
    Publisher     Sun Microsystems, Inc.
    Status        Enabled
    File date     Yesterday, January 16, 2010, 5:47 PM
    Version       1.6.0.18

    Name          Spybot-SD IE Protection
    Publisher     Safer Networking Ltd.
    Status        Enabled
    File date     Monday, January 26, 2009, 3:31 PM
    Version       1.6.0.0
    Load time     1.33 s

    Name          Office Update Installation Engine
    Publisher     (Not verified) Microsoft Corporation
    Status        Enabled
    File date     Thursday, November 17, 2005, 11:12 PM
    Version       12.0.3208.1014

    Name          Shockwave Flash Object
    Publisher     Adobe Systems Incorporated
    Status        Enabled
    File date     Monday, November 02, 2009, 7:24 PM
    Version       10.0.42.34

    Yes, I have since rebooted the computer more than once.

    In Windows Add/Remove I don't see Get_atlcom Class, Adobe DLM, or GetPlus listed.

    Thanks

    January 18, 2010

    Hi dfg, Those are a lot of add ons for each broswer to handle:-) Am I correct in assuming that Flash Player is not working?

    Or ????

    dfghgfdAuthor
    Participating Frequently
    January 18, 2010

    Correct, it's still not playing the audio content that I listed at the top of this thread although other people can play it. I used to be able to play it in both browsers and now I can't play it in either browser.

    Participating Frequently
    January 17, 2010

    If this helps any, you can see all the plug-ins you're using in Firefox by typing About:Plugins in the address bar.  It isn't a web address as such, it's a special command that will bring up a browser window with a list of all the plug-ins you're using. You can enable/disable them from within that window.

    Yours respectfully

    ulrichburke

    January 17, 2010

    Hi Chris, Thank you. This will be helpful, not only for me, but for those that may be new to Firefox. I appreciate that you took the time to comment.

    Regards,

    eidnolb

    January 16, 2010

    Hi dfg, Saw your comment on another thread. It sounds like you have installed the latest version of Flash Player, 10.0.42.34.

    If as you stated, you removed all add ons in FF, then you don't have the SWF vs 10.0.42.34 which you must have enabled. Check that first. I don't use FF, so can't remember at the moment if the SWF is in the add ons, extensions or

    plugins, I think plugins.

    In IE, go to Tools>Manage add ons and find Shockwave Flash Object....ActiveX Control....Flash10d.ocx and it must be

    Enabled also.

    Check in Add/Remove on the Java. The latest update just came out yesterday JRE 6 update 18, the previous update was 17.

    Check this info and post back,

    Thanks,

    eidnolb

    dfghgfdAuthor
    Participating Frequently
    January 16, 2010

    Thanks eidnolb. I'm not sure what I am supposed to be looking for relating to "SWF vs 10.0.42.34" but I don't see anything about SWF in the add-ons section of either browser.

    In FF I don't see any options for "extensions or plugins". Only Add-ons and Applications, but it's not listed in either location. I also don't see how to add an Application in Firefox, which seems odd.

    In IE, from Adobe, all I have is (these are still disabled):

    Name                   Adobe PDF
    Publisher              Adobe Systems, Incorporated
    Status                 Disabled
    File date              Thursday, May 10, 2007, 10:47 PM
    Version                8.1.0.0
    Load time              (0.00 s)

    Name                   Adobe PDF Conversion Toolbar Helper
    Publisher              Adobe Systems, Incorporated
    Status                 Disabled
    File date              Thursday, May 10, 2007, 10:47 PM
    Version                8.1.0.0
    Load time              (0.34 s)

    Name                   Adobe PDF Reader Link Helper
    Publisher              Adobe Systems, Incorporated
    Status                 Disabled
    File date              Sunday, October 22, 2006, 10:08 PM
    Version                8.0.0.456
    Load time              (0.06 s)

    Name                   Adobe PDF
    Publisher              Adobe Systems, Incorporated
    Status                 Disabled
    File date              Thursday, May 10, 2007, 10:47 PM
    Version                8.1.0.0
    Load time              (0.21 s)

    I enabled the Java add-ons in IE. I have:

    Name                   Sun Java Console
    Publisher              Sun Microsystems, Inc.
    Status                 Enabled
    File date              Tuesday, June 10, 2008, 3:27 AM
    Version                6.0.70.6

    Name                   SSVHelper Class
    Publisher              Sun Microsystems, Inc.
    Status                 Enabled
    File date              Tuesday, June 10, 2008, 3:27 AM
    Version                6.0.70.6
    Load time              1.35 s

    Name                   Java Plug-in 1.6.0_07
    Publisher              Sun Microsystems, Inc.
    Status                 Enabled
    File date              Tuesday, June 10, 2008, 3:27 AM
    Version                1.6.0.7

    Name                   Java Plug-in 1.6.0_07
    Publisher              Sun Microsystems, Inc.
    Status                 Enabled
    File date              Tuesday, June 10, 2008, 3:27 AM
    Version                1.6.0.7

    I did not find Flash10d.ocx anywhere on my hard drive or in my browser settings.

    I also don't see "Add/Remove" anywhere in IE, although based on your response it does appear that my Java version is outdated.

    Just for fun I tried starting IE as Administrator, but I don't know the password and it doesn't allow me to leave it blank. My normal logon has admin privileges, so maybe that's sufficient.

    I think I've covered all of the points you mentioned. Thanks for helping out. Please let me know if you have any further suggestions.

    dfghgfd

    January 16, 2010

    Hi dfg, In the IE  browser add ons you have to have the Shockwave Flash Object. In FF you have to have the SWF plugin.

    These are necessary for Flash Player to work. I am not sure at this point you even have Flash Player installed.

    IE8 uses different terms for the same thing. Go to Start>Control Panel, you should be able to find Add/Remove there.

    Whereever your programs are listed, Windows updates, etc.

    You said in your post that you had Flash Player 10.0.42.34 installed. Where is this information on your computer?

    You most likely need to Uninstall and Install again. You install using IE and you install using FF.

    The Java add ons indicate they are old versions. However, you need to find them in Add/Remove so you can remove them before you try to install the newest version.

    On the Administrator issue, didn't you assign a password when you set  the account up and keep it? Someone on another forum said just enter "Administrator" but that is heresay. I don't use IE8 so not sure if that works or not. I know many people are having a problem, can't get software installed on their own computer because they forgot their password.

    Evidently you were able to install software before so it shouldn't be a problem.

    See if you can find the info on Java.

    If you want to Uninstall and Install let me know.