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A
Anonymous
February 24, 2016
Question

Flash player install

  • February 24, 2016
  • 1 reply
  • 776 views

I am trying to install flash player but each time I try I get the message "adobe download manager has encountered a problem and must close" How can I get past this to effect the installation?

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1 reply

_maria_
_maria_
Legend
February 25, 2016

Hi,

I'd like to get some log files from you to troubleshoot further.


If you're on Windows, obtain the Adobe_ADM.log file saved at:

  • Vista and above: C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs
  • XP: C:\Documents and Settings\<YourUserID>\Local Settings\Temp\Adobe_ADMLogs

If you're on OS X, obtain the Adobe_ADM.log file saved at:

  • ~/Library/Logs/FlashPlayerInstallManager.log (this is the users Library directory, not they system Library directory)

Upload the file to cloud.acrobat.com using the instructions at How to share a document or some other file sharing service that does not require log-in to access.  Post the link to the uploaded file in your reply.

Also, please specify which operating system, including version, you are using.

Thank you.

--

Maria

A
Anonymous
February 25, 2016

Hi. Thanks for your input. I followed through to "temp" for Windows XP. In that folder there were not any Adobe_ADM logs to access. I must be missing something to allow me to access the installation process. My operating system is Windows XP, Home Edition, Version 2001 SP3.

Lorna

_maria_
_maria_
Legend
February 25, 2016

Hi,


What is the name of the installer file you are using?  There are several and this will identify the on in question.

In the mean time, you can try using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section.  However, please do provide the requested information for the online installer so that we can troubleshoot and try to identify why the installer is crashing upon launch.


Thank you.

--

Maria

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