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A
alanzimmerman
Participant
March 14, 2013
Question

Flash Player install problems

  • March 14, 2013
  • 1 reply
  • 1234 views

I have repeatedly downloaded lastest version of Flash Player, each time getting a successful download message.  But each time I try to play video, I get a message that I need to download Flash.  My computer meets all the requirements for Flash Player 11.  What's wrong?

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1 reply

chris.campbell
chris.campbell
Legend
March 14, 2013

What OS and browser are you using?  When you visit this page:

Flash Player Version

What version of Flash Player is reported as being installed?  Can you play either of these videos?

Finally, can you provide us with a URL to a video that is not working for you?

Thanks,

Chris

A
alanzimmermanAuthor
Participant
March 15, 2013

When we visit Flash Player Version, the window to showing the version is blank as is the earlier test video window.

We use the following:

OS Windows Vista Home Basic.

Browser Internet Explorer, MSN

We can play both videos you provided, as well as anything on youtube. 

Following are URL's to videos that are not working.  In every case, a message appears that need to install the latest version of Adobe Flash Player. After installing, same thing happens.

http://msnvideo.msn.com/?channelindex=2&from=en-us_msnhp&form=msnrll&gt1=42010#/video/e2f06b38-fb1c-4753-a853-f3cf3ade85aa

http://www.kcrw.com/media-player/mediaPlayer2.html?type=live&id=kcrwlive

http://www.thedailyshow.com/watch/mon-march-11-2013/on-topic---indecision-2004

Also, can't see video on The Weather Channel App.  In every case, a message appears that need to install the latest version of Adobe Flash Player.  After installing, same thing happens.

D
Don U
Participant
March 15, 2013

I've just started having virtually the same problem, except I don't get any "you need to install" messages - just doesnt work! The two videos Chris provided both play but the first only has sound - no picture.

I'm on Win. 7, IE9 - all fully patched. Have tried several versions of IE and upgraded, then uninstalled/reinstalled  Flash. No luck. Installs fine but the window that's supposed to confirm the player is working is totally black and spins as if loading something for a long time before it just stops.

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