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kevinh37294733
kevinh37294733
Participant
May 29, 2016
Question

Flash Player installer quits

  • May 29, 2016
  • 1 reply
  • 852 views

Can amyone help?  I'm running OSX 10.11.1.  I cannot install Flash Player.  I have uninstalled the old version, and tried to download several times, but the installer gets to about 85% then I get a message saying installation failed.  I have quit Safari andI have tried all avenues suggested in the forums but no luck.

This topic has been closed for replies.

1 reply

_maria_
_maria_
Legend
May 31, 2016

I'll need to get installer log files to troubleshoot the behaviour.  Please review the FAQ Where do I find the Flash Player installation log on the Macintosh?  and provide all 4 files listed (Adobe_ADM.log, Adobe_GDE.log, FlashPlayerInstallManager.log, and install.log) for the same installation attempt.  Upload the files to cloud.acrobat.com/send (see How to share a document​) and post the link to the uploaded files in you reply.

kevinh37294733
kevinh37294733Author
Participant
June 2, 2016

Many thanks. I did all that was asked, but nothing was written in the

Installer.log files while I was running the Flash Player installer (which

quit again about 85% through), so have nothing to send to you

_maria_
_maria_
Legend
June 2, 2016

This simply means the installation failed before anything was written to those files, but the Adobe_ADM.log and Adobe_GDE.log files will contain information.  Please send those to investigate further.

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