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A
Anonymous
June 16, 2015
Question

Flash Player installation hangs with 'Connection error'

  • June 16, 2015
  • 1 reply
  • 1092 views

I have Windows 7 32 bit, up-to-date, running Firefox 38.05 (ie up-to-date), including Shockwave Flash 17.0.0.169 (set to 'Always Activate'). 

Flashplayer 18 installer downloads ok, but when I run it, and give it Admin permission and ZoneAlarm permission, the main download always stops at 5% and says "Connection error".  I have tried several times over a couple of hours.

Earlier this evening I successfully updated Acrobat Reader 11, which shows this is not a general inability to install Adobe updates.

This topic has been closed for replies.

1 reply

_maria_
_maria_
Legend
June 17, 2015

Hi pm99550231,

The online installer downloads and installs Flash Player silently in the background.  It appears ZoneAlarm may be interfering with the background downloading of the file.  You can try temporarily disabling web traffic monitoring in ZoneAlarm to allow the background download of the file.

--

Maria

A
Anonymous
June 18, 2015

Thanks Maria for your reply.

However ZoneAlarm was not the problem.  I turned Internet Zone Security to Low and then to Off, and the installation failed exactly the same way each time.

-- Peter

_maria_
_maria_
Legend
June 18, 2015

Hi pm99550231,

Thank you for the update.

Do you happen to use a proxy server?  While the online installer is supposed to work with proxy servers, we have heard of customers reporting issues depending on their proxy server configuration.

--

Maria

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