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elradar16
elradar16
Participant
June 21, 2016
Question

Flash player installer won't load and finish?

Received notice to update Flash player to version 22.2, Installer begins to load, but never loads completely. I am using MacOS 10.11.5 on a MacBook Pro with Safari 9.1.1 I removed the previous version of Flash Player before updating. Can I get any help?

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2 replies

_maria_
_maria_
Legend
June 21, 2016

Hi,

We'll need to get some log files from you to troudleshoot further.  Please review the Where do I find the Flash Player installation log on the Macintosh? FAQ and provide all files listed (install.log, FlashPlayerInstallManager.log, Adobe_ADM.log, and Adobe_GDE.log).  Upload the files to cloud.acrobat.com/send using the instructions at How to share a document​.  Post the link to the uploaded files in your reply.

Thank you.

--

Maria

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