A

Anonymous

Question

Flash Player Installation Fail in Windows 7

Forum|Forum|9 years ago
December 2, 2016
2 replies
3072 views

Complete and total failure to install after over twenty tries during the last two years.

I gave up last year, but a video tutorial I need to watch requires me to have it working.

Argh, etc.

Please somebody who knows share the specific steps to get this to work.

Thank you!

P.S. I am running Windows 7 and use Firefox. I keep being looped back to variations

of the following, which didn't work:

Installation problems | Flash Player | Windows 7 and earlier

This topic has been closed for replies.

_maria_

Legend

Hi jazzmuffin1515,

What does "doesn't work mean" Do you get an error message? If so, what is it? I'll need to get the installer log files from you to troubleshoot further. Using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page, do the following:

Launch the installer until it finishes, or returns an error.
1. If it returns an error, take a screenshot of the error. See How do I attach a screenshot?
Close out of the installer dialog.
Locate the FlashInstall.log file(s):
1. 32-bit OS: C:\Windows\System32\Macromed\Flash directory.
2. 64-bit OS: C:\Windows\System32\Macromed\Flash AND C:\Windows\SysWOW64\Macromed\Flash - both files are required from a 64-bit OS/
Upload the screenshot and the FlashInstall.log file(s) to cloud.acrobat.com/send using the instructions at How to share a document
Post the link to the uploaded files in your reply.

Thank you.

--

Maria

A

Anonymous

Hi Maria,

There has never been any error message. It simply failed to do anything each time I went through the download process, i.e. install. Except tonight for no reason at all, i.e. I did absolutely no thing, it for the first time went through something that looked like a download process for a file called Shockwave_Installer_Slim.exe. Except that when it completed, nothing else happened, i.e. no confirmation, error, program opening, etc. I searched my system after this and the only files on it with Shockwave in their names is that one and two more. I don't know what I should do now, like what is the step to be taken.

Here are the log file links:

Shared Files - Acrobat.com

Thank you!

_maria_

Legend

Hi,

Neither of the log files show any recent Flash Player installation attempts. The last installation logged is for 20.0.0.235 on Dec 17, 2015.

Shockwave_Installer_Slim.exe installs the Shockwave Player, not Flash Player.

Please do the following:

Delete any Flash Player or Shockwave Player files you have downloaded
Download the Flash Player uninstaller from Uninstall Flash Player for Windows
Launch Firefox and navigate to Adobe Flash Player Install for all versions and download the Flash Player installer for Firefox
Run the Uninstaller downloaded in step 2.
Restart your machine.
When the machine starts up again, make sure anything that uses Flash Player (e.g. browser, instant messaging apps, etc) are not running.
Run the Flash Player installer downloaded in step 3.
Flash Player should install successfully. If you get an error, post a screenshot of the error

--

Maria

Carm01

Legend

Please take a look at my manual installation guide here with some step by step process that could prove useful and it has some explanations of the different flash player types as well.

Guide to Manually updating Flash Player for Windows

Best Regards

Please be sure to mark my post here helpful or answered if I assisted you

Thanks

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded