Skip to main content
dnpyles
Participant
December 17, 2015
Question

Flash player keeps crashing.

  • December 17, 2015
  • 2 replies
  • 714 views

Beginning this morning, Adobe Flash Player is crashing in every browser I try it on.  Flash Player Version: 20.0.0.235.  On Windows Ten.  I've tried uninstalling and reinstalling without improvement.

This topic has been closed for replies.

2 replies

donecek
Known Participant
January 30, 2016

This is working perfectly and 100% for me so just do try it...

Thanks for posting in the Chrome forum and sorry you're having difficulties. Can you please confirm that you are on the latest version of Chrome and on the latest version of Flash---right-click on Flash content and select “About Adobe Flash” or visit this link. Then, try these steps:

  • Go to chrome://plugins and check “Always Allowed” under the Flash plugin (this is Chrome's built-in flash plugin, Pepperflash)
  • If you have more than one Flash plugin installed, please disable one version by going to  chrome://plugins, click on “Details” in the upper right corner, and “disable” under one of the two Flash plugins
  • Load the content in Incognito mode (menu>new Incognito tab) to see if there is any improvement
  • Try to reset your Chrome browser settings
  • If that doesn't work, try disabling Pepper flash (built-in plugin) and enabling the standalone version of Adobe Flash.
  • Try turning off the hardware acceleration. Menu > Settings > go to Advanced Settings and look under 'System' for the options below, and uncheck "Use hardware acceleration when available."
jeromiec83223024
Inspiring
December 17, 2015

What browser?

Please start with the video troubleshooting guide.  In particular, see the part about disabling hardware acceleration.

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If you're still stuck, please follow the directions in the guide on providing the dxdiag report and additional information about what you tested and saw.

dnpyles
dnpylesAuthor
Participant
December 18, 2015

As I said in my original post, this was happening in every browser I tried it in.  To be specific, Mozilla Firefox, Chrome, MSIE and Mocrosoft Edge.  Anyway, the problem seemed to resolve itself this afternoon. I don't know what I did to make the problem go away.