Flash player installer won't load and finish?

Question

Received notice to update Flash player to version 22.2, Installer begins to load, but never loads completely. I am using MacOS 10.11.5 on a MacBook Pro with Safari 9.1.1 I removed the previous version of Flash Player before updating. Can I get any help?

_maria_ · Answer

Hi,We'll need to get some log files from you to troudleshoot further. Please review the Where do I find the Flash Player installation log on the Macintosh? FAQ and provide all files listed (install.log, FlashPlayerInstallManager.log, Adobe_ADM.log, and Adobe_GDE.log). Upload the files to cloud.acrobat.com/send using the instructions at How to share a document​. Post the link to the uploaded files in your reply.Thank you.--Maria

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