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Participant
January 8, 2016
Question

Flash Player keeps crashing

  • January 8, 2016
  • 1 reply
  • 234 views

Flash Player keeps crashing - usually when I attempt to play short videos that come with common upright internet sites - eg YouTube; Shapeways and a number of others. 

Can anyone help?  In plain english would be helpful - my tech application knowledge/understanding is poor.

I use Windows 7, Firefox and have the latest version of Flash Player - no installation issue arose.

When FP crashes a black pop-up is shown telling me that it has crashed and to try re-loading.  Worse still is that it has a habit of locking the entire computer and a shutdown/re-start is required

Dave

    This topic has been closed for replies.

    1 reply

    _maria_
    Legend
    January 8, 2016

    Hi,

    There could be a number of reasons for the crash and the best way to investigate is to provide a crash log so that we can investigate.  Please read through the Report a Flash Player crash or error tech note and file a bug.  Post the link to the bug record in your reply.

    Thank you.

    --

    Maria