Participant

Question

Flash player installation fail on iMac - tried everything

Forum|Forum|9 years ago
September 24, 2016
4 replies
1280 views

Hi all,

normally I can instal Flash Player updates without problems. But for the latest update (23.0.0.162), I've been trying for days without success. It starts installing Flash Player but stops half way through and throws up a message saying 'Adobe Flash Player: Installation failed. Click 'Finish' for further assistance'.

The 'further assistance' offer nothing that works, just various wild goose chases, and there is no access to any human support other than this forum.

I've tried this multiple times with the same result. Have also download there 'Uninstall' app, but nothing works. I am using 2015 iMac OSX version 10.11.16.

Any help much appreciated - thanks all! Colin

This topic has been closed for replies.

A

Anonymous

I am trying to reinstall adobe flash player.. in the first place why does adobe make me reinstall it at all ????

then it shows me a place to put my password and the space where i typed the password shakes and it means it is not the correct password.. so then i go to change my password and it still shakes when i put in the new password

i am beginning to hate Adobe Flash Player.. why do i have to keep reinstalling it??????????????

and why does it not work when i try to do that?????????

and why are there no humans who can help??????

i am using safari 10.0 on a mac

if there is any human out there who can help that will be great

i am at <moderator note: deleted PII>

thanks

susan evans

H

halcyonjohn13690447

Participating Frequently

Hello Susan

I'm one of those, like you, who experienced the difficulty installing Adobe Flash. My answers to your questions are not 'official', but I hope they help:

1. Like most software, Flash is subject to ongoing attack. Updates a essential to maintain the security of your Mac.

2. You can set the Flash Installer preferences to install flash automatically, BUT it won't complete the installation if you require an Admin Password to permit changes to your system and applications [as you should :-)) ].

3. Adobe may have fixed the bug(s) that prevented the 'online' installer from functioning properly, but in any case there is an offline version that you can download. It definitely works. Go to Installation problems | Flash Player | Mac , scroll to the bottom of the page, and click on 'Flash Player for Safari and Firefox - NPAPI'. That will download the full installation file. Double click on it and proceed as usual.

H

halcyonjohn13690447

Participating Frequently

I'm having the same trouble with a late 2012 27" iMac running Mac OS X 10.10.5 (14F1912). I've downloaded the Flash installation file five times and each time the installation has failed to complete. The only way to quit it is to force quit.

So, by Einstein's reckoning, I'm insane:

"Insanity: doing the same thing over and over again and expecting different results." - Albert Einstein

Please relieve me of my insanity :-))

_maria_

Legend

@halcyonjohn13690447

Please see my replies above to the OP and provide the requested install log files, or try using the offline installer (link posted above).

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halcyonjohn13690447

Participating Frequently

I successfully used the offline installer, then decided to give you the install logs you asked for. So, knowing that the other installer wouldn't work, I booted it again and recorded the log data. Here's the link:

Shared Files - Acrobat.com

M

maryr3749997

Participant

Me too. I'm so sick of trying to get Flash back on my laptop. I've tried for at least the five or six days. I can't find a phone number on the Adobe website to resolve this. I would really like some help. I'm not a tech person but I'm also not a dummy. Please Adobe, help me. Thanks.

n00bbyAuthor

Participant

I'm still no nearer being able to download their update despite completing a series of pointless exercises that made no difference.

On the plus side I am beginning to enjoy life without Flashplayer and maybe, given Adobe's commitment to only switching on their customer service 'bots once every 24 hours, life without all their products. To stream video I now use Chrome as my browser which means I can stream vids without having Flashplayer separately installed. "Flash - ah ah - You're the screw up of the universe"

_maria_

Legend

@n00bby

Thank you for providing the log file. It was very helpful. The online installer is failing due to a known bug with the online installer that we have been investigating a fix for. Until the bug is fixed, please use the offline installer at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section.

Also, we are not 'bots'. These forums are mainly user-to-user forums and staff participate when they can, in-between their normal workload.

_maria_

Legend

Hi n00bby,

I'd like to get the install log files from you to investigate further. Please review the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide all 4 files (install.log, FlashPlayerInstallManager.log, Adobe_ADM.log and Adobe_GDE.log) files. Please read through the FAQ and configure your system to obtain all files for the same installation attempt before attempting to run the installer again. After gathering all files, upload them to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

Thank you.

--

Maria

n00bbyAuthor

Participant

Dear Maria,

thank you but I'm afraid I found your response unintelligible. I am a lay user, not an IT department.

Please could you let me know if it's possible to talk this though with someone, even if I have to pay? If not, please could you message again with instructions that a reasonably experienced lay person has a hope of being able to follow?

Thanks!

n00bby

_maria_

Legend

Hi n00bby,

The FAQ Where do I find the Flash Player installation log on the Macintosh? , contain a video. Please view the video if you haven't done so yet.

If that's too difficult, you can try the offline installer posted at the bottom of the Where do I find the Flash Player installation log on the Macintosh? page in the 'Still having problems' section.

--

Maria

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