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March 24, 2012
Question

Flash Player Issue

  • March 24, 2012
  • 1 reply
  • 3583 views

So I have a huge problem and I cannot seem to get this resolved.  I am using Windows 7 Professional (64-bit).  I updated to the new version of Flash Player 11.1.102.63, but something went wrong.  I uninstalled Flash Player, but one file will not uninstall.  Nor can I delete it.

File: Flash11g.ocx

File location:  C:\Windows\System32\Macromed\Flash\

I tried using Malwarebytes to delete the file, access denied.  I tried unlocker, does not work.  I tried Lock Hunter and it does not work.  I tried renaming the file, that does not work.  I tried cmd.exe and tried del command and it does not work.

So before I install Flash Player 11.1.102.63 again for both Internet Explorer and Firefox, how to I get rid of this sole file?

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1 reply

Participating Frequently
March 24, 2012

Did you reboot after running the uninstaller?

March 24, 2012

Yes and I cannot delete the file.  I also tried going in to sae mode and still I cannot delete the file.  It says "Access Denied" and then says that I need permission from the administrator to delete this.  My profile, I am an administrator.

Participating Frequently
March 24, 2012

The administrator account is a step up from an administrator account.  Try activating the administrator account to try to delete the file.

http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-administrator-account-on-windows-vista/