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camera_dave
camera_dave
Participant
July 27, 2017
Answered

Flash Player installation fails at 52%

  • July 27, 2017
  • 1 reply
  • 671 views

I have tried several different downloads, the full installation, the installer for Fire Fox, and some other recommendations.  But no matter which one I try, it starts to install then at around 52 - 53%  installation fails and it sends me to the Adobe trouble shooting page.

I have a windows 7 machine, and it is behind a proxy server/fire wall.  But I have to say that previous versions have loaded fine.  But that was an older version of Windows. Any suggestions?

    This topic has been closed for replies.
    Correct answer _maria_

    I could only find the FlashInstall32.log file.  I do not see a 64 bit version.  Here is the link:

    Shared Files - Acrobat.com


    Have you tried using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page, in the 'Still having problems' section?  If not, please try using this installer.  If it fails, post updated FlashInstall log files from C:\Windows\System32\Macromed\Flash and C:\Windows\SysWOW64\Macromed\Flash.

    1 reply

    _maria_
    _maria_
    Legend
    July 27, 2017

    Hi camera_dave

    the online/web installer should work behind a firewall.  In order to troubleshoot, I'll need to get the online installer log files from you. Please upload the 2 files, Adobe_ADM.log and Adobe_GDE.log, saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs to cloud.acrobat.com\send using the instructions at How to share a document and post the link to the uploaded files in your reply.

    In the interim, please use the offline/full installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page, in the 'Still having problems' section.  But please do provide the online installer log files so we can troubleshoot why it's not working.

    Thank you.


    --Maria

    camera_dave
    camera_daveAuthor
    Participant
    July 27, 2017

    I finally found the log files, though they weren't exactly where they were supposed to be.  Below is the link:

    Shared Files - Acrobat.com

    I scanned through them quickly.  But I have no idea what to look for. None the less, thank you very much for your help and quick reply!

    _maria_
    _maria_
    Legend
    July 27, 2017

    Hi camera_dave

    Thanks for the log files.  The failure doesn't appear to be due to the proxy server.  The online installer is downloading the Flash Player installer itself and launching it, but then it fails.  I'm not familiar with the error code being returned and have asked one of the installer engineers for assistance.


    Since it's not the online installer failing, I'd like to get the Flayer installer files themselves from you.  The file, FlashInstall32.log, is saved at C:\Windows\SysWOW64\Macromed\Flash.  If this is a 64-bit OS, the FlashInstall64.log file saved at C:\Windows\System32\Macromed\Flash is also required.  Please upload the file(s) to cloud.acrobat.com/send and post the link to the uploaded file(s).

    Thank you.

    --

    Maria

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