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R
RoseyE
Participant
May 17, 2014
Answered

Flash Player in AOL Browser

  • May 17, 2014
  • 2 replies
  • 7739 views

Hi Adobe people,

Since I updated to Windows 8.1 can not open any  videos in my AOL browser. (9.6 Desktop)

Everything works fine, except anything that has to do with videos. They work fine in my XP computer. They worked fine in Windows 8. I copied a video link from AOL to IE in this same laptop, and it worked fine in it.


When I click a video, it starts to open. At the same time the home page opens behind the video page. When that happens, both pages start going back and forth producing the shacking that does not allow the video to show. If I click the homepage out, it goes off, but the video keeps going as if it was working, but still flashing back and forth until the whole video goes through in its entirety, albeit unseen.


While on the AOL browser, I was trying to open a sitting chart from a known venue . The page would open, but splashed right on the middle of the page was a big message covering all of the sitting chart. This message said, I needed to update my flash player. Where ever I go for help, I am told the same thing


I have the latest player version available. I checked what I have against the newest version available, and they are the same. Problem is that it that the version is for Windows 8 and I have Windows 8.1. I can not find any version for Windows 8.1 anywhere. I also looked at my Add Ons, and Shockwave Flash Object is there, and it is Enabled.


How can I get a Player version to work in my AOL Browser?


Thanks

 

    This topic has been closed for replies.
    Correct answer RoseyE

    Thanks Pat.

    I never had to deal with this issue before, so I am not sure if AOL uses the Player's Activex or Plugin. I actually think that their Player works in collaboration with the one in IE. It looks to me that after I updated to Windows 8.1, the AOL software didn't change any thing to keep up with it..

    I did do a manual download, though, after that site in AOL told me I had to.  Then I found out I wouldn't have had to, because it seems that IE 11 comes with the proper player version already installed. But the download I did was for Windows 8, I could not find one for Windows 8.1 anywhere, Could you tell me where to find one?

    I am not sure, if I downloaded a Plugin or Activex. I really don't understand these things. I will have to look that up. If I decide to download again, should I first uninstall the Flash Player that is in my computer now?

    I have thought about the 9.7 update, but I am waiting and see if I can resolve this without having to do that.

    I use:

    WINDOWS 8.1

    IE 11

    FLASH PLAYER 13.0.0.214 (this is for Windows 8, there is no Windows 8.1 on the lists of versions)

    Thanks

    2 replies

    R
    RoseyEAuthorCorrect answer
    Participant
    May 19, 2014

    Thanks Pat.

    I never had to deal with this issue before, so I am not sure if AOL uses the Player's Activex or Plugin. I actually think that their Player works in collaboration with the one in IE. It looks to me that after I updated to Windows 8.1, the AOL software didn't change any thing to keep up with it..

    I did do a manual download, though, after that site in AOL told me I had to.  Then I found out I wouldn't have had to, because it seems that IE 11 comes with the proper player version already installed. But the download I did was for Windows 8, I could not find one for Windows 8.1 anywhere, Could you tell me where to find one?

    I am not sure, if I downloaded a Plugin or Activex. I really don't understand these things. I will have to look that up. If I decide to download again, should I first uninstall the Flash Player that is in my computer now?

    I have thought about the 9.7 update, but I am waiting and see if I can resolve this without having to do that.

    I use:

    WINDOWS 8.1

    IE 11

    FLASH PLAYER 13.0.0.214 (this is for Windows 8, there is no Windows 8.1 on the lists of versions)

    Thanks

    pwillener
    pwillener
    Legend
    May 19, 2014

    As you write, IE10/IE11 comes with Flash Player preinstalled on Windows 8.x, but I have no idea if the AOL browser uses that, or the standard ActiveX player (or even the plugin).

    I do not recommend that you uninstall the preinstalled Flash Player.

    The best solution really would be if you asked AOL support; they should know about their browser.

    R
    RoseyEAuthor
    Participant
    May 20, 2014

    Thanks Pat,

    Oof, no getting through to AOL, I tried, All I get there is the HELP web page, and all it says there is to update the Player. We used to have some great community forums there, but AOL stopped them, I don't know why. Now they have an AOL run board, but that is more like a joke. People send questions there, but usually nobody responds.

    I will wait, and see if things smooth out themselves after. I may have to update to AOL 9.7. That is something I never had to do before, I mean, to update the browser because and update in Windows.

    I really appreciate your efforts, Thanks

    pwillener
    pwillener
    Legend
    May 18, 2014

    I don't know anything about the AOL desktop browser.  Does it use the Flash Player ActiveX, or the plugin?

    First thing I would try if I used that browser: update to 9.7: AOL Desktop Version 9.7 - Download It Today!

    Other things to try: manually install the Flash Player ActiveX and plugin

    If that does not solve your problem I suggest to contact AOL support to see how Flash Player can be made to work on their browser.

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