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Participant
November 9, 2016
Question

Flash Player Installer Not Responding on MacOS 10.11.6

  • November 9, 2016
  • 1 reply
  • 453 views

2013 iMac , OS X 10.11.6, Safari.

Got the message to update Flash Player, downloaded and double-clicked the installer (v. 23) as always. Nothing happens for a while, after which I get an alert box:

'You can’t open the application “Install Adobe Flash Player.app” because it is not responding.'

I uninstalled Flash and no version is currently on my system.

Any suggestions?

TIA

Message was edited by: Jeromie Clark Updated title to more accurately reflect the problem.

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1 reply

jeromiec83223024
Inspiring
November 9, 2016

If you haven't rebooted yet, that's a great place to start.  At minimum, it will eliminate a bunch of potential roadblocks for other steps.

If rebooting doesn't help, please see the installation troubleshooting guide:

https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html

Collecting and posting the logs would help us improve the product, and the links to the offline installers at the bottom of the guide should get you going.