Flash Player Installer has a problem and needs to close.

Question

I have a 12 year old laptop (HP nx9005) with 1 GB of RAM running XP Home Edition. I have downloaded the Flash Player installer (flashplayer19_ha_install.exe). When I run this installer it encounters a problem after a few seconds and a Microsoft dialogue box appears saying the program had a problem and needs to close, and asks if I want to send a report to Microsoft. As XP is no longer supported, there seems little point in sending the report.

The information about the problem is:

AppName: flashplayer19_ha_install.exe

AppVer: 2.0.0.65

ModName: flashplayer19_ha_install.exe

ModVer: 2.0.0.65

Offset: 0000599b

I have done a complete clean install of XP using the original disks that came with the laptop. I have also downloaded the installer three times from www.adobe.com. Each time I get the same error. Installers for other products such as the antivirus package all work.

The CPU is an AMD Athlon XP2000+.

Any suggestions to get Flash Player installed will be gratefully received.

_maria_ · Accepted Answer

Hi str8chatAre you running Windows XP with SP1 or SP2? If so, try using the offline/standalone installer posted at the bottom of the Installation problems | Flash Player | Windows page in the 'Still having problems' section.--Maria

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