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kiki.46549501
kiki.46549501Correct answer
Inspiring
November 9, 2017

Ok figured out the reason it wasn't playing the video. I changed my IP to a US address and it played. So it's not available to play in Canada.

Thanks for your help!

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ridhij4208356012135538
Adobe Employee
ridhij4208356012135538
Adobe Employee
November 9, 2017

Hi,

Which browser are you using?

What url are you using to download the latest version of Flash Player?

How are you trying to upgrade Flash Player?

Please post a screenshot of the issue you are observing.

To get the latest version of Flash Player, please go to Adobe Flash Player Install for all versions page.

Thanks!

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kiki.46549501
kiki.46549501Author
Inspiring
November 9, 2017

Hi Thank you I downloaded the version from the link you sent and it installed correctly. The problem is the video still isn't playing but it must be another issue - I used the Test flash player video and it is working and installed correctly. I tried 3 browsers and all have the same problem loading the video.

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