I thought I had the most recent version of Flash Player -- at least I downloaded it and tried to install it the last time I got a notice that there was a new version. Apparently that's not so -- today while I was checking to see what Microsoft updates were installed over night, I found a message saying I either do not have Flash Player installed, or it is disabled. There was an option to install the latest version, so I clicked on that. When it finished downloading, I clicked "run" and got the following message:In order for Flash Player to be installed or updated, any programs that use Flash Player must be closed. This includes Internet Explorer or other browsers, instant messengers, Skype, etc.These programs may be running in the background, not as visible windows, but need to be closed anyway.To close such programs use the Windows Task Manager. To start Task Manager, take any of the following actions:Press CTRL+ALT+DELETE, and then click Task Manager.Press CTRL+SHIFT+ESC.Right-click an empty area of the taskbar, and then click Task Manager.Once the Task Manager is running, select the Processes tab. On older Windows version you may need to click on the Process Name or Image Name header to sort the process names.Now right-click on every process that the Flash Player installer needs to close (e.g. iexplore.exe), then select End Process.Task manager tells me there are 61 "processes," but not one of them is a browser, instant messenger, Skype, etc.: how am I to know which processes need to be ended? The example (iexplore.exe) looks like it is a program, but the processes on MY list do not have "exe" extensions. Is a "process" the same thing as a "program?"I'll appreciate any enlightenment you can offer; since the time I thought I had installed a new Flash Player version, I've had to activate it manually every time we have wanted a site that uses it. Thanks.OS is Windows 7 Pro; Internet Explorer is version 11 (11.0.9600.18697); Chrome is version 59.0.3071.104 (64 bit)

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Question

Flash Player installation fails

Forum|Forum|9 years ago
June 16, 2017
3 replies
2914 views

I thought I had the most recent version of Flash Player -- at least I downloaded it and tried to install it the last time I got a notice that there was a new version. Apparently that's not so -- today while I was checking to see what Microsoft updates were installed over night, I found a message saying I either do not have Flash Player installed, or it is disabled. There was an option to install the latest version, so I clicked on that. When it finished downloading, I clicked "run" and got the following message:

In order for Flash Player to be installed or updated, any programs that use Flash Player must be closed. This includes Internet Explorer or other browsers, instant messengers, Skype, etc.

These programs may be running in the background, not as visible windows, but need to be closed anyway.

To close such programs use the Windows Task Manager. To start Task Manager, take any of the following actions:

Press CTRL+ALT+DELETE, and then click Task Manager.
Press CTRL+SHIFT+ESC.
Right-click an empty area of the taskbar, and then click Task Manager.

Once the Task Manager is running, select the Processes tab. On older Windows version you may need to click on the Process Name or Image Name header to sort the process names.

Now right-click on every process that the Flash Player installer needs to close (e.g. iexplore.exe), then select End Process.

Task manager tells me there are 61 "processes," but not one of them is a browser, instant messenger, Skype, etc.: how am I to know which processes need to be ended? The example (iexplore.exe) looks like it is a program, but the processes on MY list do not have "exe" extensions. Is a "process" the same thing as a "program?"

I'll appreciate any enlightenment you can offer; since the time I thought I had installed a new Flash Player version, I've had to activate it manually every time we have wanted a site that uses it. Thanks.

OS is Windows 7 Pro; Internet Explorer is version 11 (11.0.9600.18697); Chrome is version 59.0.3071.104 (64 bit)

This topic has been closed for replies.

J

jampsl28122395

Participant

This is crazy. The latest versionalways fails to install. The one I have starts 11 something the new one 26 or 28 I can't

{

"message": "Request Error",

"status": 0,

"type": "Ajax Error (status: 0)"

}

I have Vista (32 bit) and using Opera browser.
Reading around the NET no one is getting an answer.
The usual try other browers etc. There's 1000s of us who now cannot see any Twitter vid or Facebook and WE have changed nothing.
Any chance of a REAL solution? As opposed to disabling this that and the other (which doesn't work e.g. disabling Adblock +)
Clearing cahes etc. Nonsense. How about a real answer so that HURRAH - this actually works or Hurrah THIS is the fault.

_maria_

Legend

@jampsl28122395

Please don't hijack someone's discussion with a non-related issues. Normally I would branch your post to a new discussion topic, but there have been additional posts beyond yours and I'm not sure if I branch your post, if the other posts will go with it, which are not related to your issue. In order to receive assistance, please start a new discussion topic for your issue, which is again, unrelated to the topic you posted to. To start a new discussion go to Installing Flash Player, scroll down and click on the 'Start a new discussion' link.

--

Maria

alice8030221Author

Participating Frequently

what? I thought you asked me for that info.

_maria_

Legend

Hi alicea8030221

If the message you posted was the exact message in the installer you used, it was not a legitimate Flash Player installer. None of the official Flash Player installers have that detailed of a message. Here are screenshots of the official Flash Player installers (web and standalone) when a process:

web installer:

standalone/offline installer:

If the message you got was not this, then you are using a non-official installer, which is most likely malicious. If you do have the the full URL to the page where you downloaded it from, please private message it to ridhijain or myself and we'll send it to the security/fraud team, or send it directly to phishing@adobe.com. Also, I highly recommend you run a full anti-virus, malware, adware, etc scan on your system.

--

Maria

alice8030221Author

Participating Frequently

Indeed, I cut-and-pasted that message – it is exactly what was sent to me. I will try to find it for you, but I’m not sure I can. . Meantime, I have run a full Hitman Pro scan with no reported results. Pretty panicked now..

ridhij4208356012135538

Adobe Employee

Hi,

Could you please post a screenshot of the message you got once you clicked on run button. Also if you could post the url from where you downloaded Flash Player.

To get the latest version of Flash Player, please go to Adobe Flash Player Install for all versions page in IE browser and download the same. Chrome comes with Flash Player embedded and all updates of Flash Player are pushed by Google as part of Chrome updates. If Flash Player is disabled for Chrome please follow steps mentioned on Enable Flash Player for Google Chrome page. If you still face issues please go through Adobe Flash isn't working - Google Chrome Help .

Thanks!

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